Désactivation de Adobe Creative suite CS5 impossible. Que faire?

Je n'arrive pas à désinstaller Adobe Creative suite CS5 sur un ordinateur que je veux abandonner pour l'installer sur un autre, alors que j'ai suivi toutes les instructions, que je suis sûr d'être sur internet et que j'ai réinstallé totalement le logiciel comme demandé sur les aides.
Je l'ai fait à partir de Photoshop / Aide /Désactivation / Suspendre l'Activation et message Connectez vous sur internet revient chaque fois. La désactivation ne se fait pas. Que faut il faire? J'ai déjà perdu une journée entière sur ce sujet.

Contact support by web chat and have them reset activations on their end.
Mylenium

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Windows 8 compatibility with adobe creative suite cs5

Hello I would like to buy new notebook. I have adobe creative suite cs5 master collection. Would that version work with new windows 8?
Thank you in advance.

Hi Misku,
Please check the system requirement for CS5 Master collection below mentioned.
http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html
Thanks!
Eshant

Adobe creative suite cs5: unable to open files in photoshop. unable to drag objects on illustrator..

Adobe creative suite cs5: unable to drag objects on illustrator or indesign. unable to open files in photoshop, brush doesnt work in photoshop.
In the past I uninstalled adobe creative suite cs5 from my laptop, used the adobe creative cloud cleanup tool, restarted and then reinstalled the programs and everything worked again for about a week. Now everything has gone back to the way it was again and this time the uninstalling and reinstalling isnt helping.
Any ideas?
Im pretty desperate!!
Thanks
Alisa

Hi Alisa
I'm having exactly the same problem. Uninstalled CS4 and reinstalled the 30 day trial of the Creative Cloud and it's stil having the same glitches, not opening in photoshop and not being able to drag/move objects in Illustrator or inDesign.
Did you find a solution to this problem?
Thanks
Jenny

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled. Please make sure you are utilizing the serial number which ends in 7886.
If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade. If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation. You can contact our support team directly at Contact Customer Care. You may want to try installing a web browser you have not previously utilized. It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
If you are still unable to reach our support team then please verify the information under your account is accurate. If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

How to download and re-install Adobe Creative Suite CS5.5

I am the licensed owner of Adobe Creative Suite CS5.5. Unfortunately, I recently had a hard drive failure and had to have my MAC hard drive re-imaged. That process wiped out all my Adobe apps (as well as others). I would like to know HOW to download CS5.5 Creative Suite. I have my serial number. Thank you for any help you can give me.
Matt

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe Creative Suite CS5 is acting up. In Illustrator i was unable to move objects with my mouse, so

Adobe Creative Suite CS5 is acting up. In Illustrator i was unable to move objects with my mouse and tried solving the problem in different ways - it still didnt work. So i opened up photoshop. I was unable to open a file in photoshop (new or old) and when i finally did manage to open something, I am unable to do many things.
1) i cannot crop canvas
2) i cannot resize canvas
3) text dissapears after i type it
4) brush strokes dissapear after i release mouse
etc
What should i do??
Thank you!

Nobody can help you without system info or otehr details. From your description this could be driver issues with a tablet if you use one or similar issues with a programmable custom mouse... Most definitely not an issue within the programs. Unplug your mouse and tablet, uninstall and reinstall the drivers, try another input device...
Mylenium

Where can the install.app file be found when installing Adobe Creative Suite CS5, download version ?

I have the same problem that the user who wrote the post "Trouble installing content files on Mac", but his post went unanswered. Here is the link: http://forums.adobe.com/message/4221280. I am trying to install the adobe creative suite CS5 downloaded from the internet, and what I have is a dmg file. When I open it, there is only a read me and a folder named "English". In the read me I go to the install instructions, and they tell me to double-click in Install.app, a file which doesn't exist. What am I doing wrong?

I downloaded it from Adobe Store. When I open the dmg file I see the read me.pdf and the English folder, nothing more. Perhaps the problem is that I have already installed the program in one computer, this is happening to me trying to install it in another one. Could that be it, that I need another license in order to make it work?

Buying options for Adobe Creative Suite CS5 Master Collection (Mac) Retail Pack

I would like to purchase Adobe Creative Suite CS5 Master Collection (Mac) Retail Pack but I can’t find cost information in the Products section? It doesn’t appear to be even listed? I would like to find out how much it will set me back? Can anyone help?

At this point you can no longer buy CS5, only CS6.
Mylenium

How do you transfer your adobe creative suite cs5.5 from one laptop to another. I bought downloadable files from the Adobe website; I did not own physical cds.

