Design flaws in Apple iPad (mini)

Broken screen in the bottom right corner holding it in portrait mode. Was just holding it and it snapped with my thumb. For sure i know this is a design flaw and Apple refused to replace it. If they do not fix this with the people it will turn for the worse. Not buying another Apple product until this is resolved.
Just wondering what others' experiences are like? I know people are complaining about this same issue but I want my voice heard.

Call AppleCare and ask to be transferred to Customer Service and talk to them. You might want to have your written proof available to fax or email to them proving that this is a design flaw, it will bolster your argument.

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