Deskjet 6980 carriage is stuck

Carriage is stuck to the left. The "power button light" and the "resume button and light" [ terms per the manual] are blinking. I followed suggestions from another post for a 2110? or similar.  I was able to get it unstuck such that  when I opened the cover the carriage moved to the position to change cartridges.  I removed and replaced both the b&w and color cartriges. Was able to get it to print two separate jobs, 1 page each.  No paper jam, covers seem to be in place,Then the carriage got stuck again and I am back where I started.  With power off/disconnected the carriage won't move. Covers for the cartridges are latched in place.
Where should I look?

Hello @Curly-Q,
Welcome to the HP Support Forums!
I understand that you're experiencing a Carriage Jam on your HP Deskjet 5440 Photo Printer. I see that you have completed all of the troubleshooting steps found here on the HP website for this hardware issue. Normally this issue is caused by the wiper shift plate being positioned incorrectly; however, you indicate that the wiper shift is in the correct position. Thank you for including this in your original post.
I did check into a potential Firmware Programming Update, as this issue can also be caused by a programming issue within your printer. However, due to the age of this product, no such Firmware Updates are available.
The only step left would be to replace the whole product. I would highly recommend that you contact our Technical Support queue by phone to explore hardware replacement options. Due to the age of your printer you may be able to upgrade this older model Deskjet to the newer version of the printer at a discounted price.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
I wish you luck going forward with this!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Similar Messages

  • Deskjet 6980 getting it to recognize new network from network when originally set up

    I set a deskjet 6980 printer up 2 years ago on my home wireless network and it has worked great. I replaced my airport base station several weeks ago with an Apple time Machine and reconfigured the network and renamed it. Everything works great ( computers, tivos, etc.) except the printer will not work. It has a flashing light on the front next to the blue wireless light. Printer still works fine when I plug it into my computer but I cannot figure out how to change the printer setting so as to connect it wirelessly to our new home network. any ideas? the HP online support group has been no help.

    Since you have replaced your network with new hardware, new SSID and perhaps other changes you will have to re-install the printer onto the network.  You can use the method outlined on page 8 of this document: http://h10032.www1.hp.com/ctg/Manual/c00591746.pdf (probably the most straightforward with a Time Capsule setup) or try the other methods outlined in the document.
    Try that and let me know how it goes! 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Printing problem on HP Deskjet 6980

    When printing from Illustrator or InDesign CS2 with text or a graphic that has been copied and pasted to a different spot in the same document page, the HP Deskjet 6980 will not print the copied version in the lower right quarter of the page. Very strange.
    I have updated drivers for the printer and software for the programs, but problem continues. Any suggestions?

    Hello There,
    I too have a similar problem printing from CS2 to an HP6940. When printing I only get half the page and the scaling is way off. I've contacted HP and they say it is an Adobe issue since the printer prints from other applications. As a work around, I just save my files as PDFs and print from Acrobat and they come out fine then. But I would like to see this issue resolved as I like to turn layers on and off and print.

  • "Mounting Failed" - downloaded driver for HP deskjet 6980

    I downloaded the printer driver for my HP deskjet 6980 and when it finished downloading it said that mounting failed. Why would this be?

    Hi Kat,
    Either a RAM/Hardware issue, Disk needs Repair, or some glith in downloading.
    Safe Boot , (holding Shift key down at bootup), off the HD & use Disk Utility from there to Repair Permissions, reboot once more.

  • Missing ink level indicator deskjet 6980

    Hi,
    I am trying to restore the ink level indicator on this deskjet 6980. I have gone through all the properties to no avail. I downloaded the HP tool, however, it when through the motions with progress boxes and just vanished. I thought the tool would check current drivers and software for updates.
    Thank you,
    Magnetoram

    Hello magnetoram1,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to locate the ink levels with in the software.
    I do not know if the tool you used was the following.  If not please click on the link for Using Print and Scan Doctor for Windows to Help Resolve Printer Issues.
    The Print and Scan Doctor is used for software issues as well.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, : click here.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP DeskJet 6980 or 6940 printer in Mac OS 9?

    These new printers come with Ethernet, AirPort (option), Bluetooth (option), PictBridge and USB support. Additionally, no expensive colour cartridge is required to run the printer and a duplex module is available too. However in contrast to the predecessors DeskJet 5850, 6620 and 6840, HP has dropped the Mac OS 9.1 support!
    Does anyone know how it is possible to use the DeskJet 6980 or 6940 via Ethernet in Mac OS 9? Has anyone played with such a beast (5850 onwards) on a Mac with only 64 MB of RAM?
    Because the installer of the HP DeskJet 6800 series requests for 128 MB of RAM, I installed the driver on a better machine and extracted all the files to this 64 MB beast. Was not very stable - could not test fully because I do not have such a DeskJet yet - although I am sure I have extracted everything. Probably they use fixed file paths...have not tried.
    Has anyone experience with these printers or even better alternative bargains? All I need is an inkjet Ethernet printer which runs from Mac OS 7.1 up to Mac OS X v10.4 sharable between at least to Macs.

