Deleting forwarding characters in an e-mail when menu feature has no effect

Friends:
How do I delete forwarding characters in an e-mail when option-commend-' doesn't have any effect? Yes, I'm actually in an editable window.
Using latest version of Apple Mail on OS X 10.5.8
Thanks,
Migs

Extensions
Produtools Manuals 2.1 Community Toolbar 3.21.0.1 ({b2bf7b3f-bf0b-4c48-aec6-f92c51be63e1})
Open the Add-ons Manager by
Pressing the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by; '''Tools > Add-ons.'''
Hot key; '''<Control> ''(Mac: <Command>)'' <Shift> A)'''
On the left side of the page, select Extensions.

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Deleting forwarding characters in an e-mail when menu feature has no effect

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