Dell Inspiron 14 3421 pairing issue.

Hello I tried to pair my samsung J1 device with my Dell Inspiron 14 3421 but on the computer configurations it says the mobile is "not connected". I have downloaded the latest "Dell Wireless 1703 Bluetooth" driver on Dell's page using the System Detect, and have also installed the Dell Update, and it says everything is up-to-date.
To do the pairing I have followed this tutorial below:
en.community.dell.com/.../3618.bluetooth-connection-and-pairing
But I keep on having this pairing issue. Please what should I do?

Hello,
First thing I always ask is are you able to pair other bluetooth devices with that system?   I would like to define whether it is an issue with that particular pairing or whether your system is not able to connect via bluetooth at all.  I also would be interested to find out if Samsung device is able to pair with other BT connections. 
I would also recommend you check out this article on troubleshooting Bluetooth connections to see if it helps you resolve the problem.
Please let us know if the information on the Bluetooth knowledge article is able to help you or not.  If not, then we'll see if we can find other information for you.
Todd

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