Dell laptop with xp operating system will not print with new hp 8610 wireless printer.

Downloaded software from disk and from hp website everything went smoothly except would not print test page or any other document. used scan doctor everything checked out told me to run test page would still not print. told me to print internal test page and it printed it. said had software problem and to reinstall. did so many time still no luck......
where is hp help desk to solve these problems have spent 5 hours with this issue. I have a cannon mx410 wireless and works perfectly. help!!!!!!!

I am experiencing the same issue with Generic desktop PC with Windows XP Professional SP3.
Scan ok. but:-
- fails to print test page (Error: "Test page failed to print. Would you like to view the print troubleshooter for assistance?")
- fails to print from notepad (Error: "The Parameter is incorrect")
Tried Ethernet, wireless and USB connections and all exhibit same behaviour.
Uninstalled and re-installed multiple times.

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HT1925 I am using windows XP and have iTunes version 11.0.5.5. My iPhone 5 with current operating system will not link with my iTunes. It states I needed the newer version of iTunes. But I have been unable to update --automatic or manual. How do I update

I am using an older windows computer with Windows XP and iTunes 11.0.5.5. Since upgrading my iPhone and iPad my system will not allow me to connect the devices to my iTunes -- it notes I need to upgrade to iTunes 11.5. However using automatic updates or manual update I can not update iTunes -- I get an error message the older windows iTunes could not be removed. I can not remove iTunes using control panel -- an older install/uninstall file is evidently missing. All of my music is contained on my PC -- more music is on my PC than I store on my other devices and I don't want to loose those music files nor permission to access those music files. Does anyone have a solution to uninstalling and upgrading windows iTunes without losing my music. I would like to be able to connect my iPhone and iPad to my PC again. RS

I am haveing same problem canot find itunes.msi

I am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

i am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

Moved to Acrobat Installation & Update Issues

System will not boot with Seagate 3Tb expansion drive plugged in.

I have a HP Pavilion HPE h8- 1214 Desktop , I recieved a Seagate 3TB expasion drive as a gift but when plugged in, the system will not boot. It turns on but thats it. It never gets to the boot sequence. I have it plugged into the top 3.0 usb slot and have tried all of the other slots as well with no sucess. But if I leave it unplugged the system boots right up. I can then plug it in and it works fine. I have plugged it into my wifes HP All- In- One and it boots fine and works. I have a WD 2TB drive that works fine as well on my system . I have searched Segates support for hours and all they say is to change the boot sequence. Have tried that, no go. What they dont get is no matter what I do if that drive is plugged in it never gets as far as booting and reading the boot sequence. Please help. Thank you!

Hi NcBunky,
Are you using Win 7 64 bit? Did you update the Texas Instruments (TI) USB 3.0 XHCI Host Controller?
I have an H8 1380t PC. Updated the TI USB 3.0 driver and had the same problem.
When booting the PC with the USB 3.0 external drive connected to the PC the PC would not boot. When booting the PC with only the mouse, keyboard, and a USB 2.0 external drive attached the PC would boot. Once booted you could attach the USB 3.0 drive and it worked fine.
Solution was to roll back (reinstall) the TI USB 3.0 XHCI Host Controller to the original factory installed driver.
System now boots with the external USB 3.0 drive attached.
Jaco
****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
H8 1380t CTO, Intel i7 3820
16 GB DDR3
Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.
Envy Phoenix 810-150se, Intel i7 4820k
16 GB DDR3
Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.
HP 560z CTO AMD Phenom II X6 1090T
16 GB DDR3.
Radeon HD 6570
Win 7 Home Premium upgraded to Win 7 Pro.
HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
12 GB DDR3
Nvidia Graphics
Win 8 Pro
Errare humanum est.

HT1369 Brand new computer with Windows 8.1 will not sync with iPod Classic 120G. Windows does not recognize anything but iPod Touch? Is there a simple sloution?

Brand new computer with Windows 8.1 will not sync to iPod Classic 120G. Windows does not recognize anything but iPod Touch? Is there a simple solution. Diagnostics have run and failed to point to a fix.

Might be worth tearing down the whole iTunes install and starting over...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

How can I run Photoshop Elements4 with Windows7. The operating system will not open and run it.

My New computer has windows 7 installed, and it will not open and run my photoshop elements 4 programme. Do I need an upgrade, or can it be run in any other format on this computer.

