Deskjet 3520 causing Word, Excel, Chrome to crash on XP Pro

Question

Just bought the printer and set up it up on my laptop running Vista. It works flawlessly over wireless.
I have now installed the software on my PC which runs XP Pro SP3 and is hardwired to the same router. The above programs all crash as soon as I hit the print button. I cannot see a separate driver for XP pro in the dropdown list of drivers but understood the printer would work wirelessly with it.   Or will the printer only work via USB with XP?
Any help appreciated

Answer 1

Hi whiskychaser,
The printer should work both USB and wireless regardless of the operating system. I would like to help you with the programs that are crashing when you try to print. Please start by running the HP Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
Connectivity :
 USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor.
If the issue persists, please let me know and I will do some research as to what can be causing the issue and how to fix it. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP