Deskjet 6980 will not recognize new hp black ink cartridge.

It will print with black but it does not recognize the cartridge.  Also when you try and check the levels it will only show the color cartridge.  Any suggestions.  TIA

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    This question was solved.
    View Solution.

    What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
    Although I am an HP employee, I am speaking for myself and not for HP.
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    This is normally caused by the vent on top of the cartridge being clogged, or by a dirty printhead. The document linked below will help you work out the problem. Let me know what happens.
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    This question was solved.
    View Solution.

    Is your printer still in warranty? You can check with HP's warranty tool here.  Are you located in the US?
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    The post here has links to a troubleshooting document for the Photosmart 6520.  If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty.  In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information.  If the above does not give satisfactory results then please post back here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Deskjet F4200: Won't Print In Black After Installing New HP Black Ink Cartridge (XL)

    I am reading on this board that this problem exists on a lot of other HP injet printers.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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