Did it install and you're just getting errors trying to run it? If so, try clicking on your Start button. Then, go to All Programs, find the entry for Adobe Photoshop Elements 4 and "right click" on it. Select Properties, and in the Properties dialogue click the Compatibility Tab and try running it in XP Compatibility mode and see if it works that way.
If not, then it is really not compatible. Just buy the latest (Photoshop Elelments 9) while they offer $40 mail-in rebate (Ends January 5, 2011)
http://www.adobe.com/products/photoshopel/

A60-155: Operating system will not boot.

I have a TOSHIBA A60-155. when i turn on the laptop it willnot load the operating system, i have read the manual and apparently it is failing the self test i have tried selecting all start up modes but nothing will work. I have not yet tried any Recovery cd's. The problem started after i pressed the power off because the computer froze. Does anybody have the solution to this problem???
I would also like to know what BIOS is and do i have to upgrade it? my laptop is about six months old.

Hi Ben,
Firstly, you should not need to update your BIOS if your notebook is only a few months old.
Secondly, The start sequence of your notebook is a three stage process :-
1. The POST will check the functionality of your attached peripheral resources, HDD DVD etc.
2. The BIOS will then load and deal with the allocation of RAM etc and also initialise the basic system functions of your notebook.
3. The BIOS will read the Master Boot Record to ascertain what operating systems you have installed and will then either load the required system or give you a menu of possible options from which you can choose.
If you press the ESC key as soon as the power on process starts you should see the results of the first two steps (The POST and the initial BIOS load).
The fact that you see the selection menu offering the choice of load types (i.e. Safe Mode etc.) would suggest that your system cannot load your operating system from the hard drive. The fact that none of the available options work indicates that there is a basic problem with your hard drive.
If you have a bootable CD then I would suggest that you try to boot your system from the CD (Press and hold the F12 key during the initial power on sequence and then select your CD drive from the list).
Alternatively you could restore your OS from the recovery CDs but this will format your hard drive resulting in the loss of your data.
HTH

My operating system will not boot up and I have a black screen

My laptop just went black as if it was in stnd by mode yet now will not boot up. It gets to the wirl of the fans and the cd drive turning but that is it. I m running the BIOS Test and nothing is showing up. the screen is black with a single dash flashing. can someone help me please as my tech is not that good

Hi @RK3
Welcome to the HP Forums!
It is a great place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your display just went black. If you restart the display remains black with a blinking cursor, but with no error messages. You do hear the fan and hard drive spin up.
Here are two links to assist you with this difficulty.
Troubleshooting problems with notebook displays (Windows 8, Windows 7)
Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Operating System will not re-install

Hi,
Had problem with CD stuck in drive and operating system crash. Got CD out and operating system CD in (many thanks), but now it won't re-install. Get through all the process up until point of it trying to Finish Up - then says "there were errors installing the software". Have now tried twice. Really don't want to try a re-install wiping all existing data.
To recap, before this I could not launch some applications and got an error message along the lines of "cannot launch application because of shared file library mirror" or something like that. (Hope this is not a virus). Appleworks and Civ 3 would not launch, Filemaker Pro and Dreamweaver did. Restarted machine, took out battery etc - to no avail. Then machine just had circle turning and then finally nothing but flashing operating system icon. Hope it's not dead. Help.
Steph

What it means is the drive's directory is damaged. You have a couple of choices.
1. Use Disk Warrior to repair the drive.
2. Erase and reformat the drive then reinstall everything. If you don't have your data backed up you'll loose everything. You could try connecting it to another Mac and starting it in Firewire target mode to attempt to recover the data but with a damaged directory it pretty iffy that the drive would mount. It's worth trying though.
John

Just got the Iphone 6 and it paired BT with the car phone system okay. But it will not pair with the audio part where I could play my recorded music with my 5-C. The system will not connect with the phone and the message is that the settings

My toyota Seinna 2011 refuses to connect with my Iphone 6 as a "portable player". Message says for me to adjust the player. On the phone it is searching for other devices but not connecting. Now same phone is paired with the car multimedia system and will take and make calls. Help!

I very much doubt it if you consider how much data Apple release to App developers
to allow them to create apps that work under iOS
Audi being lazy like most of the other motor manufacturers
They will be registered developers and as such get all the info and data they need

After System Update last night, the system will not boot with IOPlatformExpert.cpp:1504 error

I have had Lion for a 2, 3 months on the iMac 27 inch purchased last October (2011). Last night I chose to update the system, and deselected iMoves update because it was 1GB, and chose only 4 updates, including iTunes, Safari (i think)... But the update says error, and ask to restart the system (it won't restart itself, so I waited 30 minutes, and then pressed the Power button for 10 seconds, to let it power down, and press Power again to power it up).
However, after that, the system failed to boot up, showing a
panic(cpu 0 caller .....)" "Unable to finder driver for this platform: \"ACPI\". ... xnu-1699.26.8/iokit/Kernel/IOPlatformExpert.cpp:1504
This is not typical of the upgrade process. So I searched the Internet forIOPlatformExpert.cpp:1504 and some people said it is a hard drive error, but then I powered down and pressed Options when booting up, and was able to boot to Windows 7 (bootcamp)... and was able to boot to the "Recovery", which let me choose
Restore from Time Machine Backup
Reinstall Mac OS X
Get Help Online
Disk Utility
what should I do now to fix it so that it can boot again?

