Demand on Demand Board even if ticket is not saved in release status.

All
I am currently on CRM 5.0 SP 8 and I am using the RPA Tool. I believe this is a bug but would like validation.
When I create a Service Ticket and change the status code from in process to release and than to customer action but i do not save it, it still moves the demand to the board.
I believe it should only show up in the demand list if you have changed the status to released and than saved it.
Can someone confirm this theory so I can create a OSS Message?
Regards
Julie Hayashi

Hi Julie
did you receive and reply on this from SAP? I'm facing a similar issue (actually in CRM 2007 SP5): when I save an order as released, and then cancel it, the demand does not get canceled, but is still available in the demand search.
There is a demand cancellation status in table WFDSD_DEMAND, however this status never gets set to "03" = cancelled.
Thanks in advance!
Christian
Edited by: Christian Böhm on Dec 21, 2009 1:43 PM

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