Dell OptiPlex 3020: I only get sound from the internal speakers

I have a brand new Dell OptiPlex 3020 running Windows 8.1. I am able to hear through the internal speakers, but I cannot get external speakers or headphones to work - I've tried both the jacks on the front and back.
The microphone on my headset works correctly, but I still hear only through the internal speakers.
Advice?

Good day!
Thank you for writing to the Dell Community Forum.
Boot into the System Bios and make sure that Onboard Devices- Integrated Audio is On. Then exit the System Bios saving the change. Once back into Windows, open the Device Manager and make sure that ADI1983 HDA appears under Sound devices. Then re-test the rear green audio jack #4 using headphones. Also, reply to this post with the service tag of the system sent via private message so that I can look into the details of the system and assist you better.
Have a great day ahead.

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Good day!
Thank you for writing to the Dell Community Forum.
Boot into the System Bios and make sure that Onboard Devices- Integrated Audio is On. Then exit the System Bios saving the change. Once back into Windows, open the Device Manager and make sure that ADI1983 HDA appears under Sound devices. Then re-test the rear green audio jack #4 using headphones. Also, reply to this post with the service tag of the system sent via private message so that I can look into the details of the system and assist you better.
Have a great day ahead.

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Dell OptiPlex 3020: I only get sound from the internal speakers

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