    Well, I haven't tested anything w/ OS 9 on my new 6940, but your best chance for a reasonable printer able to those things is to find a 6840 before they're completely phased out.
    JM

  • Printing wirelessly with a hp deskjet 6980

    I bought me a hp deskjet 6980 which is equiped with it's own wi-fi device for printing.
    Has anybody experiences setting up the printer for wirelessly printing on Mac OS X 10.4.6 or Windows XP SP 2?
    Cause I followed the guidelines in the manual but never succeded.
    I have a wireless airport network for internet with a PowerBook G4 and a Vaio Laptop. What I want to do is sending printjobs from both machines wirelessly to the printer.

    Here are the instructions that got me through this.
    Good luck.
    For your issues with setting up the Deskjet 6980 printer to your network
    I would recommend the following steps. These steps are based on a
    process you would use if the driver installation has already been run
    through on the Mac.
    If you want to utilize the printers wireless functions disconnect the
    ethernet cable from the printer and the air port.
    Reset the printer buy holding the report (check mark) button down.
    While holding the report (check mark) button down press and release the
    cancel (x) button three times then release the report (check mark)
    button. Once all the lights except the power are off turn the power off
    (this may take a minute). Wait for one minute then turn the printer
    back on. While the lights are flashing follow the steps numbered below.
    1. Ensure the blue radio light come on the printer then click on the
    airport icon (on the top menu bar), select hpsetup
    2. Once connected to hpsetup, Print the network configuration page from
    the printer again (press and release the button with the check mark).
    3. Open Safari (should say cannot open page), enter the printer's IP
    Address (line 7 with the periods) into the address bar, hit return. An
    HP site should open (this is the embedded web server on the printer).
    * NOTE * If you do not have the printers report page with the IP address
    on it simply press and release the report (check mark) button and it
    will print out.
    4. Select the Networking tab. On the left side of the window (under
    CONNECTIONS), select Wireless (802.11)
    5. Click on Start Wizard.
    6. Select the network name from the drop down list, click next.
    7. If there is NO WEP encryption, continue to step 8. If there is WEP
    encryption, enter the key (You must know this key. If you do not contact
    Apple to get it reset).
    8. Click Finish, the printer's wireless and network lights should blink.
    9. At the top of the screen click on the word Safari and then click quit
    Safari. Once Safari closes click on the airport icon and switch back to
    your network name. You may be prompted for a password.
    10. At the top of the screen click on GO then APPLICATIONS. Next double
    click on TextEdit. type any thing in this windows and then click on
    FILE then PRINT. Ensure the Deskjet 6900 series is the printer listed
    and then click on PRINT.
    The printer should print the TextEdit words you typed in.
    Macbook Pro   Mac OS X (10.4.6)  

  • Deskjet 6980 and ink levels using Windows 8.1

    When I was on XP, I was able to view ink levels for my hp deskjet 6980. Now that I'm on Windows 8.1 I can't do that. Is there a way to see ink levels on Windows 8.1?

    I have been trying for three months to find out my ink levels, SO sjmple.

  • How to open the ews on the hp deskjet 6980

    I"ve put the IP address 169. ect.ect.ect in the open browser for the hp deskjet 6980 EWS ? the browser opens and says no address? what way do i open the EWS page on windows XP home edition to do the IP configuration and connect the wireless ? 

    a 169.254.x.x IP indicates the device is not connected to your network.  How would you like it connected - wired with Ethernet (my recommendation) or wireless?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP DeskJet 6980/Mac OS X 10.6.8 Wireless Printing Issues

    I have been having continuous issues with printing wirelessly from my HP DeskJet 6980.  It will print when hooked up via USB.  But if I try plugging it into via ethernet into my router it can be added but once I print I get an error.  If I try to print via wifi I get the same error.  It is attached as a screen shot.  I have tried deleting them and readd the printer.  I have added via the IP Address.  I have turned the printer on, turned it off.  I have downloaded printer updates via Apple Support.  I'm at a loss.  Please help!

