Deskjet6980 No black print with new cartridge. K

Diagnostic printout confirms no black, but it prints the black text on the diagnostic page OK. I have 2 unused cartridges that both do the same thing.
Message Edited by traitor on 11-14-2009 06:01 AM

traitor wrote:
Diagnostic printout confirms no black, but it prints the black text on the diagnostic page OK. I have 2 unused cartridges that both do the same thing.
I would suspect the cartrdiges - the diagnostc page will print black text using the color cartrdige if necessary. Try printing the diagnostic page with the color cartridge removed, you will probably get a blank page. Try gently blotting the printhead on a damp tissue. A good cartridge will leave a strong black streak on the tissue. If it is a weak smudge the cartridge is the issue.
If the cartridge blot leaves a strong black mark then check the diagnostic page. For a working black cartrdige line 61 and 66 should be 0, please report on lines 63, 64, 65 and 67.
If line 66 is not 0 then try cleaning the cartrdige contacts. Also check the x-bais spring and make sure it has not become dislodged as shown here. If the x-bias spring has been dislodged then check and make sure the flex circuitry has not been damaged as shown in the picture. If the flex is damaged your printer will require service.
Bob Headrick, HP Expert
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Brand New HP Officejet 4632 printer with new cartridges. Black ink showing empty

I just bought a brand new HP Officejet 4632 printer and as soon as I put in the ink cartridges that came with the printer it said printing in single cartridge mode and the black ink shows empty. I haven't even used the printer yet and it already shows empty. What do I do?

Hello bobboman11,
Welcome to the HP Forums.
I see that you are having an issue with the ink cartridges in your new printer.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Take the ink out of the printer and with a lint free cloth and some bottled water, lightly dampen the cloth and clean the metal contacts on the cartridges and the contacts on the carriage. Make sure every thing is dry and make sure that the protective cover is completely off of the ink. Insert the ink in to the printer and attempt a test print.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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Won't print black ink with new cartridge

I have read all advise. Black stopped printing. New genuine HP cartridges. Did partial and whole resets. Cleaned printhead. Removed all cartridges and case and cleaned well. Very gunky. Still won't print HELP ME! Have read thru all the posts and did everything

The post here may help resolve black not printing on your Offcieejt 6500, go through all the troubleshooting steps in the document referenced there and if that does not resolve the issue then try soaking the printhead.
If this does not resolve the issue you may need to replace the printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Will not print black. ink cartridge is new. also shows low black level with new cartridge.

HP Photosmart C6180 all-in-one. Will not print Black. Also shows low black ink on ink level. Cartridge is new and HP brand.
In printing colors, very light and has RED hue as there is no black. Also two other cartridges show low ink when all the cartridges have been replaced.

Hi there,
Download and run the print and scan doctor located here (amoung resolving some things automatically it can give us a better idea of what is going on with the printer). Give the steps outlined a shot and let us know the results.
Best of Luck!
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Wont print black, even with new cartridge

Officejet 4620 running mac Maveric, I have worked every step in the trouble shooting page. Reinstalled the driver. Restarted both computer and printer. This problem started very abrubtly. I doubt this is involved, but it started right after an adobe update of some kind. all other colors seem to work fine. The cartridge read 75% full but I tried installing a new one anyway and got the same result. Any help is much appreciated.

Bill1003 wrote:
I've also done all the above with no results. I noticed that my black was beginning to fade until there was nothing. If the printhead is dead - which is cheaper? have is replaced or buy a new printer?
Hi Bill, which printer model do you have? Is it within warranty? Typically warranty is ~1yr from date of purchase. You should be able to check by entering the serial no. below...
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet 4620 All in one Not printing even with new cartridge

My printer has suddenly stopped printing.
There are no error messages.
My ink level is full.
It slowly started "running" out of ink as I was printing.
New cartridge.
Cleaned printer heads twice.
Ran print quality report and it acted like it was printing but didn't.
Any ideas??

The document here may help resolve black not printing on your Officejet 4620. Be sure to check the vents, if they are blocked the printer will appear to be running out of ink early in the cartridge life.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8600 print with depleted cartridges

The HP Officejet Pro 8600 User Guide says:
"The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges slows the printer and affects the quality of printed documents. If the black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted, output is in grayscale. When possible, replace the depleted cartridge. Do not remove the depleted cartridge until you have a new ink cartridge available to replace. "
But the printer does not print with an depleted yellow cartridges. Do I have to change some settings? Or how can I make the printer print my document without replaceing the yellow cartridges?

Bob_Headrick wrote:
McKnitter wrote:
I am annoyed. There is nothing on page 91 of my manual to indicate that there needs to be ink in all cartridges. I can understand now why it won't print when one is empty, but one of the reasons I bought this printer is because it is supposed to print black only when up to 2 cartridges are depleted. My manual (page 90) says:
"The printer can operate with one or more depleted cartridges. However, printing with
depleted cartridges slows the printer and affects the quality of printed documents. If the
black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted,
output is in grayscale. When possible, replace the depleted cartridge. Do not remove
the depleted cartridge until you have a new ink cartridge available to replace. "
[snip]
What exactly is your printer model? The verbage of the above is that for an IPH printer (with a black and a tri-color cartridge or perhaps a black, tri-color and photo cartridge), it does not apply to printers with separate ink supplies and printheads. Can you give a link to the manual online, or scan the page and post it here for your printer?
I can find several manuals online but not the one that I have and I don'tknow how to upload anything here. I have copied and pasted the relevant information from "my" manual, which has a black cover, says Officejet Pro in green, and says 8600 User Guide in white. I can see the other information in other manuals which explains about printing with LOW ink but not with NO ink. If you can tell me how to upload "my" manual, I'd be happy to do so. Meanwhile, here's what I've copied and pasted, and thanks for your interest.
HP Officejet Pro 8600 e-All-
in-One series
User Guide
Copyright information
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Print with one or more depleted cartridges
The printer can operate with one or more depleted cartridges. However, printing with
depleted cartridges slows the printer and affects the quality of printed documents. If the
black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted,
output is in grayscale. When possible, replace the depleted cartridge. Do not remove
the depleted cartridge until you have a new ink cartridge available to replace. For
information about how to install new cartridges, see Replace the ink cartridges.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
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[page] 90 Work with ink cartridges

