Deskjet 6988

Do BOTH the Black & White AND Color cartridges have to be full of ink to print ONLY in Black and White?  I have no desire or need to print color documents, but with the color ink light blinking, NOTHING will print even though I have replaced the black and white catridge.  

Hi tomtune,
I understand you have a Deskjet 6988 that you want to print with using just the black cartridge. I'd be happy to assist you with this!
First, I wanted to make sure that your printer supports a single cartridge mode, and it does. On page 16 of your printer's User Guide it states that you have to remove the color cartridge to print with just the black cartridge. Generally if you remove the color cartridge, the printer should then ask if you'd like to print using just the black cartridge.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

  • Deskjet 6988 printer to wireless network (Envy laptop w/ Windows 8.1)

    I've had my HP Deskjet 6988 printer for years and always had it connected to my desktop via USB 2.0 cable. I purchased a HP Envy laptop with Windows 8.1 and want to connect the printer via my home network/Belkin router, as the USB 2.0 cable that came with the printer doesn't seem to work in the Envy USB ports for direct printing . The software disk didn't work in the laptop, so I downloaded the software and utility (print and scan) software for 8.1 from the HP website.
    I ran the downloads, the setup wizard started, said "The wizard will connect to the internet and help you install the best available software for your printer." I clicked next and a window opens "Discovering device" and then another "Retrieving install device" then...nothing.  The wizard window closes. My setup manual is useless. It tells me to use the wizard on the software disk that doesn't work on my laptop (and is outdated and for the wrong OS anyhow, because it was for my desktop, which ran on VIsta.)
    I did somehow manage to get the printer installed on the laptop - I can see it under the available printers.  And if I have an ethernet cord connected directly from the printer to my router, it will print. But if I unplug the ethernet cord, it will not print. I can't keep the ethernet cord plugged in for printing, because the router is in my living room, behind the TV and my office is upstairs. I would rather not keep my printer on the living room floor by our TV, so I really need it to work wirelessly!
    My problem is - how do I get the printer added to my home network (Belkin  router). The wireless router is all set up and working - I'm actually using it right now to access the internet and post this message.
    So, my printer is installed on my laptop. The driver is the most recent, intalled today from HP.com and I don't have a software disk to use for a setup wizard.
    What are the next steps to connect my printer to the network, so I can print wirelessly? Hopefully, I've given enough information. I've read all of the help sections on HP.com customer service and none of them seem to tell me what to do.
    Thank you!
    This question was solved.
    View Solution.

    Through a lot of trial and error, I actually figured it out  myself. I did a lot of jumping around, so hopefully I remember everything I did:
    1) Install the printer driver using the disk or download.
    2) Connect the printer to the router using an ethernet cable, which looks like a big phone cord (no need to connect the printer to your laptop.)
    3) Bring up the laptop's system "search" on your laptop and in the search type "Network" then click on "Network" link to open it.
    4) You should see the printer icon listed under your computers and other devices already found on the network.
    5) Double click/tap on the printer icon and it will open the printer's "web page" in your browser.
    6) Click/tap the "Networking" tab near the top of the scren.
    7) In the left sidebar, under "Connections," click "Wireless" to open it.
    8) Start and use the wizard to enter your router information. (Make sure to give the printer a distinct name here, so you can distinguish it from any other printers listed on your laptop. For example,  I named mine "Deskjet 6988 Network")
    9) Unplug the ethernet cord from the printer.
    10) If your wireless printer doesn't show up in the list of printers when you go to print something, you have to add it:
    11) Open the laptop system search again and type "Devices and printers" and click/tap the link.
    12)   Click the "Add a Printer" link near the top. The computer will search for printers and the new networked printer should appear in the list (Hint: it wil have an IP address listed under "Address" column rather than a file.)
    13) Add the networked printer and run the test print to make sure it works. Make it your default printer and can delete any of the other 6988 printers listed if you want to. 
    14) You should now see your networked printer in the list of printers when you go to print something.
    Hope that helps someone else some day!

  • Deskjet 6988, wireless printing not working. Network light blinking.

    Deskjet 6988 will only print when connected via USB, used to work wirelessly.....now network light on printer blinks.  Please assist. 

    Get the latest software for your printer from the "Support & Drivers" link at the top of this page, run it and choose Network or Wireless installation when it asks.
    What operating system are you using?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How do i connect my wireless hp deskjet 6988

    HP Deskjet 6988
    Windows 7
    How do I configure deskjet 6988 to be used on the wirless network

    This should help: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01943577&cc=us&dlc=en&lc=en&os=4062&product=342...
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • How to Download "HP Solution Center" for Deskjet 6988 on Windows 8.1

    I have a Deskjet 6988 printer and a Scanjet G3110 on Windows 8.1 and can only get the basic drivers to download for them.  I can scan and print, but  I want the HP Solution Center software downloaded so I can control making copies.  How do I do that?  Thanks for help!
    This question was solved.
    View Solution.

