Deleting prior messages

Just got a new BB Curve 9300 yesterday and so far I've had several issues. I was a BB user for years, had to go try an android for a year, but now I'm back.
First I had probelms going thru the set up email wizard....taked to my carrier and went all the way up to RIM and they solved the problem (to a degree) by having me set up email online from my laptop. But today when I tried to add another email account, I got the same error message saying there was an error....so I moved on (for now)
Second problem.....in my message inbox I have FB messages. Why won't it let me delete them?? When I hit a date and select 'delete prior', it will delete everything but those. I have even logged on FB and deleted from there and it still doesn't work.
Third problem....this is a 3G phone, yet since I have had it, the 3G shows up occasionally, but mostly it just says 'EDGE'.
Lastly....this phone has the new 6.0 operating system...not so sure I like all of the different screens.
I was so excited to get back to my Blackberry, but am sadly disappointed.

When you sync your phone with your computer using iTunes, it creates a backup file that saves all that info. Or you can create an iCloud account to backup your info on iCloud.

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Cannot delete email messages

For no reason at all my BB Curve will not allow me to delete prior messages..and all messages are starred??
This started about 2 days ago...Any ideas..I have powered it down and restarted ..but still no joy!

WOW what big font! Sounds like shouting.
Please turn it down a bit. Welcome anyways.
Mine does exactly the same withgmail but this fixes it
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
Blackberry Best Advice - Back-up weekly
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Delete prior and Mypin does not work in text messages

So as the subject line states delete prior and typing mypin to generate....wait for it...... my pin, both do not work in the text messaging platform. Anyone else experience this and anyway to fix this? My provider will swap my phone on monday but if there is a fix I wont need to make the trek. Thanks

Autotext and delete prior is not working in SMS messages. These are known issues and will hopefully be fixed in a future OS update.
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Deleting all messages at once

how do you delete all messages/pictures at once, instead of one by one?
Solved!
Go to Solution.

To delete texts/emails etc just highlight the date while in the message folder and hit menu>delete prior - you can also hold the shift button and highlight the list and menu delete that way. Delete prior is easiest.

Can not delete text messages

Hi, i am trying to delete empty old text messages. I have tried everything. I tried to delete them one by one. I tried to delete them by selecting them and hit delete and even tried delete prior, no luck. I tried to reset the hub, but still there. My message in the text was deleted, but they still show up in the hub. Please help, thank you.

Hello srandazzo01,
Thank you for your question.
You may need to delete the entire chat history for that contact. Are you able to do so?
Cheers,
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Update on 10-31-09 Deleted Inbox Messages

When I performed the system-prompted update yesterday, the emails in my Inbox were deleted. They were still in the Messages application, and I could add them to a Saved folder in the email program, but they won't show up in the Inbox. I also received Welcome messages from Blackberry inviting me to set up both my email account and Facebook account on the handheld (I didn't have to do either as the accounts were still in tact). No other data or applications were altered during the update.
I don't really understand what the Email Reconciliation function is all about, but I had the setting at Prompt before deleting prior to the update.
Does anyone know why this happened? Can i get my emails back into the Inbox? And how do I prevent it from happening again during future system updates?
Thanks so much!
Jill

If the "deleted" messages are still present in your messages application, then you haven't lost them.
Where, what inbox are you seeing them deleted in? Do you have Gmail? If so, then it could that the gmail sync of read messages is working as intended and not showing.
Does that sound right?
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HT4859 how do I restore deleted text messages from an iCloud backup?

I mistakenly deleted an important text conversation - swiping and deleting the wrong conversation.   My iphone is backed up to icloud, but not on my conputer. Are there steps I can take to restore the deleted text messages from the icloud backup? If so what are they and where will I find the restored messages after the process?   Any help would be very much appreciated.

Hi again - thank you very much for the feedback. It is actually a conversation over 3 days that is quite important so if I can recover it, I would like to.
As for the actual process, the most recent back up was prior to my deletion.   Three last questions (I hope...):
1) How will I know what I need to redownload from itunes?
2) Is this link the best in terms of the literal steps to take to do the restore:
http://support.apple.com/kb/HT4859?viewlocale=en_US&locale=en_US
3) Is there anything I should do to the phone before I begin the restore process?
Again, thank you for your time - very much appreciate the expert advice.

"Delete Prior" hell -- is there prevention?

For the second time, I hit "Delete Prior" by mistake, wiping two weeks of emails off my BB. Why this command is even in the menu escapes me, since anyone who wants to delete ALL of their email can easily do so by scrolling down the inbox while pressing a shift key. I do have the emails on other servers (not Blackberry Exchange), so they aren't lost, but I can't carry them with me either.
Assorted easy tricks, like marking recent messages as "Unread" on their incoming servers, hasn't worked, and I don't want to take the better part of a day opening and forwarding them.
As there's no remedy for the problem, here's the real question--is there any way either to get that command off the menu (ideal) or rename it so it begins with a "Z" or something that I won't hit when using the "D" shortcut to find "Delete" on the menu? Those who want this command for some reason (note to RIM: You can't make this mistake on an iPhone) can keep it, and most of us for whom it's one slip of the trackball from disaster won't have to worry.
Thanks,
Tim Brennan

Just so I understand correctly...
After (accidentally) selecting Delete Prior, you confirm it by clicking "Delete"?
The inbox shows messages and date headings.
If you highlight a single message, the "Delete" option will appear in the menu
If you highlight a date header, the "Delete Prior" option will appear in the menu
Since "Delete Prior" only appears when you highlight a date header, I would imagine this problem wouldn't occur very often.
In addition to being prompted to confirm that you want to delete local messages, you can be prompted before messages are deleted on the server...
Press the menu key > Options > Email Reconciliation. Change "Delete On" from "Mailbox & Handheld" to "Prompt".
Shane.
Z10 STL100-3 (version 10.3.1.2708)
LTE Playbook (version 2.1.0.1917)

What is the best product to retrieve deleted text messages from someones phone that are a month old

What is the best product to use to retrieve deleted text messages from someones phone a month ago?