Error light comes on PSC 1315 with new cartridge used as copier

Error light comes on with new cartridge when PSC 1315 is used as copier (computer not connected.)
When computer is on, software detects cartridge and there is no error message. Unit will not print
or copy. Any help appreciated.
jmike

hp 1315X all in one.......when I turn on printer the 'check print cartridge light' goes on and I cannot print.
After it sits for a week or so, it might operate for just one copying job then goes back to above problem.
Have taken cartridges out and put back but the check print cartridge light goes on and cannot dtermine if it
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C4188 - printing with one cartridge

Is it possible to print with one cartridge installed? I am having problem with black cartridge so i removed it. The printer refuses to do anything with just color cartridge installed. Annoys a lot !!! It is a pure show stopper.
Thanks in advance.

Hey @VIC-GEISH ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
So there are a few things that I have to let you know. No printer, HP or not can print only black that is an InkJet. The reason for this is because many people would print only black with their multi-colour printers and the ink wells for the coloured cartridges would dry out and never be usable. So whether you select black only or greyscale you are still going to be printing some colour in those printouts so that the printer will be able to print colour when you need it to.
If using ONLY black was what you were trying to get the instructions for, unfortunately that is not possible. If you want to print ONLY black i recommend looking into laser black only printers that are multi-function, black only printers. They don't use ink they using toner power cartridges that last a very long time but are more expensive. We have those options in our HP LaserJet line.
Hope this helps! Have a great day!
I worked for HP.

Want to use printer with new laptop wont go hp officejet 4500

want to use my existing printer with new lap top says needs a driver went to hp screen and its says doesn't recognize printer hp officejet 4500

aacosta,
Welcome to the HP Forum.
You need software installed on your computer to use all the advanced features of the printer.
Select your printer HP Officejet 4500 All-in-One Printer Series
Drivers control hardware connected to the computer (wired or wireless)
Software controls the programs that interact with the User
General Installation Instructions
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
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Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Next:
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
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Install the Utilities / Tools first; the little installation packages are smaller in size
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NOTES:
On the bottom half of the main webpage for your printer, you can find helpful videos to assist with the installation.
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like). Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.
After the initial installation is complete and working, be sure to check for and install any relevant updates - check Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, and alerts for your printer. Be sure to take an extended look at what’s available. Bookmark the page.
Extra help for setting up your Wireless Printer:
Reconfiguring your printer
Replacing your wireless router
Troubleshooting Your Printer – Wireless Network
Click the Kudos Star!
It is a nice way to say “Thank You” for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Printer not printing black even with new ink cartridge

Responded to pop-up that ink was low.
After installing new black ink cartridge, attempting to print ink status report. colors show OK but black is not printing at all. Tried second new cartridge to no success.
Tried turning printer off and restarting - no change to problem. still not printing black.

Hi,
Please follow this HP document for this issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408...
hope this helps
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Photosmart C620 not printing black ....... even with new cartridge

Have tried everything your support page & help screens suggest:
originally was only printing top several inches of page
now prints no black text
unplugged
diagnostic pages ........ shows no diagnosis, no black square, color squares are very vivid
test pages are blank
uninstalled printer
reinstalled printer
cleaned heads
bought new black cartridge
STILL NO BLACK..................
This question was solved.
View Solution.

C6280 has separate ink cartridges and printhead. It sounds like the printhead maybe badly clogged or failed.
I would suggest try "clean printhead" a few more times, if still no black printed, the printhead may have reached it's endoflife.
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Streaky printing with new XL black cartridge (Photosmart 7520)

I installed a new HP XL black cartridge in the Photosmart 7520 about 10 days ago. Today the black and white text printing I mostly do started becoming unreadable - streaky, smudged, faint - even though the ink level report shows about 3/4 full for black (of course the report itself printed with streaks, etc.) I removed and re-inserted the black cartridge to make sure it was seated properly (it was and it is) and then I ran the clean cartridges function on the printer. The print quality report came back looking good (including alignment) except that the black area was streaky. After getting this print quality report, I tried printing text again. The first one page document printed somewhat streaky and with erratic faint areas; the second time I printed it, it was almost unreadable. Any suggestions?
This question was solved.
View Solution.

Repeated cleanings and then using the "align printer" function seemed to do the trick.

Re: My Photosmart 6510 won't print black even with new black cartridge

The printer has been acting up over the past 3 months. Now it has stopped printing with a brand new black cartridge also new coloured ink cartridges.

@BigFraz
Have you tried the troubleshooting steps in the link below....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Is the printer in warranty?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink no longer works even with new cartridge

After trying 2 new cartridges, the black ink seems to have suddenly stopped working. I've done Status Report, Quality Report, Clean Printhead, and Align Printer. Color all works fine. On Quality report the black box is blank. I tried copying a sheet with black typing. A black copy was blank. A color copy had a slight brown printing.

Sorry to hear this. I'm going to help follow up on this for you (you should be hearing from someone via private message). I take it you're based in the US, right?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Deskjet698​0 No black print with new cartridge. K

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Deskjet6980 No black print with new cartridge. K