    Hi,
    I actually referred to the Deskjet 6988 only as I was confused by the title ;-)
    For the Scanjet G3110 you do have a full solution available.
    If the scanner is already conneted to your PC, be sure to open Devices and Printers, right click the Scanjet 3110 and select Remove Device.
    Unplug the USB and install the following software:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=dp-127945-1&cc=us&dlc=en&lc=en​...
    I'm not surwe if the HP Solution Center will be available as well or may the HP Scanning software only, however the front panel copy button will woirk once the software will be intalled.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Unable to use adhoc deskjet 6988

    I used my deskjet 6988 in adhoc mode on my older laptop. I have a newer laptop now and I cannot get it to work. The settings on the printer report page are correct, the laptop connects with the hpsetup wifi signal and the settings on the laptop seem to be correct. Any ideas?

    OK, when the printer is connected, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Windows 7 and DeskJet 6988

    Got a new Windows 7 64-bit laptop. My wife uses the Deskjet 6988 to print pictures. I connected using a USB cable as usual.
    Unfortunately the there is no Services tab under Pinting Preferences which gives access to the Tool Box. Consequenly the ability to check ink levels or do any of the device services -  Align the Print Cartridges, Clean thr Pint Cartridge(s), Calibrtate Color, etc. are not available. How do I get the full product functionality I paid for and had under Vista.

    The link here would suggest there are not any plans for a Windows 7 driver for the Deskjet 6988 beyond what is included in Windows 7.  On the other hand, the driver is rather full y featured, and does include color control features as shown below (advanced colorsettings in the Color tab.  Alignment is performed automatically by the printer when a new cartridge is installed, it it not necessary to perform any manual steps to align.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Deskjet 6988 on windows 7 is laging when printing.

    Just bought a new dell computer with Windows 7 installed on it.  Installed HP Deskjet 6988 and printer won't print regularly.  Will take over a minute to print the test page and will flash all of its light and "move all its parts" before it gets started printing.  Have used the HP printer diognostic and it comes back with no problem - but printer will not print regularly.

    Hi,
    The solution for an offline error of a printer is to check the proper connection of the printer.
    Two options exist to turn off the offline mode.
    If you choose the first option to change the offline state of the printer,
    then go to Control Panel and then ‘Printer and Faxes’ option on the Control Panel.
    Double-click on the printer you want to change to online mode from the displayed window.
    A pop-up window will open and you need to select ‘Uncheck Printer Offline‘ option from the menu bar.
    get more information and help..............................
    http://www.tomshardware.com/forum/19924-63-printing-problem-computer-states-printer-line
    Hope this helps you.
    Good Luck!
    Set peace of mind as your highest goal,and organize your life around it.

  • Windows 7 ultimate wireless connection to hp deskjet 6988 working except no printing both sides

    I have new computer with windows 7 ultimate.  I have HP Deskjet 6988 printer with wireless connectivity.  I can print but cannot print double sided documents except by doing so manually.  Any solution?

    Hi Onemangosta,
    I would like to help with the garbled text you are experiencing. I have found a great document for you to use and I can also help you with the firmware update.
    Troubleshoot text that might be gibberish, nonsense, or look garbled or scrambled
    In order to update the firmware on your printer ensure the printer is on the wireless network and touch the Web Services icon (this icon is the 1st of the 4 that run across the top of the front panel - looks like 2 little cell phones). Scroll through the Web Services menu, find and select Product Updates, select Check for Product Updates.
    If the printer is already up to date the front panel will say so, if it is not, the download and install will begin. It is possible you were unable to do the update form the computer because the printer does not need an update. The HP Device Updater will only see a printer that requires the update.
    Hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Hp Deskjet 6988 Wireless Printer Can't Remove Ink Cartridge. White piece in the way.

    Unable to remove ink cartridges there is a white plastic card in the way. It has icons of an arrow pointing to a circle and what appears to be a clock.
    How do I move it so I can replace my ink?

