Dell C1760NW wireless print fail

Trying to get a Dell C1760nw printer to work wirelessly with OS10.6.8 laptops. Printer works fine via USB cable. It also connects and prints wirelessly via WinOS laptops, but not the Macs. Drivers are updated on all laptops. The printer firmware is updated via the WinOS laptops (no option to update the firmware via the MacOS units. grrrr).
Macs are configured for both the USB printer version and the network with IP address version, with both icons showing in the Mac printer list. MacOS seems to be connecting to the printer, because during a wireless print job attempt, the printer list icon shows a yellow "busy" light, and the text shows "Connecting to Printer with the spinning dial - it never makes the connection. The printer widget in the Doc shows a red error dot. If the print job is deleted, the printer icon status changes to green "idle" light.
Currently using the default Dell IP address for the wireless operation.
Router is Netgear N300 with WPA encryption.
Macs & Win units all successfully access the router for www and email.
The push button connection btw printer and router did not work, even for the WinOS laptops.
Printer setting report shows port9100. Is that an open port on the Mac? Where do I configure ports in OS10.6.8
Mac Firewall is on. Print sharing (and all other sharing) is disabled.
Mac can ethernet cable into the router to connect to printer via the Dell interface. Settings can be adjusted, but printing fails via ethernet - same as wireless.
Any ideas or experience?
Thanks
-B

Bit of an update:
The router successfully pings the printer as follows. Ethernet cable or wireless access via Safari from Mac laptop to the router IP address brings up the router interface. Use the router interface to ping IP address of the printer - it's a wireless ping, because the printer is not cabled to the router.
Router interface lists the printer's IP in the Attached Devices screen and identifies it as the Dell Printer.
Ping report shows 4 packets sent, 4 replys received. I think this, and the fact that the Win Laptops can print wirelessly is proof that the printer is definitely on the router's wireless network. Can anyone confirm?
Printer Report shows printer operating through port 9100 and all the other port status items are marked enable (LPD, WSD, SNMP/UPD, EWS)
Printer report also shows these Network items:
Bonjour (mDNS)=enabled
IP Filter=Off
SSid= correct network name
Network mode=Infrastructure
Wireless Status=Good
Link Chanel=6
Encryption=WPA-PSK-AES/WPA2-PSK-AES
Any thoughts? things to try?
Some 801.xxx mismatch between Mac & Router? (but the Mac connects to router for www and email)
Is a port not open on the Mac?
Is there a Link Channel setting on the Mac?
-B

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Hi elotrowa,
Thank you for your response.
Is their a way you could get a home router (Ie: Netgear, Linksys, Belkin)?
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I work on behalf of HP
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New C310 - Wireless working FAIL - Printer's wireless network seems to be dead

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Great info and troubleshooting, thanks!
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http://support.apple.com/kb/HT1341?viewlocale=en_US
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http://www.macosxhints.com/article.php?story=20031215144430486
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Resetting the printing system in Mac OS X 10.5.x+++
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http://img338.imageshack.us/img338/1645/printerq.jpg
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This question was solved.
View Solution.

Hello SC_W,
The IP address can be fixed by going to Setup > Network Config > TCP/IP Config from the printer front panel.
Then select Manual and set the IP as manual.. I would using an higher value to avoid IP conflicts (e.g. if the current IP is 10.0.0.1, change only the last part to 10.0.0.20 so the address will remain and won't be used by other devices when the printer is powered off.)
Although I personally doubt it will help assigning a fixed IP as Mac OS X uses Bonjour hostname to communicate with the printer (which is fixed) and not athe IP address as Windows uses.
Additionally, as Apple products uses Bonjour, I could see some discussions on this matter for the Home Hub 3.0.
Below is an example:
https://community.bt.com/t5/Other-BB-Queries/HomeHub-3-Apple-Bonjour-not-working-for-AirPlay-AirPrin...
If setting a fixed IP does not help, try the folowing to isolate the problem and ensure if Multicast packets transfer may cause the issue:
From your Mac go to System Preferences > Print & Scan, click the Plus sign and then click the IP tab.
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Add the printer, you will see an additional print queue listed as the IP address.
Keep using this queue for printing and let me know if you may se any difference for this print queue..
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I am able to print through direct USB connection, but even though my wireless connection is working fine I have not succeeded printing in wireless mode. My computer uses Windows XP. I have another computer Sony Vaio with Windows 7 which cam print to this same printer in wireless mode. Any suggestions?

Hi urrut,
Here is a link to a post with directions on how to set up your Officejet 4500 wireless printer through wireless.
You will have to follow the thread as there are currently 22 posts but I think you will find the info helpful in getting yours set up through wireless.
Let us know if this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Wireless Printer address lost at PC RESTART

HDW Config: PC1 is XP SP3 hardwired (network cable) to BEFW11S4v4 (Most current firmware); PC2 is Wireless using WUS11 v2 ; Printer is HP 6988 Wireless.
SW Config and settings when failure still occurs: With or without Antivirus(AVG), Firewall (ZA, not msft), With or without WEP Key and with 64-bit WEP; XP at current SP3; 6988 set to use 806.11b all the time.
Other posts with no solution:
http://h30434.www3.hp.com/psg/board/message?board.id=Networking&thread.id=1115
http://www.dslreports.com/forum/r21815028-HP-6988-wireless-connectivity
Problem simplified: PC1 (DHCP in .20-.26 range) that is hardwired to router can not find the printer after PC restart (PING to the printer 192.168.40 a static address) fails.
PC2 (static address 192.168.22) which is wireless has no problem pinging printer. If I switch PC1 to wireless mode, it also is successful every time even after PC restart.
So, problem is only on a PC hardwired to router trying to locate a wireless printer after a PC restart. If I cannot get to the printer, but cycle my router (unfortunately killing my other PC connections) the address becomes available (can now ping) and I can print to it.
Question: How is connection between printer and PC through the router established? How does my PC find out that there is a printer at 192.168.1.40 without me having to power-cycle the router? Sounds to me like one of the devices isn't abiding to protocols.
Any assistance would be greatly appreciated.
Message Edited by tpanc13 on 02-22-2009 01:19 PM
Message Edited by tpanc13 on 02-22-2009 01:21 PM

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Hello,
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Jabzi
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Dell C1760NW wireless print fail

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