Designjet 500 color banding

My printed images have a color banding throughout 90% of an image measuring 18" x24". The first 2 inches are fine and then the banding begins to appear. How does this get corrected?

Hello Wayne_L_Miller,
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Regards,
Happytohelp01
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Oversize A2 Paper Size value(string) for HP Designjet 500 Plus 24 (Paper Roll).

Greetings.
I am working at constructor’s bureau. Recently we decided to automate drawing printing from SolidWorks program (it’s a CAD software). I have written a code. SolidWorks API allows to choose for printing such settings as paper tray, scale, color, orientation and paper size. I am having an issue with the last option. Paper size gets set by passing value (string). Here are some of them: http://msdn.microsoft.com/en-us/library/windows/desktop/dd319099(v=vs.85).aspx. I can get the needed value by “Recording macro” and selecting the size I need in SolidWorks
Such paper sizes as A4, ISO A4, Oversize A4 have different numbers. Same goes for A3, A2 and etc. In addition, the values are not universal. They can alter depending on printer.
We have 5 printers for various paper sizes (from A0 to A4) and I set correct value for 4 of them, but I have a trouble with – “HP Designjet 500 Plus 24”. This printer can print both A1 and A2. I managed to make A1 printing work (I just pass value 621 that means “Overize A1”, without changing paper tray), as for A2 the value must be 620 that is "Oversize A2", but it does not work. Only part of the drawing gets printed and it gets placed somewhere in the middle. I guess it just prints according to printer default settings. Maybe the value is not 620? If it is so, can you tell me the real one?
I can try to change default settings to match the A2 printing. However, the printer itself is a network printer. So changing some settings there might get someone in the office angry. So getting the right values is a perfect solution.
I am slowly getting desperate, because all printers work perfectly, except for one. Which makes the code unusable. I can post the code, but it will not help much, because I only need to set one or two values correctly.
One more thing, we are using roll of paper, so maybe I have to also set the paper tray, even if it is still the same as for A1?
Thank you in advance.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here. There are a number of very knowledgable Designjet folks there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Anyway to create custom page size for designjet 500? wasting way too much paper!

just got a hp designjet 500 from jobsite. hooked up to mac. everything prints fine................
EXCEPT
ok i did a simple test 'strip' in adobe illustrator setting the width of the document to 36" which is the size of the paper roll i'm using. i had placed a couple of strips of the same objects with different color fills close to the bottom of the 'artboard'. when going to select print i realized that the printer only recognizes standard page sizes and does not allow me to change to a custom size to say like 36"w by 4" h. so the print came out in the center of a 48" long size piece of paper which obviously wastes soooo much paper.
so i can't create a custom size print page is there a way to have it print close to the bottom margin, turn off the cutting feature, print it, cut manually then move the paper back via the machine or would i have to do it manually and realign the paper and setup after every print?
thanks in advance!

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Be sure to mention your operating system when you post there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Fax function of HP LaserJet Enterprise 500 Color MFP M575

Hi,
I am one of users of HP LaserJet Enterprise 500 Color MFP M575.
I would like to know can I set the printer do not print my fax number and fax header on paper when I fax my document to others.
I had login as admin but I did not see where I can config it.
Thank you.
Regards,
Jimmy Pun

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

LaserJet 500 color MFP M575 ePrint

I have enable ePrint on my new HP LaserJet 500 color MFP M575 when I first got it. A lot of changes to the configuration has now been done and ePrint does not work anymore.
I tried to reset it, disabling and re-enabling HP Web Services on the embedded web server, but the tab for "HP Web Services" does not ever come back even after a reboot. I also disabled the Web Services, rebooted and re-enable them and rebooted again, that also did not bring back the "HP Web Services" tab.
Because the tab never comes back I can't get the new code for the printer.
I have the only firmware available for that printer, the one dated the 12th of April 2012.
I really don't know what to do now.