    Hi @Re-Creativity , and welcome to the HP Forums!
    I see you are experiencing cartridge issues. I would like to help!
    I would recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I'd then recommend this document:
    HP Deskjet 6988, 6988dt, and 6988xi Printers - Replacing the Print Cartridges
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Deskjet 6988 double sided printing problem

    I'm new to Snow Leopard running 10.6.2. I installed HP update 2.5.2. In the past I usually left the option set to print double sided and the driver figured out what to do with a single page item. Now, with a single page, it prints it, waits for the ink to dry and then prints blank on the other side. Even worse, I asked for 10 copies of a single page and got 10 copies - one on each side of 5 pages. It's not a problem if I know how much paper a document requires but a pain when printing something off the web or an email where I don't know how long it will be.
    Should I install the driver from HP?

    I just purchased a duplexer for an HP Deskjet 6988.
    It works fine on my Macs running 10.5.X but doesn't work on my Macbook Air running 10.6.6. I'm able to select two sided printing from several applications, Apple and non Apple applications on the 10.5.X machines. The Air, it doesn't even recognize that it can print two sided.
    I've called Apple, they told me they don't have anything to do with the printer software even after I explained that I can print on older software and not on the latest machine. They directed me to HP. I called HP and they said they don't have drivers for 10.6 for this printer and told me to download the 10.5 software after resetting the printer. None of this worked. Turning the printer off, then deleting the printer software, adding it, restarting the computer ... all failed.
    $1800 computer that can't print two sided. Go figure.
    If anyone has a solid solution short of replacing a three year old, light used printer, I'm all ears.
    Thanks

  • Will e-print support hp deskjet 6988

    Have the hp home and biz e-print app on my i-phone 3GS. Will it support HP deskjet 6988?

    I'm afraid ePrint is not supported on your particular printer, however you can still utilise the HP Print App! Take a look at the following link on how you can do this:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02775166&tmp_task=useCategory&cc=us&dlc=en&lc=e...=
    I am an HP employee.
    Feel free to provide Kudos if I have helped you!

  • WPA2 & HP Deskjet 6988

    Internet supplier requested change to WPA2. They helped set up my desktop, laptop, and a newer printer that has a touch pad, but could not help to set up my Deskjet 6988. Please help!

    Hello everlastingstar,
    Welcome to the HP Support Forums!
    I see you are having issues connecting your Deskjet 6988 to your network since changing to WPA2. You will need to use the printer software for the printer to establish a network connection with the Deskjet again.
    What is the Operating System installed on the computers, Windows or Mac? As a heads up, there is only software for XP & Vista, and Mac 10.3, 10.4, 10.5.
    You can use a Ethernet cable to connect the printer to the network. The Ethernet connection overrides passwords and gives you all the same connections as before to the computers.
    Also, with a Ethernet connection you can configure a wireless connection, to do so;
    Print a HP Report Page by pressing the 3rd button to the right of the Power (paper with check mark).
    Gather the URL or I.P address and enter this into the address bar of your web browser.
    Click Networking> Wireless (802.11)> Start Wizard.
    Enter the wireless network info and once connected, remove the Ethernet and re-print the HP Report Page.
    Enter the new I.P address and see if the page loads, if it does, it is now wireless.
    Hope this helps, let me know.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Connecting deskjet 6988 to iPad wireless

    Hi, how do I connect my HP Deskjet 6988 to my iPad Air to print wirelessly? I've installed HP ePrint and my printer is not recognized. The printer is also connected to my laptop wirelessly an works fine. I have tried typing my IP address in a browser and searching for a wireless setup wizard, no luck that way. Help!!! Thanks much.

    Hi,
    You'll find a thread below that covers a similar query regarding your printer:
    http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/Will-e-print-support...
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Deskjet 6988 replacing router

    Replacing very old router in network that had Deskjet 6988 connected wirelessly (this printer is 2 years old).  No problem getting network up.  But the printer not so easy!  The 6988 doesn't have fancy welcome back wizards, etc., menus from the printer, etc.  Has just the little icon that shows network connection, little icon that shows  wireless on.  Following instructions for replacing router involves using ethernet cables to communicate first, then removing. 
    Have followed this multiple times -- the icons show nice steady light like it is connected -- but it does not print, get the "print spooler is unable to connect to your printer" message.  Have tried turning off firewalls during installation, different security settings, still can't get it up.  Desk is littered with printouts from printer of network settings etc. which show the wireless is connected.
    I think it also ought to show up in the router listings of attached devices -- but I don't think it does. (Can't actually get it to print with the Ethernet as the connection either.)  I kind of remember having a similar hard time with it originally, but then it was under warranty.
    This question was solved.
    View Solution.

    Here is the link to the manual page.  Look in the Networking Guide.
    I would recommend resetting the printer to factory defaults (page 10), then follow the new printer install instructions.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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