Design and Web Premium - can't reinstall
My laptop hard drive crashed and I'm trying to reinstall Design and Web Premium. I have a valid serial number, but it "can't find" a version on the laptop. Well, DUH! It's a new hard drive. Can't figure out how to get to tech help.
It sounds like maybe you are trying to install an upgrade version. To do that you need to either have the version from which you upgraded installed or you need to have the serial number from that version. If that is not the case, then you need to explain a little more regarding what your problem is.
If you need to contact Adobe Support either by chat or via phone, Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
I downloaded CS6 Design and Web Premium 30 day trial, but can't open Dream Weaver as it tells me I need to install a java runtime to do this but that I can't because I'm (apparently) not connected to the internet. I am connected however, and when I try the network diagnostics it also confirms that I'm connected to the WiFi.
Help?Mac OS X 10.7.4
Date: Tue, 12 Jun 2012 17:24:30 -0600
From: [email protected]
To: [email protected]
Subject: CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
Re: CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Which operating system are you using?
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Creative Suite 6 Design and Web Premium will not Reinstall: Says Serial Number is not "Valid"
Chat support has been no help. I uninstalled Creative Suite 6 because I was having issues with some of the software and hoped that a reinstall would solve the problem. Now the software will not reinstall. It takes me to the validation screen where it asks for the serial number and says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact customer service," when i type the serial number in. I have now gone through THREE chat sessions with "customer support" in which they have sent me a link to download the same program, and it would not reload because of the serial number, and then have walked me TWICE through a multitude of tasks that have not solved the problem. They keep asking me the same questions again and again, ignore my own questions to them, and cannot give me any information that actually helps. The phone system will not support Creative Suite. I NEED this software to reload as I've already missed one publishing deadline and will miss another if I cannot use this software, which, at the moment, seems to be a $350 coaster.
This is the same disc I used to install the software originally. I installed it on my old laptop and used it there without incident until my new laptop came (a period of about two months). I then Uninstalled the software from the old lap top and installed it on the new one, again, without incident. When I found that the icons for switching between tools in Photoshop and Illustrator were so small I could not see them, and they seemingly could not be adjusted within the program, I uninstalled the software, and at this point is when the software would not reinstall on the same computer it was on in the first place. My software is official, on a physical disc, and registered to my account with Adobe. What do I do? I just opened this press five months ago, and I cannot justify a Creative Cloud membership with the amount of work I'm actually putting out at the moment, and especially not with the terrible customer service I have been receiving so far.
Please help.If you never deactivated, and neither did they, then that is likely to be a reason for not being able to activate again. Contact them thru chat and ask them to reset your activations.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I have Creative Suite Design and web premium 6 -with a serial number. I have reinstalled my computer
I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."
Pat
thank you for replying.
Yes - I have upgraded to cs6 / Creative Suite Design and web premium
It directs me to this page - Choose the product you own -
The Design web 6 is not in the provided list - SO do I have to install the earlier version first? -
I currently run the Design and Web Premium CS6 on a first generation MacBook Air and want to buy a new MacBook Pro. How do I know whether I can install my Adobe programs onto the new computer? Because I know there is some kind of limit.
Also, I had to install the software twice on my same computer before because I had to reboot the computer. I don't know if this affects the limit.You are allowed to have two activated installations so there should not be a problem having working installations on the two machines. If by chance you have somehow tied up two activations for the one machine you can have Adobe support help resolve that thru chat.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)
Here is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 5.0.0.399
Application Timestamp: 4f5ec62d
Fault Module Name: Bridge.exe
Fault Module Version: 5.0.0.399
Fault Module Timestamp: 4f5ec62d
Exception Code: c0000005
Exception Offset: 003209fa
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtHave you tried to reset preferences? And no you do not have to start Bridge to do this.,
Hold down the Ctrl key and start Bridge. You should get a reset window with 3 options. Choose all 3. -
Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tried using the CC Cleaner Tool but nothing works? Any solution please. Was new computer and newly purchased CS6 software downloaded 2 days prior to the upgrade.
make sure you follow all the steps here, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Reinstall design and web premium student edition
reinstall design and web premium/student edition
is there a question?
if so, you might need to indicate the version and os. -
I had Creative Suite 6 Design and Web Premium Win ESD on my computer, I had to have my computer reset to like a new computer, how do I reinstall CS6 back on my computer?
Thanks,
Melyou need your serial number and the installation files.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Can I install the Dreamweaver portion only of CS6 Design and Web Premium on 1 computer and the remaining components on a second computer?
Yes, you can, as long as you don't exceed your 2 activations.
Mylenium -
visiting USA for 3 months. have 'adobe cs6 design and web premium' on my mac in australia. Can i temporarily transfer it to my USA computer. Im already in the US though?
That would be a new install and activation, and I do NOT know if your serial number will work in a different country
Adobe contact information - http://helpx.adobe.com/contact.html may help -
Where can i download CS5 Design and Web Premium
does anyone know or have a link to where i can download CS5 Design and Web Premium my install cd is scratched and had to reformat hard drive. everything i find that says is cs5 actually links to cs6. any help would be greatly appreciated i really need the software install for school. thank you in advance-Dave B
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com -
Hi, I have a CS6 design and web premium with the product number. I need the serial number to activate my product. Where can I get it please?
Yes i did! with the prrof of the payment etc...
Kind regards
Meilleurs salutations
Mit freundlichen Grüssen
De Oliveira Claudia
2014-11-21 16:21 GMT+01:00 Beverley Gray <[email protected]>:
Hi, I have a CS6 design and web premium with the product number. I
need the serial number to activate my product. Where can I get it please?
created by Beverley Gray <https://forums.adobe.com/people/Beverley+Gray>
in Downloading, Installing, Setting Up - View the full discussion
<https://forums.adobe.com/message/6951051#6951051> -
I have a second coppy of cs6 design and web premium. Its only for mac and I need it for pc. Can i swap its platform?
From Adobe: "If you have an older version of a product, you must order an upgrade instead of a swap." Because you have a CS6 suite your only option may be to subscribe to Creative Cloud in order to get current cross-platform versions of all their applications. Check here for further info: Order product | Platform, language swap
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I am a university student that requires a second computer. However, I do not want to purchase a second Adobe Suite Design and Web Premium Program. Does this program allow for multiple downloads? I have a Mac laptop, and I bought the Mac version of the program, is there a way to upgrade it to use it on windows? Or will it only download on a Mac device?
Chances are your license is only for the Mac platform.
You are not really limited in the number of times you might download - just the number of installations you can have activated. You can have activated installations on two machines, though they both have to be running the same platform. If it is CS6 you can request a platform swap,but that doesn't sound like what you wish to do.
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