Deskjet 3051A

Hello,
I just got a new HP printer and am having some problems.  When I try and set up the printer I am able to print out the alignment page but then when I try to scan it to complete the process it says it failed to align and just goes with the standard alignment.  I would not think this to be a problem but then when I try to print other documents some things mess up.  When printing a Word Doc, nothing happens, it just skips over the text.  I am able to print a successful printerhead test page with colored boxes at the top.  The ink levels are to the max for each but the black ink just seems to not be working.  Any clue as to what is going on? I am very lost.
Much appreciated,
Ganan

Hi grkeck,
Welcome to the HP Support Forums. I gather that you had an alignment failed message on your Deskjet 3051A printer which hasn’t prevented you from printing.
I have included the 'Alignment Failed' Error Message Displays on the All-in-One trouble shooting document. It will walk you through several steps to correct the alignment issue.  I’ve also included the Troubleshooting Print Quality Issues document.  I would recommend following the steps in that document if after you successfully align the printer you still are experiencing the print quality issues you mentioned.
Regards,
Happytohelp01
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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    Say thanks by clicking the Kudos thumb up in the post.
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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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