Deleting Skill Groups - effects on CUIC?

We have a customers who has had a system installed and has now decided to rationalise their Skill groups.
They have been running skill group reports for about 6 months. I want to understand from a CUIC Reporting perspctive, what would be the implications. Is there anything imparticular that the customer needs to be aware of?
I have advised archive/exporting all the data that currently exisits so that they have that data available to them, as going forward it will be different, with half as many Skill groups.
Otherwise I am not sure if there is anything else.
As always all advice welcome.
thanks Sarah

Pesonally, I would come up with a naming structure and rename the unused SGs, at least for 6-12 months. Then delete them. As for CUIC, why don't you create a new collection of just the used SGs which will then limit the view to the old ones?
david

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I have CUIC 9.1(1). Now I am trying to access Cisco Historical Report (Stock).
When I accessed Peripheral Skill Group Historical All Fields, I found total "Answered" are different when I produced using Skill Group Abandon-Answer Distribution Historical.
My question is:
- What kind of call will produce symptom above?
- Is there any miss step in ICM Script so that CUIC will produce this report?
Thanks in advance,
Heribertus

Hi
Some, but not all, Half_Hour tables now have an equivalent Interval table. The Half_Hour tables still appear in the database, but are no longer populated. For CUIC only (and not for WebView) the equivalent Interval tables are populated by either half-hour or fifteen-minute data, based on configuration. WebView uses “half-hour views” to pull 30-minute data from the Interval tables.
While configuring the PG, you will give whether the Reporting interval should for 15 minutes or 30 Minutes, If you have 15 minutes selected then will see 15 minutes Interval in the Agent_Skill_Group_Interval Table.
Regards,
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Queue to Skill Group node Failure

Queue to Skill Group node failing on load and sometimes witout load
Router Log Viewer
3/28/2013 1:04:07 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:08 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:14 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
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16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog received event report 6 from NIC during RunScript.
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Canceling queuing for CID=(150565,47621458)
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Unqueuing Call CID=(150565,47621458) for SkillGroup CUCM_PG_1.Cisco_Voice.SMDSkill, pos=14
16:40:29:246 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending VRUQueueEvent to VRU (4)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog handling script resp
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) CallEventReport: CID=(150565,47621458),Event=DISCONNECT, DlgEnds=1, FromVRU=0, CallState=22, Cause=INVALID_CAUSE
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog (callstate:22) received event(6)(Call disconnected. (Event has dialog end set.))
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog resuming (Call disconnected. (Event has dialog end set.)) status (3)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog aborted and was deleted.
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending release call to VRU
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Deleting Dialog.
16:40:29:252 ra-rtr Trace: For message (9) from routing client CVP_PG_1F (ID 5014) could not find dialog id (29438).
16:40:29:254 ra-rtr Trace: Received dialog fail for unknown dialog(29438) from PG.
CVp VRU PIM logs
Line 15925: 16:46:11:090 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29677 DIDRelSeqNo=-1 ReasonCode=1
Line 15946: 16:46:19:533 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29695 DIDRelSeqNo=-1 ReasonCode=1
Line 15958: 16:46:20:690 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
Line 15960: 16:46:20:691 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
Trying on Simple Script now:
Ideas and response appreciated. Thanks.

What ivr type is being used. It seems the call correlation is failing when the number ends 0 check either your translation routes or that you correlation I'd does not start as 0 as this will cause calls to fail
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Hold Tim calculation in Agent & Agent Skill Group Reports

Please can someone confirm if I have this correct AHT is = to HandledCallsTime/CallsHandled HandledCallsTime = HandledCallTalkTime + HoldTime + Wrap.
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Where does my Hold time with regards to me making a call sit..
As when I run this report I get the following output attached.
Arcadia wants to ensure that the Hold time that is happening whilst I am making another call is counted within the AHT... AS far as I can see it isn't!

Hi,
no, you did not. Just 'reporting' and 'cuic'.
Er... it's not really the SQL query, but anyway, I if I substitute AgentSkillGroup for Agent_Skill_Group_Interval, then the explanation for the HoldTime is this - kind of fuzzy, though:
>>
>> Number of seconds where all calls to the agent are on hold during the
>> reporting interval. HoldTime is counted only while the agent is doing no
>> other call-related activity. HoldTime is included in the calculation of
>> LoggedOnTime.
>>
I am not absolutely sure about this, but logically, the IncomingCallsOnHoldTime is a subset of HoldTime. I mean, HoldTime being the global HoldTime (including all types of calls), and IncomingCallsOnHoldTime is related only to inbound ACD calls. This is actually in the schema doc, but again, it's kind of fuzzy:
>>
>> IncomingCallsOnHoldTime
>> Total number of seconds that inbound ACD calls calls that an agent
>> associated with this skill group placed on hold that ended during the
>> reporting interval. The value is counted when the after-call work time
>> associated with the call (if any) is completed, and the database is updated
>> every reporting.
>>
Well, this does not explain that, does it.
This way: do you have access to the HDS database? Would be interesting to take a look at the Agent_State_Trace table for a particular agent and then do the calculations. I know, it's kind of complicated, but let's just wait and see if someone else comes up with a better explanation.
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How do I delete Smart Group in my address book

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Sb2-wmal-hdsa
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Unknown Skill Group in IPPA Stats

Hi,
I have recently install CAD 8.5(2a) in two lab environments both experienced the same issue. Basically, when I login an agent to IPPA, the Skill Status dislplays two queues. One of it is what I configured, but the other one is showing as 12 digit string, which I don't recognize at all. Checked skill group explorer no such item in there, but in CUIC it pickes up a funny group as well, named as "PIM1.Cisco_V.40178".
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Thanks

That is a default skill, used for outbound calls. Some related threads:
https://supportforums.cisco.com/message/3164470#3164470
https://supportforums.cisco.com/message/1033029#1033029
https://supportforums.cisco.com/message/3298523#3298523
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Hi all,
I have a standalone node, ISE 1.2, in our lab which is joined to the AD.
By accident I added an invalid AD group, and when I try to delete the group and "Save Configuration", the ISE responds:
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However I cannot find any references to this group among the authorization policy conditions - so how can I remove the group?
Kind regards,
Lennart

Walfors,
I know what you're saying. While deleting a newly added AD group. you're getting below listed error even though the group is not referred or called inside any rule or policy.
Error: One or more of the groups being deleted are referred to by Authorization Policy Conditions.
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CSCug13042 error message incorrectly indicating AD groups are mapped to a policy
~BR
Jatin Katyal
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Deleting Skill Groups - effects on CUIC?

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