This error is caused by one of the updates you applied, namely the Thunderbolt Software Update 1.2. Many people have been affected by it, including me. I did what Linc Davis has suggested above to fix it. The most extensive discussion about the problem, with ways to fix the problem, is here:
https://discussions.apple.com/thread/4020399?start=0&tstart=0

Can you use final cut pro and logic, after effect with lion operating system or not

This question to apple people as well, can you use all previous softwares on lion or not?

Susie Summer wrote:
PS I had no problem exporting previous projects - proof that I had Compressor!!!!!!
Actually, no. Compressor is a separate application is NOT required in order to export from FCP X. Lots of people buy FCP X but not Compressor.
Something in your system got hosed.
I suggest you delete FCP X completely from your system using FCS Remover, and then download it from your Purchases in the App Store.

My operating system will not function without Adobe Flash Player. Adobe Flash Player does not work. Any news as to when this will be resolved?

Never mind.
Flash Player.
Working?
Anyone?

Hello,
We don't have any plans for a new version of Flash Player for Android. That said, some users have been able to get Flash Player working on the Kindle Fire by using third party browsers.
How to install Adobe Flash on your Kindle Fire HD - http://bit.ly/13WX5LF
Get Flash on Kindle Fire HD (video) - http://bit.ly/VCY6Rq

IPhone 3G with iOS 4.2 will not work with iTunes 10.2 What can I do?

I updated iTunes from 9 to 10 without issue got as far as 10.1 all worked fine. Notified of update for iPhone (3G) 4.2 so, I went for it and all still worked well. I then upgraded iTunes to 10.2 and disaster struck! iTunes takes very long time to start will freeze when device connected then fails to see the iPhone. It now appears I may have updated myself into extinction. The latest from iTunes 10.2.2 is not working. I removed AMDS and reverted back to 10.0.1 and it worked for that day I thought I was good all I needed to do worked smoothly. A few days later I am back where I was a month ago with iTunes slow and failing to see device. I know the phone works as it just did a few days ago. I tried to revert to 10.1 and that failed now the AMDS from 10.0 failed to stay working. I can lose the library and movies either on iPhone or in iTunes but, I need the other data notes,calendar, etc. Any ideas? Note: see Discussions on Apple Mobile Device Suppport (AMDS) for additional information or anyone having same problems with 10.2. Anyone think Apple may fix this in the future?

iTunes is not seeing device when connected. It simply freezes (Not Responding) for minutes then fails to see device.
I have previously uninstalled and re-installed latest from Apple 10.2.2. The only way I got that to work was uninstall AMDS and install version 10.0.1 this worked beautifully for ONE Night only. I am now with 10.2.2 that takes 2-4 minutes to start (non responding half of that time the first half just not shown by task manager) and cannot see device. I tried starting iTunes with devices plugged in and same issues. Windows (Vista 32) does see iPhone.

IPhone 3GS with pictures in folder will not sync with iTunes

The problem I have is that when I attempt to connec my iphone to my HP Pavilian dv500 it causes my computer to shut down. I have itunes up and running but the instant I plug the phone in windows shuts down. The blue screen has a message but it closes to quickly for me to read it.
I have call tech suppot and the tech told me it has something to do with having pictures on my iphone. So I reset my computer with no pictures and it will sync up to itunes and I can then do what ever I want to. But if I take a photo with my iphone or move pictures over onto my iphone the next time I attempt to sync up to itunes my computer will shut down. And to be able to sync again I have to delete my photos.
HELP? What can be causeing the problem?
I spent over 6 hours on the phone with tech support only to find out that the tech was not sure what the problem could be and that I was using up my minutes and now have gone over my talk time and have added 100.00 bucks to my phone bill.
What could cause my computer to shut down when attempting to sync my iphone with photos on it?

Could be an issue with an outdated driver - Logitech webcams, Lexmark scanners, etc., cause this. See:
http://support.apple.com/kb/TS1502

Dell laptop with xp operating system will not print with new hp 8610 wireless printer.

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