DEP error "itunes has stopped working" FIX! (might work 4 other/all errors)

I came across this problem and spent hours looking for a fix. From what I found on the internet, it seems as if Apple has no clue how to fix this problem, and tells u to contact Microsoft & Microsoft will tell you to contact Apple. I personally fix this problem myself on a laptop running Windows Vista 64 bit and on my own personal computer running Windows 7 32 bit. So more than likely this fix should work for just a bout any os. All and all, this fix is just a matter of uninstalling your iTunes and downgrading it to the next lowest version of iTunes. Example, if your running iTunes 9.x, uninstall that, and downgrade to iTunes 8.x. But anyways, I'm going to break it down as to exactly what I did.
1. Uninstall your version of iTunes (mines was 9.x).
2. Uninstall quick time, bonjour, apple application support, apple mobile device support & apple software update.
3. Reboot (not necessary, but I did it).
4. Download the next lowest version number of iTunes than what you had. If you had iTunes 9.x download iTunes 8.x. If u had iTunes 8.x download iTunes 7.x. That can be found here. http://www.oldapps.com/itunes.php (this fix was only test on computers running iTunes 9.x)
5. Install the older version of iTunes you just downloaded. For the first time iTunes runs, it will not work because it will give you a message about the 4 files in your music folder being created from a newer version of iTunes.
6. So to fix this problem, you will want to save those four files and "move" (not copy) them to your desktop. The files are iTunes Library Extras, iTunes Library Genius, iTunes Library & iTunes Music Library. Those files are responsible for any type of play list you created in iTunes and remembering your music library.
7. Restart your iTunes and it will be working again. Of course with an older version starting from stratch.
8. If you dont care about your previous play list and or organization of your iTunes and are just happy that it works again, then your good to go. Just delete the four files from step 6 and you don't need to pass this step. If you want your iTunes back to exactly how it was, then keep reading.
9. After downgrading your iTunes, when you run it for the first time, it will ask you to upgrade. Upgrade your iTunes like how you normally would any other time.
10. Close out iTunes if it remains open & replace the four files in the iTunes folder with the four files you moved to your desktop in step 6.
11. Restart your iTunes, and you should now have a fully working version of iTunes with all of your original play list and library.
Like I said before, this is my own personal fix & if it works for you then pass it on to the next person.

Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6002.18327
If the QuickTime Player is launching, I'm less inclined to wonder about an ATI Tray Tools conflict issue. (Although we may have to return to that ... symptoms for that particular issue have changed slightly before, and might have changed again. I was away from the forum for a few months, which is an eternity in this particular advice-provision business.)
On occasion, the ntdll.dll-referencing error has been associated with some sort of Apple Application Support damage. (In those cases, Safari for Windows also fails to launch on the same PC, also citing ntdll.dll in the problem report.) But in those cases a complete uninstall/reinstall can fix this.
Doublechecking, Leah. When you did your uninstall/reinstall, were you using the following document as a guide? (The "Verify iTunes and related components are completely uninstalled" section is particularly important if we've got damaged Apple Application Support program-file issues afoot.)
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Similar Messages

  • 10.2.1 error "iTunes has stopped working" Windows 7 with audio CD

    Hi! Hoping someone can help me with this one. Just upgraded to 10.2.1.
    iTunes opens ok but if I put in an audio CD, I get the windows error "iTunes has stopped working." It checks for help and then it states "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then it closes.
    Any ideas?
    Thanks!

