Delivery Document for Services

Hello Experts,
I have a scenario which I am looking for an SAP solution. My client provides consultancy services and bills customers for it. At the beginning of the contract, customer gives a letter of intent (LOI) which authorised commencement of work. After work is completed, the customers signs a job completion form/service entry sheet, which is the basis on which the client can invoice the customer for the hours/days spent. Thinking along OTC, it looks to me that the LOI could represent a sales order, but I am looking for a document to represent the job completion form/service entry sheet. Can we have a delivery document for services? Is there any other document that can perform the same function as delivery in this scenario? I think there has to be another document after the sales order that will represent the actual hours/days spent on the job which the invoice can reference in billing the client.
Thanks for your prompt help.
Luqman

Its part of Customer Service. And widely know as After Market.
Is very much integrated with SD as well as PS.
DP90 csan be used by PS & SD both.
Whereas, if your refer DP90, its purely based on Sales Document.
Refer following SAP Help link for reference/understanding:
- [ Resource-Related Billing |http://help.sap.com/saphelp_dimp50/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/content.htm|also CS billing process]
Also refer, SAP Note 301117 - Enhanced documentation for dynamic item processor (DIP).
As DIP profile(TCode ODP1) is the critical part of RRB configuration.
Regards
JP

Similar Messages

Delivery Schedule for Service Item

Hi folks!
Can anyone guide me, how to create delivery schedule for Service item in Purchase Order.
Regards.

If it is an external service (Item category D), you cannot enter delivery schedule for individual services.
Lakshman

Tcode to create single delivery document for all line items in PO

Hi all,
Sorry if it is a simple question, But I am from SD module. What is Tcode to create a single delivery documents for all line items in PO. I have 3 line items with Different materials having diffent quantities and there are different delivery dates and different delivery schedule dates. I need to create single delivery. Could you please tell me how to do it? What is the Tcode?
Thanks
Anil

Hi,
Inbound delivery T.code VL31N.
Regards,
JS

Create delivery document for line item 5 only manually

Hi Sap Experts,
We have scenario, we have created sales order with 10 line items while creating delivery we don’t want to show all the 10 line item to delivery creator (creating delivery manually).
We will send him mail saying that create delivery document for line item 5 and we will provide him material number and delivery date and shipping point with sales order number.
We don’t want to use partial delivery option that split the delivery and we don’t want to use VL10C tcode also.
What are options we have and how to customize this scenario?
Kindly suggest.
Regards,
Kotli

Can you be clear in your requirement?
One requirement is user should not select line items other than the one instructed to them
The other requirement is delivery split should happen based on item category
If your requirement is first one, you need to go with user exit USEREXIT_MOVE_FIELD_TO_LIPS in include MV50AFZ1 but I am not sure, on what logic, coding to be included in this exit. If your requirement is second one, then just try in your system and share the outcome how system is functioning. You will come to know how standard SAP works.
G. Lakshmipathi

What is Tcode to create a single delivery documents for all line itemsinPO?

Hi all,
Sorry if it is a simple question, But I am from SD module. What is Tcode to create a single delivery documents for all line items in PO. I have 3 line items with Different materials having diffent quantities and there are different delivery dates and different delivery schedule dates. I need to create single delivery. Could you please tell me how to do it? What is the Tcode?
Thanks
Anil

Hi Anil
For your 1st question , if the delivery date is same but he material and quantity are different also then both can be delivered . So you can combine those two materials into 1 delivery . what you said is true
For your 2nd question , you said you have two line items in PO , but if you want combine them into 1 delivery document , then first of all as they are two different materials you cant combine , but if you have a 3 PO's for the one material only then you can combine into one delivery by using VL10A
Regards
Srinath

Proceeding document for service order

In the case of recall/upgrade for service industry, product service letter can be created as a proceeding document for service order. I used to 0CRM_SRV_PROCESS_H for the service order. The BI content ODS for service order header is 0CRM_PROH. It contains an infoObject for proceeding document 0CRM_PREDOC. But it is not mapped in the transformation.
I have 2 questions:
1. which source field should 0CRM_PREDOC be mapped to?
2. is it possible to include produce service letter in regular service order? The object type for produce service letter is BUS2000210. I noticed only BUS2000116 (service order) is being extracted via 0CRM_SRV_PROCESS_H.
Thanks,
Jennifer

Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks

Entry of Delivery schedule for Service related PO

Dear all
Kindly let me know how i can enter Delivery schedule for Service related PO for one line items.
Regards
M.Chandra mohan

answered

Two delivery documents for a single schedule line of scheduling agreement

Hi experts,
i have a query,
client needs the information of each schedule line delivery details. if all the quantiry in a schedule line is delivered in single delivery ,i can get the ref. from delivery header,,item details table.
if i need to deliver through 2 or 3 documents instead of 1,then where i can get the information related to the qunatity delivered in each delivery...where i can get that details....
i am seaqrching in vbep,likp,lips....these tables ....
can i have some more info related to this one ...plz
Edited by: dasr r on Dec 19, 2007 7:10 AM

Thanks for your reply.
This means(from the link) ,
FROM VBEH, we can get the details of a schedule line, if it have two delivery documents.
is it right?
can u clarify me?

