Deskjet 3070a use setup cartridges error

Hi I am having th same error message asking me to use the setup cartridges, i have no idea why I have changed the cartridges several times and to my knowlidge the power has not been removed from the printer, I have managed to find three of the original setup cartridges but not he black as no doubt that has been changed most often and was disposed of.
this seems to be a very poor system, it looks as if I shall have to buy another printer which is a shame as this one has worked faultlessly for some time now, it is well out of warenty. Please help sombody,
regards Mike

Hi @Mikepaget,
I understand that you are getting the message to "use the setup cartridges". You have already had several cartridges installed, so the setup cartridges wouldn't be required. I can help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I have provided a document with some steps to try.
'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...
Please call our technical support if the issue persists for other available option. Call 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Contact HP.
Have a nice weekend!
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I work on behalf of HP

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Hi GraGra,
Thank you for the update. Glad to hear the issue has been resolved. Have a wonderful day.
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Can you bypass the Use Setup Cartridges on a HP Deskjet 3070

Hi
We have a Deskjet 3070 which was printing in different colours instead of black even with new black cartridges installed. So, we decided to do a factory reset by powering off and useing the OK, Cancel and On/Off power button sequence. Now it is looking for the Setup Cartidges but these were thrown out ages ago. Any suggestions?
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Hi @ShamrockLiniux , and welcome to the HP Forums.
I see you are experiencing setup cartridge requests.
When performing the type of reset performed, the printer will require setup cartridges.
The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
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Hello Sian14, I hope you are well
I saw your post about the ink cartridge issue you are having with your Deskjet 3070a model and would like to make a suggestion to you. After some research, I have found the specific troubleshooting guide used for this issue. If the problem is not resolved afterwards, I would then suggest calling HP for your options. I will leave their contact info at the bottom.
'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...
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Use SETUP Cartridges

I just got this Printer HP Deskjet Advantage 5525
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The setup cartridges are used for initial installation, after the ink is used you would replace them with standard supplies.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How many times can use setup cartrige?
Can i setup more printers of same model with same setup cartridge?

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Although I am an HP employee, I am speaking for myself and not for HP.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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@DJBell
I'm going to reply to the private msg you sent me on this.
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi Lesley, are the cartridges snapping in properly? Have you tried cleaning the cartridge contacts?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&docname=c03107170
Ciara
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Hi
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Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi I have had a 3070A all in one for a year or so (it is out of warranty). I have just replaced the cartridges, we must have used about 10 sets over the time we have had the printer. The cartridges are genuine HP, although we have used other brands one or twice.
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Thank you for this information.
Since none of these steps worked, I would recommend contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
I worked on behalf of HP.

Setup cartridges

Hello, I have gotten completely stuck on my HP Deskjet 3070A all in one. It has worked very well for a couple of years. Suddenly it wouldn't use black ink at all. Other colors printed fine. Of course I replaced the black ink with a new cartridge, and of course I tried the printhead cleaning options. I then tried to follow an instruction to do a reset of the printer, but the result was that I now get a "Thank you for choosing HP" every time I turn the printer on, and when I press "OK" to that, I invariably get the message "Use SETUP cartridges". I have seen various solutions to this on this board, and have tried to follow each of the variations, but to no avail. I have tried disconnecting the power with cartridges in and with cartridges out. Still the same message:"Use SETUP cartridges". I live in the UK, and calling the UK support led nowhere. I cannot find any official information in my documentation about resets or how, when, or why to use setup cartridges (other than the initial setup after purchase). I have long since discarded my setup cartridges, as I had no idea they were essential later, and they had run out of ink anyway. I would be willing to purchase new setup cartridges, if needed, but cannot find any place to buy them online (and I assume only HP can supply them anyway). Also, I have no idea whether setup cartridges are tied to a printhead, so that it all needs to be replaced together. Any help at all would be appreciated.
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You mentioned that you contacted HP by phone, but received no support, is that because the printer isn't in warranty or were they just not able to resolve the issue?
I would honestly weigh your options here.
If the ink levels are at zero, I would recommend replacing the cartridges as the best troubleshooting step that you could try. There really is no way to try any other troubleshooting steps until you have cartridges in the printer that actually have ink. You can't do anything with empty cartridges unfortunately.
Then again, I would see how much buying a new printer would cost you vs the cartridges. With a new printer, you will have a new set of starter cartridges and a one year warranty that will cover any hardware and software issues that you may have, if any. It's also possible to purchase an extended warranty though HP, that will cover any issues with the printer after the one year warranty is up.
So really that decision is up to you.
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Best of luck,
Kyle
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Deskjet 3070a use setup cartridges error

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