Dell printer error code: Function Address OxO cuased a protection default....exception code Oxc0000005
when I want to print something from my Dell printer, and I click on properties, (so I can print in black and white), Firefox now crashes. Never happened in the past.
I get the following message:
Function address OxO caused a protection default.
Exception code Oxc0000005
how to I fix this.
Well, Jim, we are going to run through a clean uninstallation and reinstallation of your printer. If this does not work, we are going to take another step down the road, but I will need to know if your PC is manufactured by HP or by another maker. Anywho, moving on with the task at hand ...
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3866949
Install that and let me know the result!
Have a great day!
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|OK|Perform the suggestions mentioned in the following articles:
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* http://kb.mozillazine.org/Problems_printing_web_pages
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It first states: mdworker: Unable to talk to lsboxd
mdworker(443) deny mach-lookup com.apple.ls.boxd
Process: mdworker [443]
Path: /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
Load Address: 0x101f91000
Identifier: mdworker
Version: ??? (???)
Code Type: x86_64 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-29 10:47:56.599 -0500
OS Version: Mac OS X 10.8.2 (12C2037)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10
1 CoreFoundation 0x00007fff967a7803 __CFRunLoopServiceMachPort + 195
2 CoreFoundation 0x00007fff967acee6 __CFRunLoopRun + 1078
3 CoreFoundation 0x00007fff967ac6b2 CFRunLoopRunSpecific + 290
4 CoreFoundation 0x00007fff967bb371 CFRunLoopRun + 97
5 mdworker 0x0000000101f99ba9
6 libdyld.dylib 0x00007fff94afc7e1 start + 0
Thread 1:
0 libsystem_kernel.dylib 0x00007fff92445d16 kevent + 10
1 libdispatch.dylib 0x00007fff92a549ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10
1 liblaunch.dylib 0x00007fff930ba7c4
2 liblaunch.dylib 0x00007fff930b94d9 bootstrap_look_up3 + 69
3 libxpc.dylib 0x00007fff95652c21 _xpc_connection_bootstrap_look_up_slow + 371
4 libxpc.dylib 0x00007fff95651c82 _xpc_connection_init + 1062
5 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235
7 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
8 libdispatch.dylib 0x00007fff92a53448 _dispatch_queue_drain + 180
9 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
10 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249
11 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404
12 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff924436c2 semaphore_wait_trap + 10
1 libxpc.dylib 0x00007fff95654e1f xpc_connection_send_message_with_reply_sync + 127
2 LaunchServices 0x00007fff94fcf3ce send(LSBoxMessage&, LSBoxMessage&) + 28
3 LaunchServices 0x00007fff9504fd4b lsbox_preflightAppLaunch + 84
4 LaunchServices 0x00007fff94fda341 _LSFindOrRegisterBundleNode + 857
5 LaunchServices 0x00007fff95036b02 _LSRegisterNode + 75
6 LaunchServices 0x00007fff94fe2a0f _LSBundleCopyOrCheckNode + 1047
7 LaunchServices 0x00007fff94fca5b6 _LSCopyLibraryItemURLs + 486
8 mdworker 0x0000000101fc1014
9 libdispatch.dylib 0x00007fff92a55f01 _dispatch_call_block_and_release + 15
10 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235
12 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
13 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249
14 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404
15 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff924456d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff946b7cb3 _pthread_wqthread + 412
2 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 5:
Binary Images:
0x101f91000 - 0x101feaff7 mdworker (707.3) <16ABDF29-6F80-3D48-8518-2650891685C3> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
0x7fff92433000 - 0x7fff9244eff7 libsystem_kernel.dylib (2050.20.9) <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
0x7fff92a50000 - 0x7fff92a65ff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff930b7000 - 0x7fff930bffff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff946a1000 - 0x7fff9476dfe7 libsystem_c.dylib (825.25) <3B1FE674-F556-3B3F-922A-FEEF222576D8> /usr/lib/system/libsystem_c.dylib
0x7fff94afa000 - 0x7fff94afdff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff94fc6000 - 0x7fff95077fff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff95649000 - 0x7fff9566bff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff96778000 - 0x7fff96961fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundationHere is the CUPS error log:
E [29/Jan/2013:10:48:02 -0500] [Job 2] Job stopped due to filter errors; please consult the error_log file for details.
D [29/Jan/2013:10:48:02 -0500] [Job 2] The following messages were recorded from 10:47:57 to 10:48:02
D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding start banner page "none".
D [29/Jan/2013:10:48:02 -0500] [Job 2] Queued on "Canon_iR_ADV_C5000s_B1_PSV1_0US" by "brian".
D [29/Jan/2013:10:48:02 -0500] [Job 2] File of type application/postscript queued by "brian".
D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding end banner page "none".
