DEP crashes Adobe Reader 9.4.2 when using attach to email

Hi
I face a problem on our two windows 2008 SP2 RDS servers. When viewing a .pdf file in Adobe Reader 9.4.2 and using the attach to email option the program gets shut down by Data Execution Prevention and crashes AR. Usually with one of these errors.
Faulting application AcroRd32.exe, version 9.4.2.220,  time stamp 0x4d467676,  faulting module dhcpcsvc.DLL, version 6.0.6002.18005, time stamp 0x49e03708, exception code 0xc0000005, fault offset 0x00001895, process id 0x3e04, application start time 0x01cbe879dbad53f0.
sometimes its dhcpcsvc6.dll too.
We're running Outlook 2007.
It is not possible to add AcroRD32.exe to the exceptionlist for DEP.
Any word on how to fix this?

Could someone from Adobe respond to this specific issue so that we know we are being heard?  Will the fix for the print issue also resolve the 'attach to email' problem?  Is there any work around other than telling users to attach directly from their email programs?
Thanks in advance for your response to our concerns.
Penny

Similar Messages

  • Reader 9.2 crashed when using attach to email command on windows 2008 x64

    Hi,
    I'm experiencing issues with Adobe Reader 9.2 on a windows 2008 x64 server. This box is running Terminal Services.
    When a user open a pdf and wants to attach it to an email, reader simply crash !!
    Does someone have ever experienced this kind of issue ?
    Thanks.

    Does this happen for all the files or only files greater than a certain size?

  • Adobe reader freezws and closes when using pen

    how do I correct adobe reader to stop closing and freezing when I use the pen?

    Hi There,
    Can you please confirm your operating system ? Do you have the full administrative rights ? Are you getting any error when trying to insert Web Object interaction ?
    Would like to inform you Captivate 6 onwards interactions have been uploaded on server. Captivate pings this server on a regular basis, If there is any firewall or strict network policy then it might take some time to check the URL or might be result in crash or freeze.
    Regards,
    Ajit

  • Outlook crash when using Attach to Email...

    Strange problem occurring when attempting to email a pdf.
    I have the document open in Acrobat. I hit the Attach to Email button and a new Outlook email window opens and attaches the pdf. No problem there.
    I fill in the addressee name and then begin to write my preamble. If I send RIGHT AWAY, the email goes without a problem.
    If I take more than 30 to 45 seconds, a timeout of some kind occurs and Outlook crashes the second I hit the Send button.
    This issue has happened to myself and several users in-house on various occasions, never predictable and random. It has gotten to the point that we are afraid to leave the email and just power it out quickly, hoping that Outlook won't crash.
    We are all using Outlook 2003 and Acrobat 8 Standard, fully updated and current.
    Some help would be appreciated.
    Thanks!

    I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
    To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
    Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
    Open command window (Start>Run and type cmd).
    Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
    Create a dmp file by running the following: adplus -hang -pn outlook.exe (-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name).*
    A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
    To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
    Go to File>Open Crash Dump and locate the file above.
    Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
    Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
    This is an example of the dump:
    *If outlook is crashing instead of getting hung up, then you will need to run adplus in crash mode instead. This needs to be done before the problem is created as opposed to waiting when outlook become hung. To do this run adplus -crash -pn outlook.exe. The dmp file will be created once Outlook has crashed in the windows debugging folder.

  • Adobe Reader freezes all browsers when opening a url to a PDF containing form fields...

    There is an issue we are currently experienceing with Adobe Acrobat 9 (updated to the latest version) where ALL BROWSERS (Internet Explorer, Firefox, Chrome and Safari) on each of two different systems (a MacBook Pro with Mac OSX Leopard and a Sony Vaio Laptop with Windows Vista) where the application will freeze up and crash the browser when we view a .pdf file from a url if the .pdf file iteself contains form fields.
    At first I though it may have been specific to Mac OSX and this MacBook we were trying to view the document on, but the same issue is now occuring with a new Sony Vaio laptop (running Windows Vista) as well.
    It seems like it is able to open .pdf documents containing form fields when they are stored locally, but when trying to access them via a url, the program will freeze up.  Sometimes it will eventually work if you had previously opened a .pdf prior to opening it via the url link and sometimes it doesn't.  And it seems to only be related to .pdfs containing fillable form fields (others open fine when accessing them by a url)
    Obviously it's become quite irratating and I'm hopeing I can find some insight on this support forum as to what may be causing this issue.
    Previous versions of Acrobat (installed on the MacBook) opened this very same .pdf file (url) fine before upgrading to version 9.
    Any help is greatly appreciated.  Thanks!

