Delivery of Iphone 4

I bought two iphones as the present to my wife. It was delivered by TNT. They did not call you before, during and after the delivery. They leave the message marking the time and asking you to contact the hotline. It took hours to connect the line. Usual reply is the shipment has not yet returned and I cannot give you the time. However, the delivery time in the note for NOT HOME was not the same as in the tracking record. You have to wait, wait, wait... If the service is delivered by the Post Office, they will leave the card and we can go to the post office to collect ourselves. For TNT delivery, you don't know when. You cannot get in touch with Apple or TNT.
This is a very bad experience I had since I changed to use Apple. It's probably the services matter. TNT said it is on the request of APPLE. I cannot get the answer from APPLE either. Perhaps, it is good to let the APPLE DALILY to ask the APPLE.

I do have the numbers given by APPLE and TNT. When I called TNT expressing my dissatisfaction, they said they have already receiving numerous complaints and they could not help. In the recent delivery, I called back the hotline on 17 Sep after they leave the note in my box, which was 5:30 p.m. and is different from the record. It took hours for me to call them from 6:30 p.m. to 7:45 p.m.. They said they can only deliver the items on 23 Sept, but then was a holiday and so they gave me another date on 25 Sep. Their explanation was that the shipment was not in warehouse so this would be the earliest time slot given.
I think the point is they are not given options. If I missed the delivery time, like I was in the washroom or going out for a short walk, I need to do all the bookings again via the busy hotline. It is unreasonable to keep me near the door bell all day, even I was given the date.
In fact, the second delivery was not arranged. I called them after 15 Sep and they said it was not in warehouse so they said I have to wait for 26 Sep. Surprisingly, they deliver the iphones on 16 Sep. I have requested them to deliver the shipment to my office. They said the APPLE does not allow the change.
Probably, the worst thing was I said to my wife how good the facetime is and we can have this as for her birthday present. I am quite upset by the arrangement and this was never happen when I bought the imac, iphones, ipod, ipad and other accessories!
Please see the note on the record saying 'Delivery Issue Resolved', means that I have called them and was persuaded about the earliest time for delivery.
17 Sep 2010 19:50:00 Hong Kong Delivery Issue Resolved. Delivery At First Opportunity.
17 Sep 2010 18:45:00 Hong Kong Receiver Not Home. Follow Up Action Underway.
17 Sep 2010 18:38:27 Hong Kong Shipment Held In Warehouse. Follow Up Actions Underway.
17 Sep 2010 10:24:46 Hong Kong Out For Delivery.
17 Sep 2010 09:05:08 Hong Kong Shipment Held In Warehouse. Follow Up Actions Underway.
17 Sep 2010 06:20:12 KF7 Shipment Held In Warehouse. Follow Up Actions Underway.
16 Sep 2010 16:40:08 KF7 Shipment Held In Warehouse. Follow Up Actions Underway.
16 Sep 2010 15:01:00 Hong Kong Delivery Issue Resolved. Delivery At First Opportunity.
16 Sep 2010 11:54:49 KF7 Held In Hub, Awaiting Next Departure
16 Sep 2010 11:44:20 KF7 Out For Delivery.
15 Sep 2010 16:20:01 KF7 Receiver Not Home. Follow Up Action Underway.
15 Sep 2010 07:58:25 KF7 Out For Delivery.
14 Sep 2010 16:17:00 SZ1 Shipment In Transit.
14 Sep 2010 15:52:52 SZ1 Shipment In Transit.
14 Sep 2010 15:39:00 Hong Kong Delivery Data/time Has Changed As Requested By Sender Or Receiver
14 Sep 2010 15:22:00 Hong Kong Delivery Data/time Has Changed As Requested By Sender Or Receiver
14 Sep 2010 10:11:08 KF7 Onforwarded For Delivery
14 Sep 2010 07:21:12 KF7 Shipment Received At Destination Depot.
13 Sep 2010 17:35:53 SZ1 Shipment Collected From Sender.

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>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

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