Deletion Key - Deleting Hosts on ODI Security Manager

Hi,
im heaving some trouble using ODI Security Manager. To delete manually inserted Hosts, is required a "Deletion Key" (after a generation of a unblock file with the connection info).
Problem: how (or where) do i get (or generate) this Deletion Key???
some guides say to look for oracle technical support. Where i can find this technical support (link, fone, fax, e-mail)??
this means that everytime i need a deletion key, i have to send it to oracle??
i need to understand how this process works.
thanks for the help.

Well,
If there a possibility to add new hosts, there must be a way to delete them.
In fact this should be a simple thing to do.
how this simple task become such a complex process?!
but the main reason, is that i'm in project where the client has a lot of demands, and i need to be prepared to any requests. (especially a simple task like this)
thanks for the attention.

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