Deskjet f2480 - duplex / 2-side printing

Hello there,
i have been trying to get this HP deskjet F2480 to print double sided but it always prints the odd pages but i cannot get it to print the even pages.
my previous hp had an onscreen and a button prompt for the reverse side printing. this one doesnt.
i have contacted the HP online technical team twice now. the first time the technician insisted that this model doesnt support duplex printing (despite the HP website saying that it does) and the second time i was told that it must be due to a corrupt software. i have therefore uninstalled it, reinstalled, installed all the available patches from HP website and this ....printer is still only printing odd pages! furthermore, the printer gets 'jammed' with the even pages still waiting in the queue to be printed. it is impossible to 'cancel' the printing at this stage and the only solution is to restart my laptop and disconnect from mains the printer....
has anyone had come accross the same issue? what is the solution?
or this printer just symply doesnt support duplex printing???
thank you for all possible advice.
 Regina

Hi Badly%20Drawn%20Boy,
Please let me know what version of Adobe Reader are you using.
You might try printing any other PDF file with the same settings and check for the same.
Let me know.
Regards,
Anubha

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