D [29/Jan/2013:10:48:02 -0500] [Job 2] time-at-processing=1359474477
D [29/Jan/2013:10:48:02 -0500] [Job 2] job-sheets=none,none
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[0]="Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[1]="2"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[2]="brian"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[3]="Option 1.pdf"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[4]="1"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=Option\ 1.pdf com.apple.print.PrinterInfo.PMColorDeviceID..n.=37710 com.apple.print.PrintSettings.PMColorMatchingMode..n.=0 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 media=Tabloid orientation-requested=4 pserrorhandler-requested=standard job-uuid=urn:uuid:eed84498-012e-3160-595d-d100c17e0632 job-originating-host-name=localhost time-at-creation=1359474477 time-at-processing=1359474477 PageSize=Tabloid"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[6]="/private/var/spool/cups/d00002-001"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[0]="<CFProcessPath>"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[9]="HOME=/private/var/spool/cups/tmp"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[11]="SERVER_ADMIN=root@localhost"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[12]="SOFTWARE=CUPS/1.6svn"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[14]="USER=root"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[15]="CUPS_MAX_MESSAGE=2047"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[18]="IPP_PORT=631"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[19]="CHARSET=utf-8"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[20]="LANG=en_US.UTF-8"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[21]="APPLE_LANGUAGE=en-US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[22]="PPD=/private/etc/cups/ppd/Canon_iR_ADV_C5000s_B1_PSV1_0US.ppd"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[23]="RIP_MAX_CACHE=128m"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[24]="CONTENT_TYPE=application/postscript"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[25]="DEVICE_URI=dnssd://Canon%20iR-ADV%20C5000s-B1%20PSV1.0US._printer._tc p.local./"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[26]="PRINTER_INFO=Canon iR-ADV C5000s-B1 PSV1.0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[27]="PRINTER_LOCATION="
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[28]="PRINTER=Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[29]="PRINTER_STATE_REASONS=none"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[30]="CUPS_FILETYPE=document"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[31]="FINAL_CONTENT_TYPE=printer/Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[32]="AUTH_I****"
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /usr/libexec/cups/filter/pstops (PID 447)
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter (PID 448)
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started backend /usr/libexec/cups/backend/dnssd (PID 449)
D [29/Jan/2013:10:48:02 -0500] [Job 2] execv failed: Permission denied
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 448 (/Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter) stopped with status 1.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Hint: Try setting the LogLevel to "debug" to find out more.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US._printer._tcp.local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US", regtype="_printer._tcp", domain="local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking for printer.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Page = 792x1224; 7,11 to 785,1213
D [29/Jan/2013:10:48:02 -0500] [Job 2] slow_collate=0, slow_duplex=0, slow_order=0
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_comments - %!PS-Adobe-3.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %!PS-Adobe-3.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %ADO_DSC_Encoding: UTF8
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Title: (Option 1.pdf)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Creator: (Adobe Acrobat 11.0.1)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%For: brian
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CreationDate: 1/29/13, 10:47 AM
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%BoundingBox: 11 7 1213 785
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%HiResBoundingBox: 11.3400 7.3376 1212.6600 784.6624
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CropBox: 11.3400 7.3376 1212.6600 784.6624
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%LanguageLevel: 3
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededResources: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedResources: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededFeatures: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedFeatures: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentData: Clean7Bit
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%PageOrder: Ascend
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%TargetDevice: (Canon iR-ADV C5000s-B1 PSV1.0US) (3017.102) 1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Pages: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentProcessColors: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentCustomColors: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%EndComments
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_prolog - %%BeginDefaults
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_setup - %%BeginSetup
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before page loop - %%Page: 1 1
D [29/Jan/2013:10:48:02 -0500] [Job 2] Copying page 1...
D [29/Jan/2013:10:48:02 -0500] [Job 2] pagew = 1201.3, pagel = 777.8
D [29/Jan/2013:10:48:02 -0500] [Job 2] bboxx = 0, bboxy = 0, bboxw = 1224, bboxl = 792
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageLeft = 11.3, PageRight = 1212.7
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageTop = 784.9, PageBottom = 7.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageWidth = 1224.0, PageLength = 792.0
D [29/Jan/2013:10:48:02 -0500] [Job 2] Wrote 1 pages...
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 447 (/usr/libexec/cups/filter/pstops) exited with no errors.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolved as "lpd://CanonC5045.local.:515/print"...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: -connecting-to-device,offline-report
D [29/Jan/2013:10:48:02 -0500] [Job 2] Executing backend "/usr/libexec/cups/backend/lpd"...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device
D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking up "CanonC5045.local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] backendWaitLoop(snmp_fd=5, addr=0x7f8d70c0dba8, side_cb=0x10bb23a13)
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 449 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [29/Jan/2013:10:48:02 -0500] [Job 2] End of messages
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state=3(idle)
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-message="Looking for printer."
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-reasons=none
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