The only way to retrieve a deleted text message would be to restore a backup created after the message was sent but prior to the message being deleted.
There may be programs that can extract this information directly from the backup files themselves, google for possible solutions.

Disabling 'Delete Prior' function

Hi -- I'm curious if there's a way to disable the 'Delete Prior' function. It is physically very close to the 'Mark Prior Read' 'button' which I use frequently and I am afraid of deleting all of my prior emails again. It happened once by accident and my emails were instantly permanently deleted from both my Q10 and Outlook on my laptop. Very frustrating.
When deleting a single email, an option appears asking if I want to delete the email from the Hub or from the Hub and Server but the 'Delete Prior' function only warns me of deleting the messages and doesn't provide the Hub / Server option.
Thank you in advance for any insights provided.

That's a core feature built right in to the OS therefore there's no getting around it.
Cheers.
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Is there anyway to recover deleted text messages without a backup?

I have an Iphone 3gs. I desperately need to recover deleted text messages from it. I have never synched my phone to itunes, "automatically synch to itunes" has always been unchecked. I had never made a back up until a few days ago, but i need to recover the messages deleted prior to creating the backup. is this possible at all? thank you
and once the phone is synched, are your deleted messages lost forever
thank you so much!

If the backup is made after the messages were deleted, then you won't be able to get them back via an iTunes restore. However, you may be able to use a third-party program to look at the backup made after the messages were deleted and see what information about those messages is recoverable.
One program, the one I work on, is called Decipher TextMessage. Our software will scan the text-message database and show you what information (whole and incomplete) was found that has been previously deleted. We've had a lot of success helping folks recover their deleted text messages -- it doesn't always work 100% since we're at the mercy of how the database works but it's worth a shot to see what you can find!
The website for Decipher TextMessage is http://deciphertools.com
If you're curious about how the message recovery works, I've also posted more about it in these other threads:
https://discussions.apple.com/thread/3958108
https://discussions.apple.com/thread/4076721
https://discussions.apple.com/thread/4077826
You're also welcome to visit our website, try the software free, and send us any questions that you have.
Disclaimer: Since I work on Decipher TextMessage, I stand to benefit from the links to our website that I've made above.

How to delete the messages in the purges folder?

if the mailbox is enabled the single item recovery, then the messages would move from deletion folder to the purges folder After running the following script,
Search-Mailbox dave -searchdumpsteronly
-deletecontent
so my question is how to delete the messages in the purges folder with some script or retention policy?
Please click the Mark as Answer button if a post solves your problem!

Thank you all,
As the mailbox is enabled single item recovery.
I just want to make the items neither in deletion folder, nor in purges folder.
So I think there are two ways to achieve this.
Method 1,disabled the single item recovery. then delete the items in deletion folder ,so it wouldn't enter to the purges folder, it just deleted permanently. then enable the single item recovery
Method 2,delete the items in deletion folder,then the messages move to the purges folder, then delete the messages in purges folder.
the Method 1 is not so good ,as it need to disable the single item recovery firstly, then enable single item recovery .
So I want to use the Method 2
Please click the Mark as Answer button if a post solves your problem!

How can I delete saved messages from my iphone 5s to be able to update it?

I have needed to update my Iphone 5s from the past 2 updates but it says that I have 4.2 GB of saved messages. I don't know where to go to delete them. I delete regular messages from my phone daily so I'm not sure what is being saved and where.
Thanks!

You would need to set up your mail account as a POP account instead of IMAP.
I'm not sure if Hotmail/msn offers that -

How do you delete voicemail messages from iphone 5s

I'm trying to delete voicemail messages from iphone 5s. Based on visiting previous discussions on this subject, I've tried "resetting network settings" and "turning airport mode ON, deleting messages, then turning airport mode OFF" -- to no avail. I'm receiving an alert that I've reached capacity...please assist. I run my business on my iPhone and right now I'm missing opportunities.
Thanks in advance for your expediency.

From the iPhone User Manual:

HT4528 How do you delete 'SAVED MESSAGES' on iPhone 5s

How do you delete 'SAVED MESSAGES' on iPhone 5s? It's taking up about 10GB of 32 GB capacity.

After much searching on the web and reading many (sometimes amusing) posts on this topic here is what I have found.
In Settings>General>Usage my saved mesages were using 3.2Gb and no apparently immediate way of deleting them.
However as the good book says "seek and ye shall find".
SO this is where I went:
Settings>iCloud>Account> then scroll down to ADVANCED and select Mail; again scroll down to the bottom and select Advanced and yet again scroll to the bottom (well at least to DELETED MESSAGES) and tap on the line called Remove.
Here at last you will find a setting that enables you to select the period after which iOS will remove your deleted messages.
The shortest period is one day so you will haev to wait 24 hours to finally have that memory back but it should work and is a nice feature in iOS although it is well burried!!

Deleting prior messages

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