Hello BMagny,
It sounds like you may need to preform a semi-full reset on the printer. I cannot give you instructions on how to do this over the forums, instead you will need to contact tech support directly. You can find the number here.
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HP LaserJet Enterprise 500 color MFP M575 control panel display

HP LaserJet 500 color MFP M575 have no Display. and is not anymore possible access any function. What is the problem behind that ?How can we solve this issue ? is it the problem with the control panel display or the logic board ? there is no dim memmory instaled in the system .

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printing grayscale by default in the HP LJ 500 color MFP M570dw

Hello!
Help me please, tell me how i can set by default for this printer printing grayscale?
I have mac os, and windows, but in the driver settings i don't see this tick.
And i need choose printing grayscale every time when i printing from any application.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I have provided the HP LaserJet Pro 500 color MFP M570 Support page.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to print pdf file to my Designjet 500+HPGL2 (C7769B)

Hi,
We have HP Designjet 500+GL2 plotter in the office, used to print A1 & A3 drawings. Last time someone from HP install HP eprint & share to my computer for me to print PDF files to the plotter. But my CPU brokedown, so now I'm using a new PC. But now I can't print PDF files to our plotter. Even when I install the eprint & share software from you website.
I already check the possibility that I'm not connected to the printer but no because when I print test page, it is working. Please help. Thanks.

Hello lean1025,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Printers - Designjet & Large Format.
The support page for your product may be helpful in the meantime: Product Support & Troubleshooting (Select your model)
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Update ip address, HP LaserJet 500 color MFP M570 PCL 6

Hello,
I am having an issue with my HP LaserJet 500 color MFP M570 PCL 6 printer. The error message i am receiving, while trying to scan, says I need to update my ip address. How do i do this?

@cuellorojo
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Thank you,
Omar
I Work for HP

Hp laserjet pro 500 color mfp m270dw

i have one new hp laserjet pro 500 color mfp m270dw in my office. can any anyone show me how to setup password or enter password i really like my printer have a password.
thanks
student

Hi @wbobo,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

How to lock the Printer of LaserJet Pro 500 Color MFP m570dw

how to lock the Printer of LaserJet Pro 500 Color MFP m570dw

You can set a control panel lock security level and password for your HP LaserJet series printer. To lock your printer, follow below link:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-bpl03612

LaserJet Pro 500 color MFP M570dn

Does the LaserJet Pro 500 color MFP M570dn support wireless printing from computers using Windows 7?

Hello TSH123,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
The support page for your product may be helpful in the meantime: HP LaserJet Pro 500 color MFP M570
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

"Filter failed" in CUPS when using IPP (HP LaserJet 500 color M551)

I have two ArchLinux machines, one with HP LaserJet 500 color M551 connected over USB and another one on the same network. Printing over network (ipp) doesn't work: CUPS on the client says "Filter failed", so the job doesn't even reach the server. Printing directly from the server works perfectly fine, there's no "Filter failed" message and it just prints.
Both machines have the same ArchLinux installation, they are both x86_64, they have hpijs installed and the same PPD selected. This WiKi entry didn't help and the printer differs from the one discussed here, so it doesn't seem to be a well-known issue. :-(
I tried to reinstall the printer on the client many times, using both DNSSD and direct URI input. All this seems to work fine. The filter that fails is probably /usr/lib/cups/filter/hpps, but I have no idea how to get debugging info from it, i.e., why it fails etc. The same filter works just fine on the server.
I thought this might have something to do with the distinction between PostScript and the HP PCL variants. Enabling Adobe TBCP should fix this by adding the appropriate binary metadata and escaping things as needed... However, switching TBCP on in the CUPS printer settings stopped the printer from working. The printer appeared to be OK and responsive, but simply didn't print anything. Disabling TBCP fixed this on the server, but the client shows the "Filter failed" message, no matter what's happening on the server.

