Deskjet 1050A scanning, no communication possible with device

HELP
I have a deskjet 1050A and scanning doesn't seem to work. The device is connected to my laptop with USB, but 'There is no communication possible'. My computer does recognize the device though.
Reinstalled the driver but still can't communicate. Scan doctor cannot diagnose problem.
What can I do?
Ceeceei

Hello Ceeceei,
Welcome to the HP Support Forums!
I understand that you have a Deskjet 1050a that will not scan. Very seldom does the Print and Scan Dr fail to diagnose an issue, did everything pass when you ran it?
An uninstall and install is very great method of troubleshooting scan issues, if the printer can make a copy. If the printer can not make a copy a hardware issue is more likely to be causing the issue.
To uninstall the software try these steps for a guide, Uninstalling the Printer Software. When ready to install, here is the HP Deskjet Full Feature Software and Drivers.
Thanks for posting.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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