Deskjet 895Cse Printer Cartridge Stall

We have had this printer for quite sometime now and it has run perfectly. However, the printer cartridge has stalled in the far right bay area and will not disengage. There is no paper jam, and the unit functioned after an ink cartridge replacement for several print jobs. Even tugging on the drive belt does nothing to help the problem.
When I looked on the HP trouble shooting guides, it had a link to information for a fix however the page is blank.
Any ideas?

@chrishy ,
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