Deposit Refund / International Student

Hello,
I'm an international student. I have a 2 years contract with Verizon (iPhone 5) that's active since November 2012. I never paid late or missing. (It was on the automatic payment from the beginning)
Unfortunately, I'll be moving back to Turkey at the end of this mont.
My overal satisfaction with Verizon was fine, but unfortunately the reception in my apartment (even on the rooftop) was horrible.
I paid $400 deposit. As well as I know, Verizon will deduct for iPhone5 32 GB ( $350-(10months*$10) ) $250.
So they should return $150. But because I'll be leaving the country, I won't be able to get the check..
So how is it gonna work? What should I do?
Please help me on this.
Thank you,
Emir

Hi EmirKSF,
I am saddened to learn about your unpleasant VZW experience and I'm here to help! I can happily review your account details. Please DM me your name and wireless number. I look forward to hearing from you soon.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

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Hi, I got a paper document called "security deposit refund"
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Security Deposit Refund after one year

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Hi Brandon,
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Follow us on Twitter @VZWSupport

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Hi ymmkr!
Let's look into this! Please follow an Private Message me for additional assistance.
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Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Dear Llu jo and Atif
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Security Deposit - Refund time changed?

Good afternoon,
I just got off the phone with a Verizon representative and I was told my security deposit will not be refunded until next year in January? This is unacceptable, and I want to know who I can call or speak with to get this settled. When I took this plan from my moms account to take the bill off her hands in January of 2014 the woman I spoke with told me I had to pay a $400 non-negotiable security deposit, even though I have been with Verizon Wireless on this very same phone number since I was in 6th grade, mind you I'm now 21. She told me this would be refunded as long as I stay true to my bill and pay my bill on time for the next 6 months, that it would be refunded to me in 6 months. Being that I'm 21 $400 is a serious amount of cash for someone barely getting by and just moving out, and I did this all because I wanted to help my mom out and take the bill under my own name. I want my refund back, this is month is supposed to be the 6th month deadline for when my deposit is refunded. If you have phone logs you can check I welcome you to do so, as you WILL find out I was told that I was getting my deposit back in 6th months. This is completely unacceptable and I feel like I've been lied to. I was banking on this deposit coming back so that I could purchase a vehicle to get back and forth to work, and now that is apparently out the window? Who do I need to speak to so we can resolve this issue. Who do I call? Contact? The billing line straight up told me it won't be available until January of 2015, that is well beyond 6 months.
Thank you in advance for any advise you can spare,
Kenneth

Verizon Wireless Customer Support
It's certainly not ok for you to be told anything except for the correct information
YES! It is CERTAINLY NOT OK for us to be told anything except for the CORRECT INFORMATION!
I guess you guys should revisit your spiel when new accounts are being opened.
Like Kenneth, I was also told that I will get my security deposit after 6months, but when I read the T&C, I saw that it will be refunded after one year. I wish I recorded my conversation with your agent when I was opening my account back then. It will be a good case. Anyway, rules are rules and we have to follow what it is written on the T&C.
I hope Verzion will look into it and look into the spiel that your agents are using.

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Long story short when I signed up with Verizon I was asked to pay a $400 deposit. I paid $300.00 using a Verizon gift card, and $100 using my CC. On 2/22/15 makes one year I have been with Verizon. I logged on now to my account to pay my bill but it says Paid In Full. I go to my payment activity, it says "A/P security refund -$380.00" then it says "security deposit applied $400" then it says "security deposit interest $1.27" . I am EXTREMELY confused, was the difference mailed to me or the entire deposit applied to my account? I called Verizon and the first rep I had transferred me to "home services"- no idea why then I was transferred to the financial department but somehow ended up at the main telephone prompt starting all over again. I am extremely frustrated. Can someone help?

You're eligible to receive your security deposit back at the end of 1 year of uninterrupted service or upon termination of your service. Uninterrupted service means you have kept your account in good standing and paid your bill in a timely manner for one year.
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From the FAQ I previously referenced.

I never received my deposit refund of $250

I was told that my refund would be returned after a year of subscription as long as I have no late payments. I made the deposit on oct 12 last year and I have no late payments. I called the financial services a few days before oct 12 of this year and THEY TOLD ME THAT I DIDN'T HAVE ANY LATE PAYMENTS AND IT WILL BE AUTOMATICALLY REFUNDED TO THE SAME DEBIT CARD ON OCT 12. I still have that same card, it's still working...no problems... and it's been almost a month and STILL NO REFUND.
We called customer service and financial services again and got transferred to several agents but they are all saying they don't have an answer.
I also have been reading similar posts about my concern and it seems that the same thing is happening to a lot of people. Have I been scammed??????

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Deposit Refund / International Student

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