Designjet Z3200 print length - banner truncated

My 4 meter banners are getting truncated at about 3 meters for no reason.   I am printing a small 5 MB file that is 90 CM by 4 meters.     XP photoshop CS3 direct to the printer PCL3 driver (latest)   Specs say I can print up to 91 meters !  Please help ..
The printing just stops at 3 meters or about 110 inches.  I notice the preview is also showing the truncated image.  So I suspect it is the driver .   HP support say I may need an  external RIP   

I'm having the same problem here in China as well; and I've talked to the tech support in my region and no help. Called the province HP tech rep and he has no clue at all.
Does any Tech/Eng here could help us? Otherwise there's no reason for me to use you guys machine anymore...

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