    Here it is:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    Dell Inc. Inspiron 570
    iTunes 10.2.1.1
    QuickTime 7.6.9
    FairPlay 1.11.16
    Apple Application Support 1.5
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0028A5A8034DDBA8
    Current user is not an administrator.
    The current local date and time is 2011-04-07 20:35:42.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4200
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 10.2.1.1 (x64) is currently running.
    iTunesHelper 10.2.1.1 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHlpa64 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    D: TSSTcorp DVD+-RW TS-H653H, Rev D400
    Audio CD in drive.
    Found 18 songs on CD, playing time 78:37 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:12:47
    Track 3, start time 07:55:58
    Track 4, start time 11:40:28
    Track 5, start time 15:29:22
    Track 6, start time 20:37:56
    Track 7, start time 25:54:27
    Track 8, start time 29:58:64
    Track 9, start time 35:45:17
    Track 10, start time 40:25:27
    Track 11, start time 46:05:25
    Track 12, start time 49:56:00
    Track 13, start time 53:45:22
    Track 14, start time 59:38:65
    Track 15, start time 63:30:13
    Track 16, start time 67:17:33
    Track 17, start time 71:04:38
    Track 18, start time 74:46:25
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 16 24 32 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.

  • HT1926 I am getting an error - iTunes has stopped working.

    I am getting an error - iTunes has stopped working.
    This is happening in Win 7. It was working till yesterday Please help..

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • HT2311 I just installed 64 bit iTunes fon my new Dell Latitude PC. Everytime I try to open it I get an error "iTunes has stopped working..."

    I just installed 64 bit iTunes on my new Dell Latitude PC. Everytime I try to open it I get an error "iTunes has stopped working..."

    I requested this be relocated from iTunes for Mac to iTunes for Windows. You'll get a faster response on the correct forum.

  • I am trying to snyc my ipod and I keep getting an error: iTunes has stopped working.

    I am trying to snyc my ipod and I keep getting an error: iTunes has stopped working.  This following are the details of the error:
    Problemsignature:
      Problem Event Name:           APPCRASH
      Application Name:                iTunes.exe
      Application Version:             10.4.1.10
      Application Timestamp:        4e4e1904
      Fault Module Name:             iTunes.dll
      Fault Module Version:          10.4.1.10
      Fault Module Timestamp:     4e4e18db
      Exception Code:                   c0000005
      Exception Offset:                 001c5af0
      OS Version:                          6.1.7601.2.1.0.768.3
      Locale ID:                             1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
    The ipod is updated except for the contacts.
    Any help is appreciated.
    thebiddy52

    Maybe:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

  • Get error, iTunes has stopped working when sync iPad

    when sync iPad in step 2  Get error, iTunes has stopped working

    Try Googling "sync without iTunes".
    There are free alternatives and there are not so free alternatives.
    Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
    Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes?

  • How to address error iTunes has stopped working when clicking on Get Info to edit song information?

    How to address fix "iTunes has stopped working error" when clicking on Get Info to edit song information?
    When I try to edit song information in iTunes, I right-click on the song and click on Get Info...the message iTunes has stopped working and needs to close message will appear followed by iTunes has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available...I have tried uninstalling iTunes and deleting all its components or files on my pc and reinstalling...I have done this more than a "hundred" times but to no avail...Now I could not consolidate my Library, add important info on the songs, etc...I have searched forums including here but none from the suggestions worked.
    I'm on Windows 7 54bit.
    Please help!

    Thanks! i finished to run Check your iPod with Diagnostics Mode. here is results:
    Retract:15
    Reallocs: 0
    Pending Sectors:0
    Poweron Hours:556
    Start/Stop:5071
    Right now, i am runing Check iPod hard-drive for errors and will let you know if it gets ipod fixed or not

  • TS1424 When I try to watch a rented movie from ITUNES ver 11 on my WIN 7 64 bit PC...the movie starts then after about 30 seconds I receive the following error "Itunes has stopped working"

    I downloaded and rented a movie from ITUNES ver 11. I'm able to run the movie but after about 30 seconds I receive an error.
    "Itunes has stopped working" A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available.
    Windows offers me to down load ITUNES WIN 7 64 bit, I have uninstalled and reinstalled the 64 bit version...no joy... I have run the repair option and still nothing.. Any suggestions???
    Regards, Steve Tipton

    I'm expreriencing the same conditions with the same environment.  Windows 8, iTunes-64 11.1.2.32, iTunes Store with a processing bar up to 80 +/- and the POPUP MESSAGE OF "iTunes stopped working. The error ...."
    I UNINSTALLED, iTUNES WITH NO POSITIVE RESULT.  I CHECKED THE FIREWALL AND IS THE SAME DEFINITION AS THE PREVIOUS ITUNES VERSION.
    My iTunes StoreS from my iPhones ARE OK.
    I'm spending a lot of time of research for WINDOW'S iTUNE with no solutions.... 