    From: Ankit_Jain [email protected]
    Sent: Monday, February 27, 2012 8:58 AM
    To: TAGold
    Subject: Adobe Reader X internal error when opening PDF that worked with 9
    Re: Adobe Reader X internal error when opening PDF that worked with 9
    created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain>  in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4232243#4232243

  • Why does my Adobe Reader DC stop working when I click scroll down options?

    I used to use PDF Suite 2014 Standard to view pdf files.
    However, tonight a message appeared when I attempted to open files saying ..."if the document does not load then the pdf viewer may not be able to display this type of document"
    I went to the website provided to download Adobe Acrobat Reader DC.
    Although I was able to load pdf documents and fill in forms, the program repeatedly would crash whenever I attempted to click on scroll down options on forms.
    Any help is appreciated
    ....and talk/write slowly for I am not super computer literate.
    Regards,
    Luisa

     Dear Aedesh, Thank you for your assistance.  I did all that you instructed below, regarding uninstalling, and using the Adobe Reader and Acrobat Cleaner Tool.  I restarted my computer, then installed Adobe Acrobat Reader DC (for Windows 7, English and version: Reader DC 2015). I continue to have the problems: (1) When I attempt to use a scroll down option within a pdf form, the program stops working. (2) If I send the pdf to my iPhone, and I open the pdf, I receive the message "Please wait...if the message is not eventually replaced by the proper contents of the document, your pdf viewer may not be able to display this type of document..." However, when I send pdf's created earlier than 4-28-15, I am able to open in my iPhone.I am able to open on my laptop the pdf's created after 4-28-15, but have the scroll option issue  (thank you in advance for your patience)Luisa 
     Luisa Montaini-Klovdahl, Ph.D.Licensed Psychologist &
    Captain, US Army Reserves Medical Service Corps4153 Park Blvd
    Palo Alto, CA 94306
    Telephone: 650.384.6559
    Facsimile: 650.384.6547 This e-mail may contain confidential patient information. If you have received this transmission in error, please delete and contact the sender.   
         From: aadeshs76610910 <[email protected]>
    To: Luisa Montaini-Klovdahl <[email protected]>
    Sent: Thursday, April 30, 2015 9:55 AM
    Subject:  Why does my Adobe Reader DC stop working when I click scroll down options?
    Why does my Adobe Reader DC stop working when I click scroll down options?
    created by aadeshs76610910 in Acrobat Reader - View the full discussionHi Luisa,  Please follow the steps below :- 1) Uninstall Adobe Acrobat Reader DC. 2) Run the cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs3) Restart the computer.4) Install Adobe Acrobat Reader DC using this link Adobe Acrobat Reader DC Install for all versions Let me know if the issue persist.  Regards,Aadesh If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7499212#7499212 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7499212#7499212 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 
    Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Opening docs with password crashes adobe reader

    I have Adobe reader 9 installed on my win-xp machine.It used to work fine till I installed our product that makes use of some
    Bsafe libraries.Now whenever I open a doc with password it crashes adobe reader.Did anyone face a similar issue? Any workaround?

    Pat:
    Thank you again. I saved the file to my Desktop and when I opened Adobe Reader the file opened.
    This will help with much more than Adobe.  I owe you.
    Thanks,
    Bernie.

  • After completing my upgrade to Adobe Reader 11.0.10 When I attpemt to use "Tools/File/File Save As" from IE 11 I get a "Adobe Reader is not Responding" and my browser is locked up.

    After completing my upgrade to Adobe Reader 11.0.10. when I attempt to save an online PDF to my local drive I receive a blank window where I would expect to see file directory structure to save to.
    No local directories are displayed for "Saving To", it is all blank.   When I try to Close (by clicking X)  the "File Save As" box a message pops up on top that says "Adobe Reader is not Responding"  It locks up all of my IE windows, not just the one with the PDF doc.
    I then need to go Task Manager and stop the IE task.  All my browser windows are then closed.
    That is the only way to recover from the "Adobe Reader is Not Responding" message.
    This was not happening in previous versions of Reader.
    Tolls/File/File Save As always worked properly.
    I have installed IE 11 (11.0.9600.17690)

    Please don't post the same question multiple times!

