Dell Backup and Recovery - Factory Recovery fails, need advice.

Back story:
I have tried this three times on three separate laptops, with poor results. Windows 7 on two of them and 8.1 one one, on all three the recovery partition is corrupt.I first boot it off of a live disk and backup any desired files. Then I boot, press F8, choose "Repair your computer" and discover that "Dell Factory Image Restore" is not one of the available options... so I boot the pc off of a different live disk and remove a bunch of "viruses", then I boot it off of the internal harddrive.In Windows I find that "Dell Backup and Recovery" may or may not be on the pc. It may or may not have ever been run before. If it is absent I download it and install it. When I run DBaR it tells me it needs to update, don't power off or disconnect the machine from the internet, etc. I then wait HOURS for this part to complete. When done it...
This topic first appeared in the Spiceworks Community

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Ship date: March 04, 2013
XPS 14 (L421X, Mid 2012)
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Dell Backup and Recovery - Factory Recovery fails, need advice.

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