Desk Top Locked ?

This is not exactly Finder and Dock question but there seemed to be no where else to ask. I suspect this is an easy fix and hope so. On my Desk Top, I cannot move the files around. I click and hold to move them but I get one of those Circles with a line through it. Also, for an email message, I cannot select a file from the desktop but I ca do a drag and drop of the file into the message. Finally, I cannot do a drag and drop from a CD/DVD onto the desk Top but the file will go into other files. I think I may have hit some type of lock command. But the Info on the Desk Top does not have the little box for LOCK checked.
The program had been working fine before.
Thanks!
Jim

Thanks but how do I get to Desk Top Preferences? I guess a more fundamental problem is that I don't know how to open the Desk Top from the situation it is now in. If I click on Desk Top it has me Choose Application and then it shows "Utilities" on the selection list. How do I open it? If I have two fingers on the pad and click, again it asks what to open with.
Thanks for the help...

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    Thank you for contacting Adobe. @
    A representative will be with you shortly.
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
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    Naveen Kumar: Sure.
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    you: SN: [removed by moderator - never share S/N publicly - anyone can use it]
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    Naveen Kumar: Thank you for confirming.
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    Manoj: I will be glad to assist you in resolving this issue.
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    You: I inserted the disk and input the serial number but can not get past the ID & pass word. It says the combination does not work
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    Manoj: Check the task bar if there is the installation process is going on.
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    Manoj: Please close the installation window.
    Manoj: Run the set up file now and start the installation process.
    You: I closed all of the windows except this customer care window and my email
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    Manoj: Run the setup file and start the installation process.
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    Manoj: Please press Ctrl+Shift+Esc keys together on your keyboard to open Task Manager.
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    Manoj: Try to start the installation now and check.
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    Manoj: Thank you for informing.
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    Manoj: Thank you for informing.
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    You: The installer initiation ran and now I am back to the same problem.. When I try to sign in it says I need a new pass word but nothing happens
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    Manoj: Thank you for staying online.
    Manoj: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
    You: yes but I am running out of time.
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    Manoj: Could you please let me know how much time is available for you so that we will check if it is okay for the troubleshooting?
    You: I have onlly 10 minutes left before I must leave. I can be back by 2030 (8:30 PM) if that will work
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    Manoj: Is that okay for you?
    You: How do I get back to you at customer care. I am not sure how I got to this point.
    You: Is there a reference number or ticket number I can use for reference
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    Manoj:
    Manoj:
    You: OK
    Manoj: I will make a note of the troubleshooting steps what we performed earlier, when you contact us back. Our agents will go through this interaction and continue from this point only.

    To attempt a new chat session...
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html

  • I had on my desk top pc (a vista os) a version of FireFox that the book marks where listed in the book tool bar tab and the "book tool" was able to show all my favs and there was a scrol bar on the right side of the top right side. I would like very much

    I had on my desk top PC (a vista OS) a version of FireFox that the book marks where listed in the book tool bar tab and the "book tool" was able to show all my favs and there was a scroll bar on the right side of the top right side. I would like very much to turn it on in the Laptop I just bought and am having a fit trying to figure out all the differences,.I very much like this function; however, I am now using win 7 which in and of itself is difficult to figure out troubles when they occur such as if the MSN Bing program opens a video window while I am playing, the media center will lock up, or if I am listening to BBradio.org and click on lestening to one of the pastors the laptop will show static on the screen and all you hear is static like you just went to the twilight zone.
    == This happened ==
    Not sure how often
    == unpredictable

    To attempt a new chat session...
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html

  • My start button and desk top menu keep relocating themselves to top, and sides, How do I get them back on the botom of the page and keep them there?

    When I initialize my start up, and my home page loads, my start button, short cut icons, and desk top menu will move from the bottom where I prefer them, to the top, or left and tight sides, which shortens my home page, or any site I go to. How do I lock them in to the bottom and keep them there. This has just started in the past 2 weeks.

    Drag the Taskbar with the Start button to the wanted position and right click that bar the lock it to prevent accidental moving it.

  • I want to edit my resume on the desk top with assistance for free

    I have a resume on my desk top, I have windows 8 and need step by step instructons and sample resume to get the right wording and format

    I think you may have misunderstood the purpose of this forum.
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  • When I hit reply in hot mail... only about 1/3 of my old email follows me to the reply screen.... it does this only on my notebook but is fine on my desk top... both run windows XP and both have the same version of firefox

    I have an ACER notebook running XP and a HP desk to running XP... both run the same version of Firefox... on the notebook when I'm in an email (MSN) and hit reply only a portion of my existing email will go to the new reply screen..... and when I try to scroll down it stops part of the way down and won't let me see the complete email, let alone add a reply at the bottom....
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    I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
    When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
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  • HT1338 Hi, i have a small issed ever since i owned this desk top. whenever i do an update it always tels me thatThere was a problem installing this update to your super drive?

    Hi, i have a small issed ever since i owned this desk top. whenever i do an update it always tels me thatThere was a problem installing this update to your super drive?

    Hey bdkj,
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    bdkj I emptied & trashed the caches as you suggested, still no luck.
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  • Password rejected on desk top programs

    When I go to BlackBerry desk top tells me to enter pass word. I do not have one only for the lock code when my unit is not in use. I tryed it it did not work. after ten tries it scrubbed my unit thanks

    Hi and Welcome to the Community!
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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