  • How come when i plug in my ipad2 itunes gives an error "itunes has stop working"

    evrytime i pen itunes it works just fine untill i plug in my ipad. everything does what it normally does untill it starts to back up. thats when itunes gives the "itunes has stop working" error. help anyone please!

    In the course of your troubleshooting to date, have you worked through the following document?
    iOS: Device detected but not identified properly on iTunes for Windows

  • How do i get rid of the error itunes has stopped working

    I'm trying to restore my iPhone 4s using a restore point on my desktop but about half way into the restore it stops and says that itunes has stopped working?

    Hey Zackattack1029,
    Thanks for using Apple Support Communities.
    Looks like trouble with iTunes not responding. Sorry you are having this issue, but this article is a great resource for the problem you are having.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Have a nice day,
    Mario

  • B Noir HELP! NTDLL.DLL Error, 'iTunes has stopped working'

    A few weeks ago my iTunes stopped working, I looked at the problems reports on my control panel and found out it was a ntdll.dll fault. I cannot fix it! I've deleted itunes and all of its components and then tried to reinstall them and it still works! Quicktime works fine or seems to anyway! I'm absolutely sick of it, its driving me mad! My computer is Windows Vista. I've copied and pasted the fault report below:
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.5.1.42
    Application Timestamp:          4ebf7d7c
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.0.6002.18327
    Fault Module Timestamp:          4cb73436
    Exception Code:          80000003
    Exception Offset:          0004884e
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          2057
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.0.6002.18327
    If the QuickTime Player is launching, I'm less inclined to wonder about an ATI Tray Tools conflict issue. (Although we may have to return to that ... symptoms for that particular issue have changed slightly before, and might have changed again. I was away from the forum for a few months, which is an eternity in this particular advice-provision business.)
    On occasion, the ntdll.dll-referencing error has been associated with some sort of Apple Application Support damage. (In those cases, Safari for Windows also fails to launch on the same PC, also citing ntdll.dll in the problem report.) But in those cases a complete uninstall/reinstall can fix this.
    Doublechecking, Leah. When you did your uninstall/reinstall, were you using the following document as a guide? (The "Verify iTunes and related components are completely uninstalled" section is particularly important if we've got damaged Apple Application Support program-file issues afoot.)
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Please HELP, "iTunes has stopped working" error after connecting iPod video

    People please help me out!  I have a Razer Blade gaming laptop with Windows 8 64bit.
    I have an iPhone 5, iPad 2 and an iPod video (80GB).  I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video.  I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
    Procedures that I already tried and that were unsuccessful to solve the problem:
    Uninstall Quicktime
    Uninstall iTunes and reinstall
    Reset the iPod (several times)
    Delete TEMP files on computer
    Restart the computer (several times)
    Use a different cable and a different USB port
    The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors.  My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
    PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
    Thanks very much!

    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
    Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
    If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
    [iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

