Deskjet 710 series printers - patch for 64 bit Windows 7

Hello,
I have a Deskjet 710, connected via a converter cable to a USB bus of my laptop, running under Windows Prof. 64 bit.
The converter cable is "Prolific Technology Inc.-IEEE-1284 Controller".
The initial printer driver came from "Windows Update" and the printer is correctly installed on the USB001 port.
I have replaced the original HPVDB720.DLL file with the hpvdb720.dll file from the patch download.
Unfortunately the printer still will not print, although the printjob is in the printqueu.
Is there anyone who can help me ?
Thanks,
FVL

andycap wrote:
Hello,
I have a Deskjet 710, connected via a converter cable to a USB bus of my laptop, running under Windows Prof. 64 bit.
The converter cable is "Prolific Technology Inc.-IEEE-1284 Controller".
The initial printer driver came from "Windows Update" and the printer is correctly installed on the USB001 port.
I have replaced the original HPVDB720.DLL file with the hpvdb720.dll file from the patch download.
Unfortunately the printer still will not print, although the printjob is in the printqueu.
Is there anyone who can help me ?
Thanks,
FVL
If the print job remains in the queue the patch has been applied correctly. (Without the patch the spooler will crash....)
Are you sure your usb-parallel adapter works in Windows 7? Generally the adapter will require a driver in addition to the printer driver. I would also suggest checking the documentation for the proper port, some USB-parallel adapters may provide a port such as LPT3:.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

There is an issue with the 64 bit Vista, Windows 7 and Windows 8 or 8.1 drivers that causes the spooler to crash with the following HP Deskjet printers:
Deskjet 710
Deskjet 712
Deskjet 720
Deskjet 722
Deskjet 810
Deskjet 812
Deskjet 820
Deskjet 822
Deskjet 1000
The attached file contains a patch for this issue for Vista and Windows 7.
[The patch does not currently work for Windows 8 or 8.1 x64 systems. There are some efforts to address this, if a solution is developed it will be posted here. {Edit - I have not made any progress in getting the patch to work in Windows 8 x64.}]
First make sure the driver for the printer is installed. If the driver has not been installed go to Start, Devices and Printers, Add a Printer, Local Printer, choose the proper port (for USB-Parallel converters the port will likely be USB001: or perhaps USB002: ), Next, click Windows Update then choose HP for the manufacturer and select the appropriate printer.
Apply the patch as follows: Log into the computer with an administrative account. Download the patch by clicking on this link or on the paper clip at the end of this post. Save the patch file to your computer, then unzip it. Next copy the three DLL files to the following directory: %windir%\system32\spool\drivers\x64\3
Note that %windir% is a system variable that points to the location of the Windows directory. For most systems this will be C:\Windows. You can click Start, Computer and type %windir%\system32\spool\drivers\x64\3 in the address bar and it will find the right place.
This can be done from a DOS prompt if DOS is opened with the "run as administrator" command, or from explorer with a copy and paste. Depending on your UAC settings you may need to provide confirmation. Also allow the current files to be overwritten if prompted.
This patch is not required and should not applied to a 32 bit version of Vista or Windows 7.
Thanks to extraordinary Microsoft engineer Alan Morris for guidance for the patch.
Update - the following are more detailed installation instructions:
Download the patch from here. Now click on the file and open it, then extract the patch to some directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative DOS prompt by clicking on Start, All Programs, Accessories, then right click on CMD.EXE and select Run as Administrator. Click in the DOS box then type the following:
MD c:\temp
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[Update - Windows security settings may prevent these files from being used, please open Computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties. If there is a message in Properties indicating the file was downloaded from the internet and may be blocked then unblock the file before proceeding.]
Next click back in the administrative DOS prompt and type the following: (stuff in green is comments, do not type them...)
DIR *.dll (this is just to verify the files are there, it should list hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll and perhaps others.)
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Net Start Spooler
Exit
[Edit - note that these DLL files will already be in the directory. You will get a warning asking if it is OK to overwrite the files, say "yes".]
At this point the patch is installed and ready to print.
Note that the printers here do not support USB connections, they have only parallel ports. [Edit - if your printer does have a parallel port use it, this will likely be much less problematic than using a USB-Parallel converter.] If you use a USB-parallel converter make sure it is supported in your operating system. The following posts are flagged with USB-parallel cables that are reported to work in Windows 7.   A driver is required for the USB-parallel converter in addition to the driver for the printer. For supported converters this is typically supplied automatically in Windows 7. Note: the proper port to select for the USB-Parallel converters is often USB001:. I have heard of some cases where the port was USB002: or LPT3: as well. If the port you are using does not succeed (after applying the patch) try changing the port by going to Start, Devices and Printers, right click on your printer and select Printer Properties, then click on the Ports tab.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
This question was solved.
View Solution.
Attachments:
DJ_Patch.zip ‏34 KB

Just want to send a thanks. Purchased a new HP computer with 64 bit Windows 7 and haven't been able to get my 722c to work. This patch worked like a charm!

Deskjet 720 Series, need patch for 32 bit Windows 7, same problem as 64 bit

I have been frustrated trying to get my Deskjet 720C printer to work with Windows 7. I saw that the 64 bit problem was solved but it says not for the 32 bit. Why can't it be used on the 32 bit? And what should I do? Thanking you in advance. Mo

The 64 bit version of the drivers for the Deskjet 710/720/810/820/1000 series printers do not work properly as delivered and a patch is required, available here. This patch works for Vista and Windows 7, there is no patch available for Windows 8 at this time.
The 32 bit version of Vista, Windows 7 and Windows 8/8.1 do not require a patch, the delivered driver works. The usual issue with the 32 bit version is the port connection. The Deskjet 720c only had a parallel port and most WIndows 7 machines only have USB ports. There are USB-Parallel converter cables available, but these can be problematic. If you are using a USB-parallel converter cable you will need to make sure you have one that is compatible with Windows 7. The models mentioned in the posts here have been tested to work by folks in the forum.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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This procedure is much too complicated for an average user. You know that millions of Wondow XP users are switching to Windows 7. I' sure that most of them are facing similar problems. HP should come with a user friendly solution that solves the above issues. Don't you think?
My problem remains unsolved.

Hi dvh,
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I work on behalf of HP
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Hi folks at Oracle,
please consider accepting this patch for the Windows Perl module build script into your distribution of Berkeley DB XML:
--- build.bat.orig      2009-12-22 14:17:00.000000000 +0100
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This question was solved.
View Solution.

Hi,
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Edited by: user12152237 on May 9, 2011 6:17 PM

Somu, please check a topic 3 lines below. No, there's not a separate 64-bit installer, but there's a work-around albeit not supported by oracle.

Deskjet 710 series printers - patch for 64 bit Windows 7

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