Deskjet 1010 won't print from pdf or word files

I have a deskjet 1010 printer. I have a toshiba satellite laptop. I have windows 7. i just bought this printer. I can print from the internet no problem, but it will not print anything from a pdf file, microsoft word, or excel. I have reinstalled many times, using the usb, and the disk and the internet. I have installed new drivers, etc. I have tried EVERYTHING. Nothing is working. Please help.

Hello randrinchina,
Welcome to the HP Forums.
I see that you are having some printing issue from microsoft word and excel.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes that it generates.
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Welcome to the HP Forums!
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I work on behalf of HP
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Please make sure your firmware is up to date; Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
If you have the latest update and the issue remains, call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Deskjet 1010 won't print from pdf or word files

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