DELL Inspiron N5110 does not Shut Down and does not wake up from Sleep
Hello.
I have Dell Inspiron N5110 which cannot shut down neither in Windows 7 nor in Ubuntu Linux. I specifically booted Ubuntu Live from the CD to eliminate the possibility that the problem is in the Windows 7. Shutdown in Ubuntu does not work either. This proves that the reason in not a BACKGROUND application in Windows that remains hanging and does not allow the laptop to shut down.
The laptop cannot wake up after Sleep or Hibernate either.
I have tried every solution that you advised to all the other people in the forum that have the same issue.
1. The laptop cannot shut down in Safe Mode either.
2. It cannot shut down even after Clean Boot Mode - all non-MS services disabled and all Startups disabled.
3. I tried changing the Advanced Power Options of "Allow Hybrid Sleep" - both ON for "On AC Power" and "Running on battery" - no change.
4. I tried installing the latest video drivers for Nvidia. This did not help either.
5. Running only on battery does not change anything - still cannot shutdown.
6. Running only on AC adapter without battery - still cannot shutdown.
7. I tried removing the AC adapter and battery and holding the POWER button for 30 seconds to RESET the laptop - did not work.
ATTENTION: I've been reading your forums all day and saw at least 10-15 reports of the same problem and not a single fixed case.
8. This is why I have not tried Flashing the BIOS to the latest version - I read other people tried that and it didn't work either.
9. I loaded BIOS default settings (F9) - still cannot shutdown.
REMARK: Changing something in the BIOS and trying to Exit once caused the laptop to freeze and I had to Power Off by holding the button for longer.
10. I ran DELL Diagnostics from Boot menu (F12 at startup) - no errors found.
11. I could not locate IEEE 1394 Adapter in Device Manager to change its Power Management settings.
Actually none of the suggestions you may give for changing something in Windows makes sense because I already mentioned that shut down in Ubuntu does not work either.
The issue seems to be either in the BIOS or a hardware problem. But which component? Is it the CD/DVD drive?
This is a new laptop.
Please advice how to proceed. If you know which component fails please tell me.
Remove the keyboard and palm rest (guide from dell shows you how) and you should see a small coin cell battery. Remove it for at least 10 seconds, then put it back in. Enter BIOS and make sure there isn't anything weird that was changed. It should work properly now. I have had this working in Ubuntu 12.04 for the last few days, with no problems.
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