Deleting songs on ZEN X-Fi Style doesn't work

Hello!
I got a ZEN X-Fi Style 16GB which worked perfect until like 2 months ago. My problem is, if I delete a track on a player using the player (not PC), "menu -> Remove... -> Remove Track", it shows that the number of tracks decreased, BUT if I connect the player to my PC, the track is still there AND if I go to "All Tracks", I see there the old number of tracks with that one I deleted earlier.
The tech. support couldn't help me. What I tried:
- format the player using windows explorer
- format the player using it's recovery mode (command "format all") - this just deletes everything but doesn't solve the problem
- clean the player using it's recovery mode after "deleting" some tracks (command "clean-up")
- remove the write protection on tracks using windows explorer: the player set it again during it's "rebuilding" procedure after disconnecting it from the computer
- use the Creative Centrale to upload tracks to the player instead of just copy it to the player using windows explorer.
- reinstall the firmware (I already had the newest firmware installed)
- google for it, search this forum, search the knowledge base
- the tech. support suggested downloading a recovery software http://www.creative.com/products/mp3...ol/welcome.asp but I think my player is not supported by the software because after choosing my player I am being redirected to the player's page which doesn't contain such programs.
some facts:
- tracks are MP3, no DRM protection
- OS: Windows 7 x64
- I play it over "All tracks", no playlists or something like that
Any idea what else could I try? This feature (deleting tracks on player) is very important to me.
I do very appreciate your help.
Thank you!
Kind regards
Kyfe

This is really a bad issue. I think unless you are in the warranty period please change it once again and more over please if possible perform the deleting task over there
God never made his work for man to mend vmware_happy.gif

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Deleting songs on ZEN X-Fi Style doesn't work

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