Multiple Delivery document for Single Inbound Delivery

Dear Experts,
My scenario is;
I have 2 Purchase Orders.
PO 1 -> 100 QTY
PO 2 -> 150 QTY
I have done partial GRN against PO 1. In confirmations tab the inbound delivery no is shown.
Latter I want to do inbound delivery for the remaining qty of PO1 and PO2 in the same inbound delivery. But while trying to pull the POs delivery, 2 delivery document are generated. I need to do the inbound delivery in single delivery document.
Kindly guide.
Thanks & Regards
Ranjit Simon John

Can you clarify on that: error message "Please maintain Table T163L". I have maintained inbound delivery in confirmation tab.
I just checked on table T100 but I cannot find such message, it could be that T163L is a variable which would make it a pretty generic message, but I would be interested in the message number.
I have 2 message with T163 mention in the text which are:
E
VL
664
There is no entry for confirmation category & in T163D
E
VL
665
No delivery type assigned to confirmation category & (table T163D)
Further you are saying you have already maintained an inbound delivery in the confirmation tab.
Isn't this a kind of duplicate if you have already an IBD maintained and you want create another one?
Looking at this message again, it starts for me to make sense then, because the customizing is about sequence , and you do not have an entry that you expect another IBD as a second activity in your confirmation sequence.

Service order as followup document for service order

HI gurus,
Can a service order be created as a followup for service ticket. The call agent creates a service ticket for a channel partner. The channel partner should open the service ticket and create a followup document service order for the service ticket.
Can we create a followup document which has the leading business transaction category same as the preceeding document.
Thanking u, Madhu.

Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks

Invoice Posting with two accounting documents for Service PO

Hi Gurus,
We have created one service (GR based Invoice verification) PO for which we have assigned a costcenter which has been created for different company code(rather than what company code we have mentioned in PO).
Now during Invoice creation out of 6 invoice entries only one Invoice has been created with two accounting documents for two different company codes, when we found this and canceled the same only basic entries has been reversed.
I just wanted to know how this single invoice has been created with two different accounting documents for two different company codes.
Please guide me in this regard.
Thanks and Regards,
Ravindra C.M

Hi Aasif,
Thanks for your reply, if that would have been case then each Invoice created for that PO should have two accounting documents but out of 6 invoice created only one invoice has been created with two accounting documents.
I am completely agree with you that it has posted as inter-company transfer but why only one invoice has been created with two accounting documents.
In addition to the above I just wanted to know if for GR-based invoice verified PO if we create a Invoice before creating service entry sheet whether two accounting documents will be created as we have mentioned different company code costcenter.
Please guide me in this regard.
Thanks and Regards,
Ravindra C.M

Service Order as follow up document for Service Ticket

Hi,
we are using CRM 2005 and the IC-Webclient for the service callcenter.
Is it somehow possible to create a service order as follow up document out of a service ticket in IC-Webclient?
Thanks a lot.
Best regards
Manfred

Hi,
The Service Ticket itself is Service Order. The difference between them is that the Service Ticket does not have Item Category which is present in the Service Order.
Between your transaction code maintian the copy controls.
Hope it helps.
Regards,
Rajiv

Documents for service desk and solman diagnostic

Hi All,
Am in the middle of configuring service desk and solution manager diagnostic.
Can anyone send me the documents to configure these please? You can send me the documents at k.imran at gmail.com.
Points will be awarded
Regards,
Imran
Edited by: Imran Khan on Apr 23, 2008 8:04 AM

Hi Imran,
This may sound familiar, but the best place that I keep using and recommending to all is
http://service.sap.com/rkt-solman
You have to supply your S user ID and password.
Once inside, you may select Solution Manager 4.0 and under the relevant headings, you'd find quite a lot of PDF and SAP Tutor files.
Best regards,
Srini

Need Single Billing Document for Materials and Services in Sales Order

Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.

Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed

Sap standard report for delivery document block.

Hi,
We want to block delivery document for further processing that picking and PGI.
For that we are looking for sap standard report if available so we could provide it to client.
so we need
SAP standard report for blocked delivery document.

Hi,
As far as my understanding there is no such report but you can try with report MATERIAL WHERE USED LIST
Please find t-code for this as due to system unavailable i am not mentioning t-code for same
kapil

Delivery Document for Services

Similar Messages

Maybe you are looking for