Deployed and need help to understand this...If you are a verizon representative PLEASE READ!

I called forward ahead of time to have my plan susspended while i am deployed, i told verizon i wanted my line placed on hold starting on jan 7, 2011 due to i was gonna be deployed to afganistan for a year...the representative told me it would be put on hold untill my return...come to find out i just started receiving mail now that it april sayin I am past due for a few months and they are ready to send it to a collection agancy...how do i go about solving this problem, due to it is hard to get the time to use a phone over here, the internet is much more accessable

kingnecross wrote:
I called forward ahead of time to have my plan susspended while i am deployed, i told verizon i wanted my line placed on hold starting on jan 7, 2011 due to i was gonna be deployed to afganistan for a year...the representative told me it would be put on hold untill my return...come to find out i just started receiving mail now that it april sayin I am past due for a few months and they are ready to send it to a collection agancy...how do i go about solving this problem, due to it is hard to get the time to use a phone over here, the internet is much more accessable
If you are deployed you have the option to request a military suspension for your account without billing for up to 24 months with the option to call back and extend your suspension. Please keep in mind that any unbilled services up to the day of suspension must be paid when billed in order to avoid any collection attempts like the one described on your post.

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