DESKJET 5440 "CARRIAGE IS STALLED"

HELP HIGHLY APPRECIATED - DESKJET 5440, s/n [Personal Information Removed], an oldie but goody without any problem until now when I receive a computer message saying "THE CARRIAGE IS STALLED". It is stuck on the right when plugged in. Carriage does not move to the left after nudging it with power on. It does go to the left without power. The wiper shift is in the correct position as pictured in help page. I have done all of the troubleshooting listed in message like unplugged everything waited and plugged back in directly in the wall. I reinstalled the ink cartridges, there is nothing blocking that I can see. I have looked for hair, fuzz, lint, etc. and removed extra ink build up, still no resolve. No one in town will even look at this printer because of its age
CAN ANYONE SOLVE THIS PUZZLE? I LOVE THIS PRINTER.
This question was solved.
View Solution.

Hello @Curly-Q,
Welcome to the HP Support Forums!
I understand that you're experiencing a Carriage Jam on your HP Deskjet 5440 Photo Printer. I see that you have completed all of the troubleshooting steps found here on the HP website for this hardware issue. Normally this issue is caused by the wiper shift plate being positioned incorrectly; however, you indicate that the wiper shift is in the correct position. Thank you for including this in your original post.
I did check into a potential Firmware Programming Update, as this issue can also be caused by a programming issue within your printer. However, due to the age of this product, no such Firmware Updates are available.
The only step left would be to replace the whole product. I would highly recommend that you contact our Technical Support queue by phone to explore hardware replacement options. Due to the age of your printer you may be able to upgrade this older model Deskjet to the newer version of the printer at a discounted price.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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My printer make a hard (crash?) sound when being operated. HP Deskjet 5440.

Dear All,
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Thank you

Does the carriage (the part that holds the print cartrdiges) bang into the sides of the printer? If so then cleaning the encoder strip as described in this post may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello @Curly-Q,
Welcome to the HP Support Forums!
I understand that you're experiencing a Carriage Jam on your HP Deskjet 5440 Photo Printer. I see that you have completed all of the troubleshooting steps found here on the HP website for this hardware issue. Normally this issue is caused by the wiper shift plate being positioned incorrectly; however, you indicate that the wiper shift is in the correct position. Thank you for including this in your original post.
I did check into a potential Firmware Programming Update, as this issue can also be caused by a programming issue within your printer. However, due to the age of this product, no such Firmware Updates are available.
The only step left would be to replace the whole product. I would highly recommend that you contact our Technical Support queue by phone to explore hardware replacement options. Due to the age of your printer you may be able to upgrade this older model Deskjet to the newer version of the printer at a discounted price.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hello @Curly-Q,
Welcome to the HP Support Forums!
I understand that you're experiencing a Carriage Jam on your HP Deskjet 5440 Photo Printer. I see that you have completed all of the troubleshooting steps found here on the HP website for this hardware issue. Normally this issue is caused by the wiper shift plate being positioned incorrectly; however, you indicate that the wiper shift is in the correct position. Thank you for including this in your original post.
I did check into a potential Firmware Programming Update, as this issue can also be caused by a programming issue within your printer. However, due to the age of this product, no such Firmware Updates are available.
The only step left would be to replace the whole product. I would highly recommend that you contact our Technical Support queue by phone to explore hardware replacement options. Due to the age of your printer you may be able to upgrade this older model Deskjet to the newer version of the printer at a discounted price.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Try this support document;
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577214&cc=uk&lc=en&dlc=en&product=374568
Greetings,
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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This question was solved.
View Solution.

The alignment prompts should stop once an alignment has completed. Normally the alignment will complete automatically when a new cartridge is installed. The alignment can fail if the color cartrdige is not printing cyan or under certain other conditions. Can you go to the printer toolbox and request an alignment?
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Don't know Italian, but this link can get you the DJ 5440 driver.
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BabakB
Although I am an HP employee, I am speaking for myself and not for HP.

Deskjet 5440

I tried just about everything and still get the flashing resume light with error saying that the right cartridge is the problem and yesterday it was the left so I replaced the left and today it is the right!!!

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Thank you for the link. I found this information regarding my Deskjet 5440 and Windows 8:
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Try the driver on this page:
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Hi @KroebY,
Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
Does this help, are you now able to print and make a copy? If yes, continue below:
Now, the software:
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3. Restart the computer.
4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
6. Go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if you are not able to print, and if the installation was successful. I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

DESKJET 5440 "CARRIAGE IS STALLED"

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