I bought a downloadable file when I bought Creative Suite CS5.5 for my laptop, which has now become slow and laggy. So I bought a new laptop and have downloaded trial versions of CS5.5 on to it, as suggested by information online, only to type in my serial number and it tells me that it's unvalid. I'm a college student and spent a lot of money to have this compliation of programs, and I do not have the money to invest into CS6 quite yet, as my needs are met with the previous version.
Is there any way to transfer the creative suite from one computer to another, as I've tried many and have been unsuccessful.

No, transferring between machines does not work. You need to install using installation files. You can download thru the following and use your serial number to activate...
CS5.5 - http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

Updates Fail Adobe Creative Suite CS5 / Adobe Audition 3

So I installed my Creative Suite CS5 after a hard drive fail. Now when I try to update it ; it tells me there's a problem with my serial that works just fine for installation.
Also if someone knows where i can get adobe audition 3 i have the serial just not the installation program.
This is the error i'm getting when trying to update
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

Fizbop please make sure that you are installing CS5 on your new hard drive as opposed to migrating/copying the installation. You can download a fresh copy of the installation files for CS5 at Download CS5 products.
I am sorry but I am not aware of a download location for Audition 3.0.

My Adobe Creative Suite CS5 download rejects my valid serial key. What must I do?

Hello everyone,
I have a legitimate serial key for Creative Suite CS5. Because I once lost my CD's Adobe sent me a download link to download the suite which worked then, but now I have a new laptop which doesn't have a CD-rom drive, so I tried to download these links again. Now I get the message that my serial key is invalid. I have had contact with customer support and they verified that my serial key is valid and then I was sent to the forum to ask how to continue.
Prachi: I see that as it is the old product, you need to visit our Adobe Forum to troubleshot the issue.
I kindly await your response.
With kind regards,
Joost Dingemans

I have a legitimate serial key for Creative Suite CS5.
Let's start with the basics:
Which Creative Suite CS5?
Adobe Creative Suite 5 Design Premium
Adobe Creative Suite 5 Design Standard
Adobe Creative Suite 5 Production Premium
Adobe Creative Suite 5 Web Premium
Adobe Creative Suite 5 Master Collection
Windows or Mac?
Have you downloaded the correct installer for the correct product?
Download CS5 products

I purchased Adobe Creative Suites CS5 in 2010 online, an error message keeps coming up saying I need to uninstall and reinstall.

Where would I go to get it back to reinstall? I'm worried I won't be able to retrieve it once I uninstall it.

Downloadalbe installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Different versions of Adobe Creative Suite Compatibility (CS5 and CS5.5)

Our marketing team has two different versions of Adobe Creative Suite (CS5 and CS5.5). We can save the CS5.5 down to an IDML document so users with CS5 can open/manipulate the file but it reduces the file size significantly. What I do not know is if this saving down process reduces the quality of the file?? I am relatively inexperienced with these programs as I am self-taught. Thanks for your help!

IDML is good for repairing files.
But IDML is not good to be used as exchange in a workflow because every export of IDML can change things in an unexpected way. So I would strongly recommend that everyone in the department involved in the workflow uses the very same version, anything else will let you struggle in a later point of time. When I have to exchange files with a client I use always their versions and avoid IDML in exchanging files in any case possible.
Between CS5.0 and 5.5 are also several changes possible, because some bugs related to the text engine became fixed. E.g. in CS5 if you had an automatic TOC or cross reference in a text frame with 1 or 3 round corners and 3 or 1 normal corners, automatic number got shuffled in that frame, like page 345 became 543. When this was fixed some changes in the text engine have been done.

Adobe Creative Suite 5 Web Premium - Aufrüstung DW CS5.5

Hallo - ich bräuchte mal dringend Hilfe - BITTE
ich habe die Adobe Creative Suite CS5 Web Premium - und möchte diese nun nur mit DW CS5.5 aufrüsten - funkt das oder MUSS ich mir die komplette Suite CS5.5 besorgen???
Lieben DANK

Hallo Tina,
klar ist, dass man auf eine Suite nur upgraden kann, wenn man die entsprechende Vorgängersuite besitzt.
Ich glaube aber, dass man auf ein Einzelprodukt einer Suite sehr wohl upgraden kann.
Auf der Seite
http://www.adobe.com/de/products/dreamweaver.html
rechts oben auf 'Jetzt Upgrade bestellen und 20% sparen' klicken, dann werden die Bedingungen angezeigt.
Die solltest du prüfen.
OldAlf

How can I migrate my adobe creative suite to a new computer?

I recently bought a new computer, and I am getting rid of the old one. However, I want to be able to transfer my Adobe Creative Suite CS5 to my new computer. Can anyone give me directions on how to do this? Any help would be greatly appreciated.

Run Help --> Deactivate, install on the new machine.
Mylenium

Désactivation de Adobe Creative suite CS5 impossible. Que faire?

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