Desk Top Manager

Hello Everyone, Joined the board a while back and have found some great advice here. I will ask my stupid question (I know, there is no such thing). I'm not a computer/phone whiz. I loaded my desktop manager software and the install was good. When I click on the BB Icon to enter it gives me a little window with 4 options. When I go into the one to see what's on my BB is does not give me the option for backup, just advance options which is something I will not use right away. I just want to look at what's on the BB and delete unused items. Any advice/knowledge will be greatly appreciated.  Tx, Eldon

What the four options you do see?
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Similar Messages

  • ITunes 10.5 will not sync to my BlackBerry. I sync's outlook fine with desk top manager, but when I select music DM says connect device. It also tells me to install iTunes!?!? Running XP Pro w/SR3 and BBerry Tourch 9810.

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    LowerFilters: AFS2K (3.1.21.0), PXHELP20 (2.0.0.0), IVIASPI (1.0.0.0), CDR4_XP (8.0.0.212),
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    hmmmm. you've got rather a lot of burning software entries in there. (it looks like you've got some kind of Roxio product installed, as well as itunes and Alcohol 120%.)
    by way of experiment, try the technique described in the following document (remember to take a backup of your device filter registry keys first).
    iTunes for Windows: Troubleshooting CD issues caused by device filters
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  • Desk top Manager opens with a blank screen

    Hi
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    Has this issue ever been resolved - I have the same problem

  • My Black Berry Desk Top Manager doesn't work on my computer help!

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    Hi luciana247,
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    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Error message when trying to log on to Desk Top Manager

    I tried to log on to my Desktop manager last night and keep getting this same message.
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    Hi and welcome to the forums!
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    See if this kb helps:   http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12847&slic...
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    IrwinII
    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

  • Desk top manager stopped working

    I recently had some window 7 updates, Since then my desktop manager won't work. I have uninstalled it and cleared everything out and re-installed to no avail. I have checked the compatibility and checked that it is on window 7.
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    When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
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    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • Desk top manager will not work on my computer plz help

    I've downloaded the software and installed it and when i open it up the program wont work I found a troubleshoot on the forums and tryed it and it didnt work for me. short of calling rogers i dont know what to do.Can someone help me out I am running windows XP
    Solved!
    Go to Solution.

    i found a post that finally worked for me and was able to get all the .netframes GONE and got the DM6 installed followed this post
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  • Need to restart the technical help desk as listed below.  How do we make this happen.  The Technician was about to link into my desk top when we ended about 4 hours ago.