  • ITunes has stopped working....StackHash error

    I keep getting the error, "iTunes has stopped working" with the following error code.  I've tried unistalling and reinstalling, creating another user, and running as administrator.  QuickTime is working fine.  Please HELP!
    Problem signature:
      Problem Event Name:          BEX
      Application Name:          iTunes.exe
      Application Version:          11.1.3.8
      Application Timestamp:          5274a87d
      Fault Module Name:          StackHash_0a9e
      Fault Module Version:          0.0.0.0
      Fault Module Timestamp:          00000000
      Exception Offset:          fffffffe
      Exception Code:          c0000005
      Exception Data:          00000008
      OS Version:          6.1.7601.2.1.0.256.48
      Locale ID:          1033
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    and then when I close that window, I get this error:
    Problem signature:
      Problem Event Name:          BEX
      Application Name:          iTunes.exe
      Application Version:          11.1.3.8
      Application Timestamp:          5274a87d
      Fault Module Name:          StackHash_fd10
      Fault Module Version:          0.0.0.0
      Fault Module Timestamp:          00000000
      Exception Offset:          fffffffe
      Exception Code:          c0000005
      Exception Data:          00000008
      OS Version:          6.1.7601.2.1.0.256.48
      Locale ID:          1033
      Additional Information 1:          fd10
      Additional Information 2:          fd10cc95670a75aa6f12702e16d3101b
      Additional Information 3:          e807
      Additional Information 4:          e807c1e326f67f223f20732673067fe4
    Any information would be MUCH appreciated!!!

    Thank you kindly. That suggests a user account specific issue then, although the Stackhash results cover a wide variety of sins. (Roughly speaking, the Stackhash result in the problem reports is Windows way of saying "I don't know what module caused the problem.")
    Did iTunes launch in the other user account (even though it was empty in there)?

  • Getting itunes has stopped working error when sync wit IPad

    I am getting a itunes has stopped working when sync with IPad, using windows 7

    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
    Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
    If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
    [iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

  • ITunes has stopped working when connecting new iPhone 6

    I am getting what seems to be a common error "iTunes has stopped working" which I have tried many different tricks for fixing that I have found online, but nothing seems to work.
    I have been using an iPhone 5 and backing up and syncing with no problems, the only problem being when I try to access the iTunes Store. This didn't bother me too much as I can access the store on my phone and everything else on iTunes worked fine.
    But today I bought an iPhone 6 and as soon as I connect it (whether iTunes is already open or opens when I plug the iPhone in) I get the above error message and iTunes closes. So I am unable to sync my back up on to the new phone or use it at all.
    Can anyone help with a recent fix for this, or a way around it?
    I have tried copying recommended files into the correct folder, re-installing, opening as administrator and many other things I have come across online, but majority of these seem to be from a year or more ago. I am using Windows 7 on a PC, with the latest iTunes that I have just re-installed (again).
    Any help would be really appreciated!

    Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
    Even then, the problem persists. And I've tried all kinds of troubleshooting techniques

Maybe you are looking for

  • BAPI_GOODSMVT_CREATE - error for movement type 343 (movement code - 04)

    Hi Gurus, I am using BAPI_GOODSMVT_CREATE for doing transfer posting MB1B. I need to do transfer posting using movement type - 343 "Blocked to Unrestricted stock" Movement type - 343 GOODSMVT_CODE - 04 (transfer posintg) I am getting error message -

  • License key is valid in Mac and Windows?

    Hi. I will buy a Creative Suite. Dreamweaver, Acrobat.... i wish to install on my Mac Laptop, but Photoshop i want to install on my Windows PC. Can i do it with only one license? ( i will buy Cretative Suite Mac version). Sorry for my bad english. Re

  • When creating an application installer in LV, what run-time engine or driver must be installed to install the VISA interactive control?

    I've created an application installer using LabVIEW's application builder and use it to install NI MAX.  However, after running the installer, the VISA interactive control is disabled in NI MAX. The installer installs the following NI components:  NI

  • Call SOAP Adapter from CE BPM failed

    Hi everyone, i have just a problem calling a webservic on the PI 7.11 server from CE 7.2 BPM via SOAP adapter. 1. I've created a very simple scenario on the PI 7.11 Server using SOAP Adapter sender. I've gotten the WSDL URL from the Sender Agreement.

  • Image (.gif)

    Hi , I have a problem using https protocol in Netscape.I have SSL enabled in Web Server. When i try to access my site using this url https://www....../ using Netscape , some of the images(.gifs ) are not picking up whereas it works fine with IE. I do