Desk jet 4280 all in one - black ink not working

I have a new blank ink cartridge with full ink level. Black photocopying does not work but colour does. I have tried resetting and restarting printer and removing and reinserting cartridge.
Black printing from computer does not work either.
Any suggestions? Thanks so much!

Hi @Banana65
I would like to help you with the your black print quality. Please use the following document to troubleshoot the issue; Faded, Missing, or Dull Colors in Printouts.
If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP.
Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.
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Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
Thank you both so much
Waterboy71
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Hello @GeoffH777 ,
Perfect! You are very welcome, I am very happy to hear the reset helped!
If you have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
Greatly appreciated, have a wonderful day!
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I work on behalf of HP
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello jeremydraul,
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Desk jet 4280 all in one - black ink not working

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