Deskjet 2540 can't scan on OSX Yosemite

I am unable to get the Deskjet 2540 to scan in OSX Yosemite. It worked under Mavericks. Since upgrading OSX doesn't even seem able to recognize that the device is a scanner. I did a full uninstall and reinstall of the HP software. Printing works fine, as does making copies using the physical buttons on the device. Scanning options are greyed out in Preview et al., there is no scanner tab for the printer in System Preferences. Attempting to scan in the HP Scan utility results in the error "HP Deskjet Ink Advantage 2540 All-In-One is currently unavailable. Please check if it is turned on and connected, or try again later."

Hello @babelfish , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing scan issues. I would like to try and assist.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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happy new year 2014.
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Hello to you too! For starters, we are not Apple employees or technicians but simply end users like you who like to help other Mac users. But you have come to the right place!
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Well, you should qualify that statement.
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Jon82510 wrote:
3. Unable to re install Yosemite because disk is locked.
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OS X: About OS X Recovery - Apple Support
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How to install OS X Yosemite on your Mac - Apple Support
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Hello Bob!
Thank you for your response!
It seems as though you are running Windows 7. Regardless, I would suggest using the guide below for your troubleshooting steps to follow. Click the link and select Windows 7 to see the steps to get started. This should help you scan again!
A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ...
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hello Pederson,
Welcome to the HP Forums.
I see that you are having an issue with the Printer not being found when attempting to scan to the computer.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP

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Hello @arfgagan , welcome to the forums
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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hello NatDeskjet2540,
Welcome to the HP Support Forums!
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I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi , Welcome to the HP Forums! I noticed that you cannot scan with your HP 2540, on Windows 8.1. I am happy to look into this scanning issue for you! To verify the printer's hardware is fully functional, are you able to make copies? Copying Documents. Also, if you are able to copy, what happens when you try to scan without HP software? Select, How to scan without HP software, within this guide, Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers. Once, I know this information, we will continue on. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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Hey @neilarmstrong27 ,
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5. Use the "save" button and then do all your e-mail stuff.
Hope you find these instructions straight forward. Have a great day!
I worked for HP.

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I work on behalf of HP
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Deskjet 2540 can't scan on OSX Yosemite

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