I have similar problems with network printing (from various 32-bit and 64-bit Arch systems) producing 'Filter failed' messages, while directly printing from the CUPS server - with USB connection to the device - works as expected. My all-in-one device is an HP Photosmart C4480 and everything worked fine a few weeks ago. (Ironically, I can get network scanning using Xsane!) I've tried reinstalling, and various drivers to no avail.
It's very frustrating, and I think I've tried everything suggested in the Wiki.
Added later, after setting 'LogLevel debug' in cupsd.conf:
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding start banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Queued on "hpc4480" by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] File of type application/vnd.cups-raster queued by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding end banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] time-at-processing=1377119997
D [21/Aug/2013:22:19:57 +0100] [Job 18] 1 filters for job:
D [21/Aug/2013:22:19:57 +0100] [Job 18] hpcups (application/vnd.cups-raster to printer/hpc4480, cost 0)
D [21/Aug/2013:22:19:57 +0100] [Job 18] job-sheets=none,none
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[0]="hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[1]="18"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[2]="anonymous"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[3]="Test Page"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[4]="1"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[5]="job-uuid=urn:uuid:febcff1d-2cc5-3058-4c2f-c420e625e3ec job-originating-host-name=192.168.1.11 time-at-creation=1377119989 time-at-processing=1377119997"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[6]="/var/spool/cups/d00018-001"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[7]="CUPS_STATEDIR=/run/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[8]="HOME=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/bin:/bin:/usr/bin"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[10]="[email protected]"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[11]="SOFTWARE=CUPS/1.6.3"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[13]="USER=root"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[14]="CUPS_MAX_MESSAGE=2047"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[15]="CUPS_SERVER=/run/cups/cups.sock"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[17]="IPP_PORT=631"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[18]="CHARSET=utf-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[19]="LANG=en_GB.UTF-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[20]="PPD=/etc/cups/ppd/hpc4480.ppd"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[21]="RIP_MAX_CACHE=128m"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[22]="CONTENT_TYPE=application/vnd.cups-raster"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[23]="DEVICE_URI=hp:/usb/Photosmart_C4400_series?serial=MY842FM2150557"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[24]="PRINTER_INFO=HP Photosmart C4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[25]="PRINTER_LOCATION=ninian"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[26]="PRINTER=hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[27]="PRINTER_STATE_REASONS=none"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[28]="CUPS_FILETYPE=document"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[29]="AUTH_I****"
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started filter /usr/lib/cups/filter/hpcups (PID 8978)
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started backend /usr/lib/cups/backend/hp (PID 8979)
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8978 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [21/Aug/2013:22:19:57 +0100] [Job 18] Hint: Try setting the LogLevel to "debug" to find out more.
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/backend/hp.c 839: ERROR: null print job total=0
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8979 (/usr/lib/cups/backend/hp) exited with no errors.
D [21/Aug/2013:22:19:57 +0100] [Job 18] End of messages
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state=3(idle)
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-message="Filter failed"
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-reasons=none
Crucial error seems to be: prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
Last edited by ninian (2013-08-21 21:28:58)

Can't get HP DesignJet 500 connected

We are trying to get a Mac with Snow Leopard OS connected to our DesignJet 500. The DJ500 is connected via a Linksys printer server to our Window Server 2003. I've tried a bunch of work arounds, but it either won't connect, has on hold authentication error, or says connected but won't print. I would love any and help or suggestions. I'm super frustrated at this point!
Thanks!
Whitney

Sometimes, the Reset Printing System command will get things going when nothing else will. If you haven't tried this, it' worth a shot.
Open Print & Fax
Right-click in the printers area on the left
Select +Reset Printing System+
You'll have to setup your printers again and give it another try. If you can get printing going, your all-in-one will only print from the USB port location on the AirPort Extreme. Fax, copy, scan, maintenance, etc are not supported, so you'll need to connect directly to your computer for those services.
I checked to see if the printer was on the compatibility list published by the iFelix site and could not find it. But neither could I find it on the incompatibility list, so there's not much to go on here.

Designjet 500 color banding

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