Deskjet 9800 power module

Question

I have spent nearly six weeks attempting to find a replacement for the power module. First off, I assume that getting no reading what so ever on a multimeter that my module is bad. The part number does not match any part number by HP. The unit was manufactured in January, 2007. The part number agreed upon was C8165-67062. As this is an enclosed case power module that is attached to the printer there is no way to test a $.50 diode or some other cheap part that may have gone bad without removing the casing. I contacted IMPACT, as suggested by chat personnel, and they quoted a price of 30.00. Another support person contacted me by email and said that the part is no longer made and I should send the part in to be repaired. I ordered the in stock part from IMPACT, which suddenly became unavailable and had to be ordered from HP at 90.00. The entire support thing had been elevated to some higher-ups, where it was suddenly kicked over to business support and no contact from them in over a week, (reported to contact me within 24 - 48 hours). At the elevated contact, the support person agreed with me that HP should have the part as the printer is not that old. None of the suggested contacts I tried had the item. Has anyone had any success in opening the sealed power module and testing the parts? I do not wish to spend  1/3 - 1/2 the cost of a replacement printer on a power module that may burn out again, nor the same amount or more on "bench time" for a 50 cent part when other more reliable printers are available from outside of HP. I have read the environmental impact statement that HP has published and can't help but wonder how truthful it is. It puts the environmental impact directly on the shoulders of the consumer. Much the same way support has worked out. As the sale season is in full swing and of limited amount of time, I would greatly appreciate any help anyone could offer. Just please don't tell me to contact anyone at HP. I can not do another complete circle of dead ends.

Answer 1

I have since sent letters and emails to several different organizations. That this module is incongruous with HP's environmental policy statement is an understatement. HP does offer to recycle it for free, or I can donate it, or attempt to circumnavigate the order process and purchase the part at a minimum of 40% higher cost from HP's partners, or go third party or auctions. Again, this printer was manufactured less than three years ago. A little young for parts to be put out to pasture don't you think? Apparently, I am not the only person who thinks so. Consumers Affairs will be publishing my letter(s) of complaint. I will soon begin my campaign of exposing the real HP environmental practices as opposed to their statement.