    Thank you for contacting Adobe. @
    A representative will be with you shortly.
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Naveen Kumar.
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    Naveen Kumar: Sure.
    Naveen Kumar: Please elaborate your issue, so that I will assist you better today.
    you: My phone number is 937-429-3474
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    you: SN: [removed by moderator - never share S/N publicly - anyone can use it]
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    you: I purchased it yesterday at Best Buys our local store.
    Naveen Kumar: Thank you for confirming.
    Naveen Kumar: May I please have your email address registered with Adobe?
    you: [email protected]
    Naveen Kumar: Thank you for email address.
    Naveen Kumar: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
    you: So what do I do?
    Naveen Kumar: Please stay online while I transfer this chat to relevant team.
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with 'Manoj'
    Manoj: Hello. Welcome to Adobe Technical Support.
    Manoj: Hi There.
    Manoj: Please allow me a moment while I check your previous chat.
    You: That will be fine
    Manoj: Thank you for staying online.
    Manoj: I understand that you are unable to activate Photoshop Elements 13 application on your Windows 7 system. Is that right?
    You: Correct I have windows 7
    Manoj: Thank you for confirming the issue.
    Manoj: I will be glad to assist you in resolving this issue.
    Manoj: Just to be clear, could you please let me know where you are facing issues while trying to sign in?
    You: I tried to sign in from the reset password email you sent but it did not work when I reset the pass word
    Manoj: Okay.
    Manoj: May I know if you are able to install the Photoshop Elements 13 application?
    You: Another email has been received with same link to reset the pass word that went to Junk Mail. So what should I do?
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    Manoj: Open Adobe.com on your system.
    You: I inserted the disk and input the serial number but can not get past the ID & pass word. It says the combination does not work
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    Manoj: Not to worry. Please open Adobe.com in web browser and try to sign in there.
    You: I have Adobe.com open and input my birth date. Now what do I do?
    Manoj: Thank you.
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    You: Now my CD Disc drive with the CD in it has refused to word. I have no way to sign in. I tried to get the set up through my control panel but it says install is trying to work and to retry but that will not work
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    Manoj: Check the task bar if there is the installation process is going on.
    You: Nothing is going on with installation. The disc drive light is not on. Basically it is locked up and I can not open it
    You: I tried the sign in button again but just got the same window to reset the pass word.
    Manoj: Okay.
    Manoj: Please close the installation window.
    Manoj: Run the set up file now and start the installation process.
    You: I closed all of the windows except this customer care window and my email
    Manoj: Thank you.
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    Manoj: Run the setup file and start the installation process.
    You: Okay the disc drive opened and is open now
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    You: Do I just insert the Disc again?
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    Manoj: Open the application folder.
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    Manoj: There might be an installer file running background.
    Manoj: Please press Ctrl+Shift+Esc keys together on your keyboard to open Task Manager.
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    Manoj: Check if there is a process named Set up.exe running in the processes tab and end the process if it is listed.
    You: There is no Set up.exe running listed on the page
    Manoj: Okay.
    Manoj: Try to start the installation now and check.
    Manoj: May I know the status please?
    You: I went to the Applications list and there was two Elements 13 there and one was running. I now have just one running but when I tried the installation again it just sent me to the sign in page which will not accept my old or new pass word
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    Manoj: Okay.
    Manoj: Thank you for informing.
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    Manoj: Please insert the disc.
    Manoj: Copy the folder contents on your disc and then try installing the application.
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    Manoj: Please insert the disc, open the disc folder, copy the entire Photoshop Elements 13 folder to the desktop.
    You: This says it will take 50 minutes to copy them. Is that correct as i have to go some place soon?
    Manoj: The files are huge in size, so it will take a while.
    You: It now says there are 14 minutes remaining
    Manoj: Thank you for informing.
    Manoj: If you want to try installing the application later, you can try installing the application from Desktop by running the setup file from the desktop app.
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    Manoj: Once the copy of files is completed. Remove the disc and then open the desktop Photoshop Elements 13 folder, run the setup file in that folder to start the installation.
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    You: The installer initiation ran and now I am back to the same problem.. When I try to sign in it says I need a new pass word but nothing happens
    Manoj: Okay, Please allow me 2-3 minutes while I check and help you.
    Manoj: Thank you for staying online.
    Manoj: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
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    Manoj: Is that okay for you?
    You: How do I get back to you at customer care. I am not sure how I got to this point.
    You: Is there a reference number or ticket number I can use for reference
    Manoj: Please use the bellow link to contact us back.
    Manoj: http://helpx.adobe.com/contact/
    Manoj:
    Manoj:
    You: OK
    Manoj: I will make a note of the troubleshooting steps what we performed earlier, when you contact us back. Our agents will go through this interaction and continue from this point only.

    To attempt a new chat session...
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html

  • When I close out a website it goes to my desk top and then tells me firefox is running and I have to shut down the system

    when I close out a website it goes to my desk top and then tells me firefox is already running and I have to shut down my system and bring it back up and wait to log back in. It's quite frustrating.

    Try Ctrl>ALT>DEL then click Start Task Manager, then find the process firefox.exe, then click end program, then try opening Firefox again. <!-- click applications > new task.... > explorer.exe --> done! If that doesn't work, then try re-installing Firefox or going to this link to safe mode area and click continue to safe mode and then try and exit, if this problem still occurs then disable extensions and plugins

  • I have just purchased a new desk top. Would like to get my itunes into my new computer. I have downloaded it into my new computer, but how do I get the tunes I have from my other computer into this itunes in my new computer? Thanks

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  • Downloaded and installed on my HP desk top works fine, tried to do the same on my Toshiba laptop will not work and can't close without restarting PC.

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    You will find that using the YouTube app will provide a better viewing experience for YouTube videos.

  • How do I get my Mac Book Pro desk top back to the right size?

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  • Desk top software 6.1.18 - encountered problem and needs to close

    I've been successfully running Desk Top Software on my PC with Windows XP since August, 2010 (don't know the version, but it was current then). I recently up-dated following a prompt that a new version was available and installed 6.1.18. Now  when I try to open it I get a Windows " Blackberry Desktop Software has encountered and problem and needs to close" error message. I have re-started the computer, removed and re-installed the software, but no solution. Help!!

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  • My apple desk top is no longer streaming to apple TV box, what can I do?

    my apple desk top is no longer streaming to apple TV box, how can I trouble shoot this issue?

    You can create a new account, but all of the purchases that you did on your existing account will remain tied to that account, so only that account can potentially redownload them, authorise them on a new computer's iTunes and download updates to its apps.
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    I click on the desk top short cut and the fire fox symbol shows up in the lower task bar and task manager shows firefox running but it isn't running on the desk top.

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