Dell E7450 keyboard problem

I recently purchased an E7450 in Turkey and right arrow/end button made a different clicking sound than the other keys -right out of the box-. I wasn't particularly concerned until (after about 1.5 months of use) the key dislodged and I saw that the connector underneath was broken. 
I called Dell Support (which is supposed to provide next day on-site service) and I was expecting a call and a visit the next day. However it has been 2 weeks now and today (in response to my enquiry) I was told that they do not have any keyboards in stock, it is expected to ship from abroad and they can not give me an expected repair date.
I am exteremely disappointed with the level of service particularly:
- not a single keyboard being in stock in the whole country (Turkey)
- not being informed about the progress and not being provided with an expected repair date 

Update on the issue: It has been 34 days now and finally a technician arrived - albeit with a wrong part! So it has been almost 5 weeks now without any solution from Dell.
It is a great machine, unfortunately I can not say the same thing about the service. I think anyone considering purchasing a Dell Latitude should be aware that even with a small problem their machine might be out of use for a prolonged period.

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