Deskjet 712C: Ink cartridge got stuck in right side and won't move
I have an old DeskJet 712C that was working fine until today. Strangely, the ink cartridge got stuck in the right side of the printer and won't move. As soon as I turn on the printer, the red light starts blinking. Does anyone know any tricks to get the ink cartridge to move again? Thank you for your help.
This question was solved.
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Hi,
It may be possible to move the carriage if you turn off the printer. Unplug the printer and open the printer lid. See if you can move the carriage by hand. If this is possible move the carriage to the centre. Check to see that the is nothing blocking the movment of the carriage - e.g. some pieces of paper.
Close the lid and then plug the printer back in. Hopefully this will help.
I did find a You Tube video which shows fixing carriage jams on C4200 printers ( I know that they are not the same as the 712C) but some of the suggestions may be useful if my initial thought above do not help. the video is at this link:
http://www.youtube.com/watch?v=l9x6ZLIYMog
Again these tips are not specifically for your printer but they may help solve your issue.
I hope that this was helpful.
---- If my answer was helpful please click the Kudos star.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->
(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
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