Dent about 7cm away from Apple logo and AppleCare
Brief background to the issue:
I am currently living in Trinidad and I asked a friend in Ontario Canada to order a unibody macbook for me in November 2008. The whole process took a long time since he made a credit card purchase online to have the package delivered to him from Apple.
On first inspection of the product, he noticed a small dent about 7cm away from the Apple logo near the left corner of the screen. The dent was of course on the aluminium shell. The computer worked great (and is working well at present time). I declined to send it back (I had waited so long for it) since it was merely cosmetic. The computer is now 8 months old, and I would like to get Applecare for it.
Here is a picture of it:
http://i162.photobucket.com/albums/t242/pyung99/DENT.jpg
Would I be rejected repairs if say the screen started glitching? The dent was on the product right out the box, but how do I back this up besides with my pics and emails from my friend?
I agree with pogster, the call should have been made and the issue documented. The problem you may potentially run into is if anything with the screen (backlight, artifacts, striping, bright spots, etc.) occurs it becomes a potential candidate for accidental damage.
Here's an example... I dealt with a few years back:
I had a 12" PowerBook G4 that had a been dropped and had a dent on the side of the machine. There's nothing wrong with the unit, everything worked great for almost 2 years. Then one did the optical drive stopped working... completely. I had about 45 days left on Applecare and went to get the drive repaired. The service was declined because the unit had accidental damage on it. Even though it was fine for 20+ months after the fall. I ultimately had to get the drive replaced out of warranty.
That's just an example and as stated by a few other members, the next best course of action is to phone into Applecare. Explain the situation... see what the next step(s) are in documenting everything. As with anything in life, especially in dealing with claims, it's all about having "the paper trail" and documentation.
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