Designjet z3200ps - how to prepare/insert 0.8mm 500g cardboard sheet

when I insert a 0.8mm 500g cardboard sheet into the printer it can only be inserted with a bit of forece and it comes out with marks from the transportation rolls.  how/where I can prepare the printer for the thick paper (not in the print dialog) when insertig the sheet? 

You are right at the max weight this plotter accepts so depending on conditions and the media it will sometimes be hard to load the media.  You will have to specify the type of media you are using and may have to download a special profile for it. If not HP media you will have to check with the vendor if they have a media profile for it.

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