Deskjet 9800 doesn't recognize new color cartridge

When my Deskjet 9800 printer reported that the color cartrridge was out of ink and I replaced it several months ago, I put in a replacement cartridge (#97) from a new package that I had in reserve. The printer failed to recognize it, continuing to report that there was a problem (left print cartridge light blinks, power light on). I figured the replacement might have been faulty, and tried another new cartridge. Same result. I put one of these cartridges that it rejected in another printer I have (a Deskjet 6840) and except for not being willing or able to tell me the ink level in that (because it was moved from one printer to another?) it worked fine in that printer. I have tried at least three new HP ink cartridges, including a freshly purchased one with an expiration date two years in the future, and I get the same result from the 9800 printer.
Unfortunately, the "top open" sensor in the 6840 broke so now it thinks the top is open all the time and I can't print with it, either.
The tape on the cartridge has always been removed before installation, I have tried "hard resets" several times, and I have tried cleaning the contacts in the cartridge holder and on the cartridges (which don't look like they have any stuff on them, and which I never handle)
Questions:
1) is there anything else that might explain this behavior that might be fixed, either by me or by some repair service?
2) is it possible to get repair parts or repair service for the 6840 printer, or is this now junk?

Hi Monteverdi,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP.

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PLease follow the steps mentioned in the link
Open www.hp.com and search for the document c02005923.
If the issue is still not resolved,it could be an issue with the Printheads.Please call HP to confirm the same.
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Tdc3, welcome to the forum,
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Andy ______________________________________
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Deskjet 9800 doesn't recognize new color cartridge

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