  • In Adobe reader "An error occured when signing in"

    In Adobe reader "An error occured when signing in"

    Hi there Katie,
    I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
    Best,
    Sara

  • Adobe Reader 9 highlights text when scrolling in terminal server

    Running a terminal server with WIndow 2003.  Have Adobe 9 Reader installed.  When a pdf is opened, it will look correct.  However, when one uses the scroll bar on the right to see more of the document, text can be highlighted and change colors constantly when scrolling.
    Test it outside of terminal server and it works fine.  This issue did not happen with other versions of Reader.  I have attached two samples one clean and one highlighted. 
    Any help is appreciated

    Very cool. Thanks for the info!
    Date: Fri, 16 Oct 2009 10:42:24 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Reader 9 highlights text when scrolling in terminal server
    Okay. Here is what I found. These settings are changed\saved under the User settings in the registry. Here is the key the changes are made to:
    HKCU\Software\Adobe\Adobe Reader\9.0\Originals
    When "NONE" is selected from Adobe Reader - Edit - Preferences - Page Display - Rendering, three DWORD values are added to the above mentioned registry key. These are:
    Value Name - Value Data
    *bAntialiasText - 0
    benableDDR - 0
    iAntialiasThreshold - 12*
    I have added these lines to a login script that adds the necessary DWORD values to default the "Rendering" to NONE.
    *reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V bAntialiasText /T REG_DWORD /F /D 0
    reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V benableDDR /T REG_DWORD /F /D 0
    reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V iAntialiasThreshold /T REG_DWORD /F /D 12*
    Cheers!
    >

  • Hi. I was trying to open some pdf files and got a message my adobe reader was deinstalled. I installed a new version of Adobe Reader for Mac and when trying to open a PDF file I am getting a message in a foreign language. Any suggestions?

    Hi. I was trying to open some pdf files and got a message my adobe reader was deinstalled. I installed a new version of Adobe Reader for Mac and when trying to open a PDF file I am getting a message in a foreign language. Any suggestions?

    Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

  • I get an error message "Adobe Reader has stopped working" when i try to use Firefox

    I get an error message "Adobe Reader has stopped working" when i try to use Firefox

    I have also retarted twice...

  • Adobe reader doesn't open when word is running

    my adobe reader won't open when I have word open. It opens fine with other components of the office suite. I have windows 8 on my machine. I have tried running and accepting eula.exe but this had no effect. Any ideas?

    I have Adobe Reader XI version 11.0.06 and Microsoft office professional plus 2013 version 15.0.4605.1003

  • Adobe Reader XI does not run using Win7 Pro

    Trying to run Adobe Reader XI on a PC running Win7 Pro, but it starts, gives gray screen, then shuts down.  However, I can read pdf docs within Google Chrome.
    I was running Reader version 10 with no problem, went to upgrade to 11, and now no versions work, as I've tried to uninstall and reinstall ver 9,10,11 but none work.  Help!

    I ran the script but does not fix issue.
    When I run Adobe Reader or click on a .pdf file on my drive, the Adobe reader program starts, but gives a gray screen while my hard drive spins, then program closes.
    any ideas?
    Thanks,
    Ken
    Pat Willener <[email protected]> wrote:
    =============
    Pat Willener http://forums.adobe.com/people/pwillener created the discussion
    "Re: Adobe Reader XI does not run using Win7 Pro"
    To view the discussion, visit: http://forums.adobe.com/message/5211526#5211526

  • Photoshop CS6 crashes all the time and especially when using the type tool... please help!

    Photoshop CS6 crashes all the time and especially when using the type tool... please help!

    Since I did not have this problem with CS5 or CS4, I can only assume something is not right with Photoshop CS6... below is my video card info:
    ATI Radeon HD 4850:
      Chipset Model:          ATI Radeon HD 4850
      Type:          GPU
      Bus:          PCIe
      PCIe Lane Width:          x16
      VRAM (Total):          512 MB
      Vendor:          ATI (0x1002)
      Device ID:          0x944a
      Revision ID:          0x0000
      ROM Revision:          113-B9110C-425
      EFI Driver Version:          01.00.383
      Displays:
    iMac:
      Resolution:          2560 x 1440
      Pixel Depth:          32-Bit Color (ARGB8888)
      Main Display:          Yes
      Mirror:          Off
      Online:          Yes
      Built-In:          Yes
      Connection Type:          DisplayPort
    Cinema HD:
      Resolution:          1920 x 1200
      Pixel Depth:          32-Bit Color (ARGB8888)
      Display Serial Number:          2A80273WXMN
      Mirror:          Off
      Online:          Yes
      Rotation:          Supported

Maybe you are looking for