Desk Jet 810C Not Printing Magenta

I need some troubleshooting help.
Months ago, my black ink cartridge started to empty and the printer started using reds or blues. I replaced the black cartridge with a refurbished one from Office Max. All worked fine.
The color cartridge started to empty a few months later, so I again went to Office Max and obtained a rebuilt color cartridge. I rarely print in color, but at times, after scanning a document on my HP scanner, when it printed it was in blue and red again. This was when I hit the "scan and print" button on my scanner. If I saved the scan as a PDF, it would print fine in B/W.
Now, the printer will only print black, yellow and green. The red/magenta will not print at all.
I did a head cleaning. I also did a "prime" maintenance function, with the same results. I even unplugged the printer, removed the cartridge, reinstalled it, and there was no change (this was the advice from someone on fixya).
Any ideas from anyone, other than trying a new cartridge?
Thank,
Mike

The quality of reman cartridges varies greatly (see here for a study). You will likely have much better results using HP cartridges.
It may be possible to recover your cartridge by soaking the printhead nozzles down in 1" of very hot water for about 10 minutes.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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