    Apple/About This Mac/More Info/Hardware/Power/Battery Information - copy and paste the information here. Do not include any serial numbers.
    User Tip:  Apple notebook batteries – maintenance and troubleshooting
    Calibrating a portable computer batteryWhenever you purchase new batteries, calibrate them. Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure.  These computers use batteries that should be replaced only by an Apple Authorized Service Provider. MacBook Pro (13-inch, Mid 2010) and later MacBook Pro (15-inch, Mid 2010) and later MacBook Pro (17-inch, Early 2009) and later

  • Deskjet 6980 direct to Lenovo T 500 Windows 7

    Trying to connect Deskjet 6980 to Lenovo T 500 in wireless mode - not through router but direct. Can not seem to make this work. Any suggestions

    If you mean a USB connection, connecting the PC and printer via USB (with the printer on), should cause Win7 to load the driver.  There is no downloadable software from HP.
    See this for more: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4679...
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Windows 7 wireless connection to HP Deskjet 6980

    My deskjet 6980 printer has been working flawlessly with Vista for many years.  Since I recently changed to a laptop with Windows 7 64bit I have not been able to connect wirelessly.  I have tried downloading the latest software and installing the printer through Windows but have had not success with either.  I have also tried connecting the printer through a router and through it's own built-in wireless connection.
    Is there any way to connect this printer wirelessly to a Windows 7 machine?  Are HP going to introduce software for this in the future?
    Any help would be much appreciated as not being able to print is a huge inconvenience!
    Thanks for your time
    Matt

    I finally got my deskjet 6980 working on wireless network on Windows 7 64 bit.
    Follow the following instructions Exactly! :
    1)      Go Here:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodS...
    2)      Scroll down to "Network Setup" and click on : HP Deskjet 6840 and 6980 Printer series, and Officejet Pro K550dtwn Printer - Installing the Product...
    Suggestion based on my experience:
    - Follow the instructions closely. 
    - I found a couple of steps to be different than indicated in the above links.. those steps were:
    a) Under Step 1 of Wireless Setup Only: "press the network butoon to print the product information" , but actually you gotta press the Report Page Button on the printer (one with image of sheet with a check mark) to printe the product info.
    b) Step 5 of Wireless Setup Only describes setup using advanced options, I just used the available Network Setup Wizard instead
    c) Step 7 and Step 8 of Wireless Setup Only ask you to "Disconnect Ethernet cable from the printer and t\print a test page using microsoft word..", but once i disconnected the ethernet cable the printer couldn't connect to the network wirelessly.  So, I had to restart the Printer, Router and Modem before the printer could connect to the wireless network.  Also, once the printer connects wirelessly to the network you may need to add the wireless Printer to your computer (i.e. Go to Start - Devices & Printers: right-click and delete existing Deskjet 6980 printer cuz that one is probably for wired network.  Then click on 'Add Printer' - select 'Wireless Printer' - select HP Deskjet 6980 from the list generated of all wireless printers available and ADD it and make it default printer.
    Good luck !

  • Password reset Deskjet 6980

    I have a 6980 that has the Admin password configured but it is unknown.  The factory reset does NOT reset this password for some odd reason. 
    There must be a trick to to do this, right?

    You can add me to this list ... Deskjet 6980
    I have done multiple "factory resets" and still the "Admin" has some mystery password set.  C'mon HP - surely you have ANOTHER button combo that REALLY does a factory reset.  The "Check" + three pushes of cancel is only a SOFT reset.

  • Combo 95/98 Not Compatible For Deskjet 6980 But Individually, Yes?

    So trying to purchase (on Amazon) the combo pack cartidge 95/98 for my deskjet 6980 it indicates it will not work, yet purchased separtely they will work.  When I purchased printer, I wrote on a little card that 
    I taped inside the printer that 92/93, 95/98 and 96/97 will all work.  The difference in each set of cartridges in the amount of pages the ink will print.
    The ink finder tool also does not indicate these numbers will work.
    So my question is, will they work?  If not, why did manual indicate they would?

    Hi,
    The 95 and 98 ink cartridges should work in a combination, as clearly stated in the following link:
    http://h10060.www1.hp.com/pageyield/en-019/yields/DJ6940_6980_page.html?cCode=us
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Deskjet 940C carriage won't move

    I have an deskjet 940C.
    The ribbon cable that attaches to the carriage (thing that holds ink cartridges) has come loose.
    The carriage has moved to far right.
    I can not move the carriage to center to recommect the cable.
    How do I release the carriage so it will move?
    If I can't get printer to work again, how do I at least get the ink cartridges out of the printer?
    The printer makes no sound when power is turned on.
    The three lights on top right flash in sequence

    Hello katy36,
    Welcome to the HP Forums!
    I understand you Officejet 6700 Premium carriage will not move and you're receiving a message stating paper jam. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
    Follow this entire HP document on 'Carriage Jam' Message Displays on the Printer Control Panel. This will help to make sure no paper is stuck within the carriage and will provide steps to move over your carriage, depending on how stuck your carriage is.
    Generally when the printer is checking devices, it's going into a maintenance. You can try performing a hard reset on your printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer.
    Please post your results, as I will be looking forward to hearing from you. Have a great night! 
    I worked on behalf of HP.

Maybe you are looking for