Dell Inspiron 7000 - Dragon Assistant 3.0 Software Missing?

I purchased a 15.6" Dell Inspiron 7000 Laptop on 1-10-15 and it was supposed to come wiht Dragon Assistant, Voice Recognition Software pre-installed. It is NOT, however anywhere on this machine. It is advertised as being on the Laptop - both in the store, and on bestbuy.com. The following is the Laptop information:
Model: I7547-3020SLV
SKU: 8733845
I do NOT wish to return this system because I have already spent hours setting it up and tranferring files from my old system. Is there some download or a CD that you can send me? Thank you!

Hi danbon94,
I’m sorry to hear that your Dell laptop doesn’t have the Dragon Assistant installed as it should have. We entrust the manufacturers to deliver their devices to us with all of the appropriate pre-installed software. I greatly appreciate you sharing this information with me in regards to your Dell laptop, as it is concerning if devices are not arriving with all of the software advertised.
While the easiest way for us to correct this would be to process an exchange in hopes the new laptop would come with the software, I completely understand why you wouldn’t want to do that. In my experience, it can take some time to set up a new computer to your exact specifications and transfer any existing files from a previous computer. Please know I’m sending you a private message to gather further information in regards to your purchase and to see what options we may have for you. You may check your private messages by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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emeria wrote:
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