Deskjet 6540 false carriage stall

My Deskjet is flashing the power and resume buttons. I've tried everything in support online and still, they flash! There is nothing stuck in the printer. The print carriage had stalled on the left end of the printer, but I just gently pushed it the rest of the way to the end of the line and that allowed it to get back to the proper right-hand side of the printer alignment. But, still the lights flash. The toner light is not on, so I don't think it needs toner, but I don't know for sure. I've restarted the computer, the printer, taken out the toner cartirdges >carefully< held both buttons in, held one button in one at a time...?
Help!

@ MMG635 - To add to the video provided above, there is also a document for this issue located here.
If the steps do not resolve the issue, then you may want to replace this unit because it has developed a hardware problem. If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
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I am not an HP employee.

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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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calibratto wrote:
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How can I get my HP DeskJet 6540 to recognize the new ink cartridges I installed?

Hi everyone. I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge. The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results...
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With all that you have done it does sound like the printer has a fault. If you haven't tried turning off the printer for several minutes, then this would be worth trying (maybe you have done this when you say reset the printer?).
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Try using the steps as explained in the link below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01554876&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps you.
I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos
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Hi cr180,
1) For the LED blinking, perhaps this link can answer your query on what is it and how to resolve.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01182351&tmp_task=solveCategory&cc=us&dlc=en&ju...
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01182351&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I speak for myself.

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Hi gomike,
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Start at Solution 2 as you have already performed the steps in Solution 1.
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Thanks!
I am an HP Employee
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http://www.linux-foundation.org/en/OpenPrinting/macosx
This issue has been covered hundreds of times here. Find more by searching for "CUPS network."

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Is there an XP x64 driver available for an HP DeskJet 6540?
This question was solved.
View Solution.

hi,
Click here to read info about your inquiry!
Kiko

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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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